PokerStars down?
 

I can login but none of my details show (Address account info.)

Also it takes a while to connect to the client app, but my network status details are all fine. I was just playing for about 2 hours and now it is out.

Is this common?

Re: PokerStars down?
 

It's not common, but I know of at least three other people with the same problem right now.

Lori

Re: PokerStars down?
 

thanks for the reply, I am going to try rebooting.

Re: PokerStars down?
 

Same here. Hope i get back in soon. I'm in the 11+rebuys top ten in chips.

Re: PokerStars down?
 

Im just talking to a friend of mine on msn who is in a $22 turbo and he says its working fine. when i go to watch him, however, it's frozen.

Very bizarre

Ali

Re: PokerStars down?
 

It's down for some people but not others. I am at the final table of the $50 Omaha tourney and 4 of us are connected fine, the other 4 are not. Strange, weird, odd etc...

Re: PokerStars down?
 

I was doing well in two tournaments (not top ten by any means) when will they be back up?

Re: PokerStars down?
 

Are you able to play, Lori?

Re: PokerStars down?
 

Tried closing/re-opening client and rebooting computer no luck. Sent an e-mail to Stars.

Re: PokerStars down?
 

I can't play, some people can apparently, it's all very odd.

Stars are USUALLY very reasonable when this kind of stuff happens.

Lori

Re: PokerStars down?
 

Im having the same problem right now. I can login but cant access the cashier or join any tables.

Does PokerStars have a 1-800 #? I cant seem to find one on there main website.

Re: PokerStars down?
 

Nothing works for me either. Tried to move to my daughter's computer. No luck. Sent email right away.

Re: PokerStars down?
 

Crap. I just got an e-mail about the 11+rebuys. I got blinded out in 23rd and got $115.68. I'm not happy about this. Ihope stars will remedy this somehow. Seems as if many people are having this problem.

Re: PokerStars down?
 

Looks like site is working o.k., I am in.

Re: PokerStars down?
 

geez! Not again, I guess I should call it a night, I was winning a hand and now I am stuck again. I give up, time to watch football.

Re: PokerStars down?
 

Same here, before I could atleast login, now I cant even do that.

Re: PokerStars down?
 

It's about 9:25pm Eastern US time and while it took me a few attempts to login, I can't get a total on my account and can't register for any game. PS is having major difficulty tonight.

Re: PokerStars down?
 

I can access the cashier but my tourney is locked up, at least from my perspective...

Re: PokerStars down?
 

I was one of the lucky one for awhile and was trading blinds with two other people (implicitly of course), but now I'm off at 930est as well.

No biggie for me, I'll just get refunded I'm sure, but I was watching a double shootout to the WPT and I would be pissed if I were those guys. All that time and now the final table freezes up.

Chris

Re: PokerStars down?
 

That's not such an attractive option either. So far the Bengals are manhandling my Broncos [img]/images/graemlins/frown.gif[/img]

Re: PokerStars down?
 

[ QUOTE ]
I can access the cashier but my tourney is locked up, at least from my perspective...

[/ QUOTE ]


that's exactly what I've got. threee tourneys on the go (or not) tho...ulp.

Re: PokerStars down?
 

9:35 ET and I'm in. All my details are there, but the porthole pics at the bottom of the main window are all blank.

Re: PokerStars down?
 

It appears to have crashed completely. No announcement from Pokerstars Support either, which is strange. Also strange is the fact that you can go to other tables and see players/chip counts etc but no action thus rendering the entire Poker Experience worthless.

Re: PokerStars down?
 

Can anybody access Stars right now? I had a heck of a time signing on earlier, similiar problems to what others mentioned. I finally got in, started a tourney, and than froze up again. Not far from being blinded away I assume.

Re: PokerStars down?
 

[ QUOTE ]
I can access the cashier but my tourney is locked up, at least from my perspective...

[/ QUOTE ]
Me too.

I just received the following email from Pstars support:

We are not having any connection problems on our end. Players on AOL
related providers and other East coast providers are having problems,
European players going thru these are also experiencing problems. Please
try rebooting your computer and going back to the tables.

In order to get back in faster bypass the updater, click on My Computer,
C :, Program Files, PokerStars and double click the PokerStars.exe icon.

Players experiencing problems don't have access to the Cashier window.
Please rest assured your funds are safe.

Regards,

Carlos
PokerStars Support Team


By the way, I am not on AOL, nor am I on the East coast or in Europe.

Re: PokerStars down?
 

My friend was only able to play for about 5 mins after i was booted off. He then got blinded out of his $22 rebuy satellite and finished 28th (didnt win a seat).

He wrote to Poker stars and this is the reply he got....

Hello,

We are not having any connection problems on our end. Players on AOL
related providers and other East coast providers are having problems,
European players going thru these are also experiencing problems. Please
try rebooting your computer and going back to the tables.

In order to get back in faster bypass the updater, click on My Computer,
C :, Program Files, PokerStars and double
click the PokerStars.exe icon.

Players experiencing problems don't have access to the Cashier window.
Please rest assured your funds are safe.
Regards,

Carlos
PokerStars Support Team


Doesn't look like they will be refunding any money to players who got kicked off!!

Ali

Re: PokerStars down?
 

Looks like Carlos is spoiling for a fight. I wasn't in a tourney at the time, but I feel like an argument anyway.

Lori

Re: PokerStars down?
 

Hi there,

I wasn't cost anything by your crash an hour or so again, but a lot of my friends and forum friends were.

I don't think this AOL/East coast invention is really convincing many people, do you think you could possibly send the real email along the lines of

"Hi there,

We are going to screw you out of your cash

Thankyou for choosing Pokerstars.

Carlos"

or at least let us know what is really going on.

Thanks

Lori


Lori

Re: PokerStars down?
 

Got a slightly different response from the cashier...

Hello,

Thank you for writing about this matter. At this time, we are
experiencing some connection difficulties. We thank you for your
patience while we work to resolve them.

One effect of this outage is that you may be able to reach the PokerStars
Cashier, but it will show a zero balance. If this has happened to you,
please rest assured that you balance is safe and accurate, and will be
visible again once these connection difficulties are over.

Regards,

Kristin
PokerStars Support Team



Regards,

Kristin
PokerStars Support Team

Re: PokerStars down?
 

Dammit, just logged on to play alittle and it looks like I'm having some problems also. O well I guess I'll take a night off it is not going to kill me.

Don't forget to Vote!!!!!!!!!!!!!!!!!!!

Re: PokerStars down?
 

I like it Lori. I am not on the East Coast or using AOL and have been having problems since I tried to start playing an hour and a half ago.

Re: PokerStars down?
 

[ QUOTE ]
Hi there,

I wasn't cost anything by your crash an hour or so again, but a lot of my friends and forum friends were.

I don't think this AOL/East coast invention is really convincing many people, do you think you could possibly send the real email along the lines of

"Hi there,

We are going to screw you out of your cash

Thankyou for choosing Pokerstars.

Carlos"

or at least let us know what is really going on.

Thanks

Lori


[/ QUOTE ]

Run Carlos, run for your life!!!

Re: PokerStars down?
 

I don't think Stars are deliberately trying to screw us (sorry, if I have missed the intended humour in previous posts) but they really should tell us wtf is going on. It is 2:47 am and I am 1st out of 8 in the Omaha tourney and would like to either
(a) go to bed with 1st prize in the bank OR
(b) stay up and win 1st prize

I do not want to
(a) go to bed and find out that some bollocks democracy clause has been employed to split the dosh evenly.
(b) sit here in pathetic limbo

rant, rave etc. etc.

Oh, and Carlos is a dead man next time he holidays in Glasgow.

Re: PokerStars down?
 

It isn't the cash I may be out that bothers me so much as the fact that this was going to be a non-stop poker night, because the wife is out of town [img]/images/graemlins/grin.gif[/img] Oh well, party here I come...

Re: PokerStars down?
 

I think some newbie in the office has taken it upon himself to try to save them some cash.

Stars have always run decent refund policies for things like this, I'm amazed.

Lori

Re: PokerStars down?
 

While there is nothing else to do, I'll offer 10/1 that Carlos does not come to Glasgow (Scotland) for his next holiday for one or more of the following reaons

1) It is cold and wet all the time
2) It is the stabbing capital of Britain. The chance of being murdered whilst on holiday is 2:1.
3) One of us will have already got to him before he can get on the plane.

2:54am. Now even more pissed off than previously.

Re: PokerStars down?
 

This actually happened to me once before in a MTT tourney on PS, and they refunded the entry fee of everyone that was still in and then awarded the remaining prize pool based on chip count. Relatively fair, actually.

Re: PokerStars down?
 

How would they decide the cutoff though since some people are still playing?

Re: PokerStars down?
 

Oh, that's good news: a chip count will be fine.

If they do that, I'll make sure that Carlos is spared.

Re: PokerStars down?
 

I'm hoisting a beaker of Glenfiddich on the rocks in your honor. Cheers.