Re: Pokerstars Down Again?
 

Jeff, thanks again for your help. Any info on possible tourney refunds?

Re: Pokerstars Down Again?
 

Jeff,
I think your appearance on this forum as well as your apology even though it wasn't your fault is just another example of the great service that pokerstars consistently provides.

If this had been an issue with party there is absolutlely NO WAY they would have made an appearance here to try to help.

I think the games at stars have been getting better (i.e. softer) and I already love the tournaments.
It's situations like this that go a LONG way towards me bringing more of my play over to Stars.


Keep up the good work.

Re: Pokerstars Down Again?
 

Hi Thriller,

For refund requests, we're still assessing "the damage". If you feel entitled to a refund, please mail our support department at support@pokerstars.com, and we'll have an answer for you within 24 hours.

Best Regards,

Jeff
PokerStars Support Supervisor

Re: Pokerstars Down Again?
 

Thanks very much, MicroBob. Its comments like these that keep us coming back... and working hard to provide the best playing environment and support we possibly can.

I'll make sure that everyone that handled tonight's EMails sees your kind words.

Best Regards,

Jeff
PokerStars Support Supervisor

Re: Pokerstars Down Again?
 

I had just entered the 30+3 on Party when my sbc went down. Sent them an email and when I logged back on the 33 was already back in my account and I had received an email from Party stating such. Ask for those refunds!

Re: Pokerstars Down Again?
 

Party or Pokerstars?