Poker Stars SUCKS, Paradise Poker is far better
 

I never forget it when a poker site treats me like a run of the mill player who doesn't matter.

I told Poker Stars Security and Support that I would do this, so here goes the real e-mail exchange, verbatim:

-------------------
me to PokerStars

Can you please increase my deposit limit? I am trying to play 30/60
and a $600 limit is absurd. I just sent an e-mail from another
address (wendellgee21@hotmail.com), my apologies.

Fernando
id: KingFernando
---------------------
me to PokerStars, growing frustrated after waiting for more than what felt like an hour

I don't like sitting around not able to play while I wait for you guys
to respond. Please help me out.
-------------------
PokerStars, finally, to me

Hello Fernando,

We have received your email and I will forward your request to our security
department for review. Our security department will email you back later
today with more information.


Best regards,

Charles
PokerStars Support Team
------------------------------
PokerStars again, because they were so slow to respond to my second e-mail

Hello Fernando Delgado,

Thank you for your email. I am sorry but since you have a deposit history
of only one day, we cannot increase your deposit limits at this moment.
The minimum time period for an increase is 7 days, and even then we will
not be able to provide you with the deposit limits required for $30/60

Please note that we can offer you deposit limits up to $10,000 per day,
$20,000 per 7 days and $50,000 per 30 days if you deposit through
NETeller. Most high limit players use NETeller nowadays. You can also send
us unlimited amounts of Western Union deposits and bank drafts. Please let
us know if you want more information about these payment methods.

I am sorry that I could not grant you your request.

If you have any questions, please let us know.

Kind regards,

Paul
PokerStars Security
-----------------------
me to PokerStars, explaining my situation

Thanks for your response.
I would gladly use Neteller, but for some reason Maryland is the only
state in the U.S. that is NOT accepted by Neteller for accounts. I
had an account with them but all Maryland accounts were closed more
than a year ago.

I'm quite disappointed that you wouldn't extend a reasonable request
to a high limit player, regardless of how new I am to your site. I
played on a short bankroll because I expected at least a slight
increase in deposit limits, as I am not the average $1/$2 player. Now
I have to sit and wait for a week just to deposit a scant amount
again.

Paradise Poker has been far more accommodating to me under similar
circumstances, as I asked for an increase after playing 20/40, and was
granted an increase within minutes of my request.

As an avid internet and casino poker player, I'll make sure to mention
to other potential PokerStars customers that you couldn't and wouldn't
grant a reasonable request to a new player. I also frequent various
poker discussion forums and would express my disappointment in your
response on those boards; in fact, I'll probably just post our
correspondence.

As of right now, I doubt I'll ever play at your site again, which is a
shame because I have accounts at most every big poker site and I never
thought I would refuse to play at a site because of something so
simple yet important. I'm sure your reasons are valid, but all I see
if that you don't care about a new customer.

Fernando
--------------------
PokerStars to me, they SUCK

Hello Fernando Delgado,

Thank you for your email. I am sorry that you are so disappointed by our
deposit policies.

I reviewed your case again and at this moment I cannot grant you your
request, I am sorry. For us there is just too much credit risk involved if
we grant a player high deposit limits for FirePay when he has no deposit
history.

Please be reminded that you can also send us unlimited amounts of money
orders, cashier's cheques and official bank drafts. For our payment
mailing address, please email us.

Kind regards.

Paul
PokerStars security
---------------------------
CONCLUSION

Poker Stars sucks. It's a rock garden, don't know why any pro with half a brain would play there. I hear their tournaments are money, but I'll never play there again.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Stupid PokerStars protecting themselves from fraud.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Wow, whiniest post ever?

I guess you're one of those people who doesn't like rules, except to break them, stretch them, find ways around them, or complain about them.

I guess protocall is bad.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

"after waiting for more than what felt like an hour"

grow up.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

WAAAAAAH!! I can't have a request completed in less than an hour that could put a business at risk if they let everyone do it, and I want to flaunt my bankroll to everyone on the site! WAAAAAHHH!!! [img]/images/graemlins/crazy.gif[/img]

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I see more reason to hate Neteller and Maryland than Pokerstars myself

Re: Poker Stars SUCKS, Paradise Poker is far better
 

"I never forget it when a poker site treats me like a run of the mill player who doesn't matter."

=

"I never forget when a poker site fails to give me special treatment when I ask for it"

Christ. Perhaps you should contemplate growing the [censored] up?
How can you care enough to post private emails on the internet but not enough to use one of the other deposit options?

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I love it when people who are completely full of themselves don't get what they want.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I think the OP is one of the few in this forum that will say they like Paradise better then Poker Stars. It's all because of an anti fraud measure. They told you what to do to increase limits, do it.

"Please be reminded that you can also send us unlimited amounts of money
orders, cashier's cheques and official bank drafts."

He also mentioned Western Union although that choice is costly. If this cash is really in your Firepay or bank account you can easily convert this to a cashiers check and it would be in your account in probably 5 days.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

wow, you guys suck even more than Poker Stars. My whole point is that in the same position, Paradise increased my deposit limits right away.

If you guys honestly think Poker Stars is a great site, wow, you really are poker snobs.

And to the douchebag that said I was flaunting my bankroll: what?! You think 20/40 is a big limit? Give me a break.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
Stupid PokerStars protecting themselves from fraud.

[/ QUOTE ]

Re: Poker Stars SUCKS, Paradise Poker is far better
 

There are very reasonable reasons why PS turned your request down. You need not play there if you don't like it.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

It sounds like your real problem is with the state of Maryland. Move.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Your post actually shows how professional and courteous stars support is. Good Job Stars.

To Op: You need to learn some patience. They gave you other options. Wait a week, or, send them a check. Its not their fault Neteller is illegal in Maryland.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I think this post illustrates exactly how cool Pokerstars is.

Right now, it seems the worst that PS has done to somebody is not increase their deposit limits beyond $600 in under an hour.

Meanwhile, Party Poker has jerked around every so-called VIP by reneging on their agreement and failing to even notify members when (if?) their VIP offers will be extended for December.

If I were PS, I'd advertise this thread.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Yeah, you'd think PS would capitalize on this disdain for potty.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I think Poker Stars will soon be the #1 for ring game players, they are already #1 for tournaments. I think they will capitalize on the pitiful support and endless lies of Party Poker. Hopefully they will not make the same blackjack mistake.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
Yeah, you'd think PS would capitalize on this disdain for potty.

[/ QUOTE ]

I don't think they really need to do anything to do so. The people who play a lot on multiple sites who share the disdain for party surely know about Stars and their reputation. The people that only play on party probably can't be bothered to change sites.

The one thing I would do if I were them is to make a commercial touting their reputation for customer service. I'm sure they're going to do a Hachem commercial. Instead of saying something about becoming a world champion, they can have him say something about respecting players and championship customer service or some such drek.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
Hopefully they will not make the same blackjack mistake.


[/ QUOTE ]

From the point of view of Party being a business designed to make as much money as possible, how was blackjack a mistake?

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
I think Poker Stars will soon be the #1 for ring game players, they are already #1 for tournaments. I think they will capitalize on the pitiful support and endless lies of Party Poker. Hopefully they will not make the same blackjack mistake.

[/ QUOTE ]

would you like to place a wager on this?

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Short term it was not a mistake but it will be what hurts them down the road. How many players have left Party because.

1. They lost their ass at blackjack. These players will get sick of losing a weeks worth of poker money in 20 minutes every week.
2. Think the blackjack is rigged thus lose all trust.
3. Think the quality of games have suffered because of this.
4. Think that the number of games have suffered.
5. Think this is the last greedy action they will tolerate from Party and left.

People even say that when they call Party or email them about blocking blackjack their email is ignored or Party refuses to block it, That game will make them a fortune short term but in the long term will destroy their goodwill and trust in the long term. I still play at Party because of the game I play is not popular anywhere else. It does not mean I share the same sentiment I see over and over again here. As for blocking I know from Granny that Paradise will block blackjack and many sportsbooks are pretty open about how they will lock you out of any part of their casino. Why will Party not? This group even had the nerve to lock me out claiming I had a gambling problem (a ridiculous Party screw up they fixed) but yet when a player actually emails them to do something about it they refuse to do anything.

What was the wager Stacysmom is talking about? That Stars will be overall #1 in x #of months?

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]

Poker Stars sucks. It's a rock garden, don't know why any pro with half a brain would play there.

[/ QUOTE ]


since you were trying so hard to to play there I guess you are referring to yourself??

First you whine about wanting to play there, wanting to play there, wanting to play there.
Then when you don't get your way you say that anyone who wants to play there must be stupid.


So was there any particular reason you were trying to play there in the first place if the games are so bad??

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
[ QUOTE ]

Poker Stars sucks. It's a rock garden, don't know why any pro with half a brain would play there.

[/ QUOTE ]


since you were trying so hard to to play there I guess you are referring to yourself??

First you whine about wanting to play there, wanting to play there, wanting to play there.
Then when you don't get your way you say that anyone who wants to play there must be stupid.


So was there any particular reason you were trying to play there in the first place if the games are so bad??

[/ QUOTE ]

Yeah Bob get the idea the OP may have been trying to scam to begin with? If bankrolled and experienced enough to play 30/60 I would think they would either have this cash in the bank for an easy transfer or some other quick method or understand the need for patience since he is the one without a Neteller account.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Only billionaires play 20/40. snob.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

i say paradice suck. i send check of greek drachmas from Zeuspoker i get from them for usd and first say will take ok then they no take drachma check.

i no play paradice no more. there more money in world than usd. paradice only think usd is good. they are amernian capitalists i say. all want is usd like usd is god money. typical amerinican thinking like own all world and only the good money is usd.

usd sucks. no play and none shuld play paradice the amernican puppet of poker.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
I think Poker Stars will soon be the #1 for ring game players, they are already #1 for tournaments. I think they will capitalize on the pitiful support and endless lies of Party Poker. Hopefully they will not make the same blackjack mistake.

[/ QUOTE ]

This will not happen... think for a minute what it means for there to be hundreds of poker sites, and for Party to have 50% market share!!!... no one is even close to catching them!

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
Short term it was not a mistake but it will be what hurts them down the road. How many players have left Party because.

1. They lost their ass at blackjack. These players will get sick of losing a weeks worth of poker money in 20 minutes every week.
2. Think the blackjack is rigged thus lose all trust.
3. Think the quality of games have suffered because of this.
4. Think that the number of games have suffered.
5. Think this is the last greedy action they will tolerate from Party and left.

People even say that when they call Party or email them about blocking blackjack their email is ignored or Party refuses to block it, That game will make them a fortune short term but in the long term will destroy their goodwill and trust in the long term. I still play at Party because of the game I play is not popular anywhere else. It does not mean I share the same sentiment I see over and over again here. As for blocking I know from Granny that Paradise will block blackjack and many sportsbooks are pretty open about how they will lock you out of any part of their casino. Why will Party not? This group even had the nerve to lock me out claiming I had a gambling problem (a ridiculous Party screw up they fixed) but yet when a player actually emails them to do something about it they refuse to do anything.

What was the wager Stacysmom is talking about? That Stars will be overall #1 in x #of months?

[/ QUOTE ]

You said "I think Poker Stars will soon be the #1 for ring game players, they are already #1 for tournaments."

I'd give you 6 months on "soon." So as of July 1. TOtal number of tables running at .5/1 and above.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

i [img]/images/graemlins/heart.gif[/img] pokerstars

Re: Poker Stars SUCKS, Paradise Poker is far better
 

if anything, stars handling of this gives me more confidence in them

OP SUCKS, Stars is just following their rules
 

Grow up.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
I never forget it when a poker site treats me like a run of the mill player who doesn't matter.


as I am not the average $1/$2 player.

[/ QUOTE ]

No, you're just the average $30/$60 player - thousands of you out there - you're not a celebrity and should not be granted any special conditions. Get over yourself.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

wire transfer baby.

I hate not having Neteller as much as you, and I may do something about that shortly.

Play at Paradise.
 

End of thread.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

Well, so much for the "patience is a virtue" thing in poker.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
]what?! You think 20/40 is a big limit? Give me a break.

[/ QUOTE ]
If you don't consider the game you play to be a high limit, then why are you mad at stars for not giving you special treatment as some high limit player?

Re: Poker Stars SUCKS, Paradise Poker is far better
 

I have not played at Poker Stars for a while, but i might give them a try after reading this post. Great work from Poker Stars.

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
It sounds like your real problem is with the state of Maryland. Move.

[/ QUOTE ]

This is my plan of action... Pentagon City here comes sloth

Re: Poker Stars SUCKS, Paradise Poker is far better
 

[ QUOTE ]
i say paradice suck. i send check of greek drachmas from Zeuspoker i get from them for usd and first say will take ok then they no take drachma check.

i no play paradice no more. there more money in world than usd. paradice only think usd is good. they are amernian capitalists i say. all want is usd like usd is god money. typical amerinican thinking like own all world and only the good money is usd.

usd sucks. no play and none shuld play paradice the amernican puppet of poker.

[/ QUOTE ]

Greeks don't talk like that man.
That's like chinese or something.