Re: What is actually happening
 

I am an affiliate with Absolute, an done of the major differences is the number of hands played.
Talked to a couple of players signe dup under me, and the number of hands appearing in Absolute's system is about 1/3 of how many they actually played...

Re: Effect of Bonuses on Absolute MGR
 

[ QUOTE ]
My pokertracker only shows rake on pots that I have won which means it would be different to how most sites calculate it. Is there a way that I can set it up to use tablerake/number of players as rake paid?

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Go to the <Game Notes> tab. This gives you rake for:

1. Individual hands.

2. All hands played by a specific player that matching the filter specified under the <Preferences> tab. This allows you to designate a specific day or range of days. Using Date Preference you can adjust for time zone. You can also filter by limit.

3. A specific session highlighted on the <Session Notes> tab.

Note the APH stat. This is the average number of players for the hands displayed.

Beware: PT filters hands by the date that a session started, not the day the individual hand started. This matters if you play late at night.

Re: Effect of Bonuses on Absolute MGR
 

so whats the word on the streets...is this going to be fixed? My number of hands has been cut by about a third...hope AP fixes this and then credits my account with the lost rake that I have earned.

Re: Effect of Bonuses on Absolute MGR
 

Hi Guys

As an affiliate we are getting daily emails about this...we just got another one. I have no idea how many of you are our players but it fills us(and i am sure the other affiliates) with confidence to know that you guys do not for one second think that the affiliates ar stitching you up. It would of course have to be a brilliant conspiracy for us to pull that off across so many players [img]/images/graemlins/wink.gif[/img]

We have forwarded every email that we receive about a discrepancy to Absolute. They have sent us this back regarding hand counts today:

"As you are aware, player rake is calculated based on the total rake collected in hands played by your players. Those hands that do not collect a rake obviously do not generate any revenue.

In the past the hands played information displayed in our reporting was a sum of all of the hands played, as opposed to only those that are raked, which can be as high as 30 - 40% of all hands, depending on limits and number of players at the table.

This month we changed the reporting to only show the number of hands played that were raked, which is of course accurate. What we did not consider is the number of players that are using programs like Poker Tracker, and they have raised concerns about the accuracy of the hands played, as Poker Tracker displays total hands played only.

We are going to change our reporting back as soon as possible to report total hands played again to alleviate these concerns. "

We hope this solves the problem for at least some of you...i'm guessing it's a "No" for the majority

Kind regards

Jess

Re: Effect of Bonuses on Absolute MGR
 

thanks for keeping us posted Jessica. It's also nice to see that Absolute seems to be responding to things pretty quickly.

Re: Effect of Bonuses on Absolute MGR
 

They seem to be missing the problem. It is not hand count that is wrong, nor is it because of the PT error from earlier in the month.

It is the fact that the MGR calculation that we typically assume shows most of us with almost twice the amount of MGR that they are reporting.

All that they need to do is reveal the formula that they use. I don't think anyone feels that Absolute is trying to rip us off. We just want to be on the same page.

Re: Effect of Bonuses on Absolute MGR
 

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It is the fact that the MGR calculation that we typically assume shows most of us with almost twice the amount of MGR that they are reporting.

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This problem, is indeed a problem with your data in pokertracker... make sure you have the latest version of pokertracker, delete your sessions and reimport.

You can see this easiest, by going to the summary tab and looking at the %ofPot column, it will be much higher than is actually being taken, because your data is bad.

Re: Effect of Bonuses on Absolute MGR
 

Ok, I exported my absolute hand histories and purged/reimported them. It is now showing a total rake of $2200 vs $3300 before. My affiliate is reporting about $1600. Still seems low.

I've played 5300 hands of 10/20 6-max and 3800 hands of 5/10 6-max there this month. A MGR of $1600 just doesn't seem right.

Absolute management please read
 

[ QUOTE ]
What we did not consider is the number of players that are using programs like Poker Tracker, and they have raised concerns about the accuracy of the hands played, as Poker Tracker displays total hands played only.

[/ QUOTE ]
This is incorrect. PT can easily provide the exact number of raked hands played. Most of us know how to do this. I do not believe counts of hands played are an issue here.

I am also aware of the Poker Tracker problem interpreting return of uncalled bets. I downloaded the corrective patch to PT, exported all the hand histories in my Absolute database, and created a new database from the hand histories. My database is completely correct concerning the amount raked from each pot.

The problem is that daily reports appear to compute player MGR for a single hand as follows:

MGR = (<Total rake> / <Total players dealt cards>) * 1/2

The first part of the formula is well-known and on AP's website, but the factor of 1/2 is a mystery.

I am willing to do the following to help Absolute put this issue to rest. I have a recent daily MGR report of less than a dollar that appears to be based on exactly four hands. Please either PM me at 2+2 or post an email address that I can send the following information to:

1. My account identity.

2. The date the hands were played and the amount of MGR reported by my affiliate for that day.

3. The hand numbers for each of the four hands. These hands were played at the same table between 2355 Eastern time and midnight. They are the only hands I played that calendar day.

Have your tech guys sit down with the four hand histories and my account information. If they can explain how they got the MGR result from the hands then we can all relax. Otherwise you will know exactly what the problem is and that should make it much easier to find and fix.

My only requests are that you tell me what you determined and that you keep my account information private. That means do not post the hand history numbers because anyone could look me up.

Let me conclude by saying that I am a new customer and I am enjoying playing at your site. Your customer service people have a very good attitude.

Re: Effect of Bonuses on Absolute MGR
 

[ QUOTE ]
[ QUOTE ]
It is the fact that the MGR calculation that we typically assume shows most of us with almost twice the amount of MGR that they are reporting.

[/ QUOTE ]

This problem, is indeed a problem with your data in pokertracker... make sure you have the latest version of pokertracker, delete your sessions and reimport.

You can see this easiest, by going to the summary tab and looking at the %ofPot column, it will be much higher than is actually being taken, because your data is bad.

[/ QUOTE ]

No this is not the problem.

I imported the PT patch as soon as it was released by Pat.

My MGR like Stellar Wind said is just about half of what it should be if it is indeed calculated in the same manner as UB or the Party Skins.

Re: Effect of Bonuses on Absolute MGR
 

I'm also having the same problems as the rest of you. It's incredibly frustrating. I haven't received any reply from Absolute yet, and I have honestly never had any satisfaction from their customer service.

Re: Effect of Bonuses on Absolute MGR
 

i have installed the PT patch, exported origianl hands and reimported (prior to 10/24).

I played at absolute on 10/22 unitl about 1900 and did not play again until 2315 on 10/24.

Before I started playing 10/24 I looked at my stats on my affiliate's website.

I played 240 hands of 1/2 on 10/24 finishing about 0200 10/25. (central time) I cleared $20 in bonus after midnite. Pokertracker general info says total rake was $8.25. Summary tab say total rake $87.26, avg. rake .41, 5.65 players.

I haven't played at absolute since then and my stats on the affiliate's website are unchanged as of right now (1545 10/27).

I won't be playing there again until this issue is resolved.

Re: What is actually happening
 

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I have carefully compared the Absolute MGR numbers reported by my affiliate with Poker Tracker. At first the reported numbers did not seem to make any sense but now I am convinced I know what is happening:

1. The daily report is based on hands played from midnight-to-midnight the previous day. This is based on site time which is U.S. Eastern time.

2. MGR is based on total rake divided by number of players receiving cards, just like Party.

3. Bonuses do not affect MGR.

4. The computed MGR numbers are divided by two [img]/images/graemlins/shocked.gif[/img] [img]/images/graemlins/mad.gif[/img].

I figured this out because of a day where I played very few hands and had a very small MGR. I then went pot-by-pot and computed MGR based on number of players at the table etc. The rules described above seem to be the only possible explanation for that daily result.

I then went over another day's results pot-by-pot using these rules and the result exactly matched the reported value.

That was as much pot-by-pot computation as I wanted to do because it is a lot of work. But I approximated all my other daily results using total rake and the average number of players at my tables. I reproduced all of my daily results within a few percent. I'm pretty certain I've got it right.

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I have looked at a couple of low-play days myself, and concur with what you have come up with.

It was amusing to have qual'ed for 40 bonus points, and only be credited with $1 of MGR when most of the play was
at 6-max.

Re: Effect of Bonuses on Absolute MGR
 

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I am looking into this right now. Due to the nature of the issue, I suspect it will take at least until tomorrow before I have some answers.

Richard Frost
Assistant Poker Room Manager
Absolute Poker
prm@absolutepoker.com

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Well, this sure looked wonderful. Someone apparently from Absolute Poker was actually reading this thread and responding. I even E-mailed this guy thanking him for posting here.

It's been almost 3 days since he made the quoted post. Now it looks very bad that he hasn't gotten back to this thread regarding this.

Re: Effect of Bonuses on Absolute MGR
 

Calm down, it's not the end of the month yet. Besides, I just got this from my affiliate:

I called the head of Absolute's affiliate department and he called me back earlier today and mentioned that Absolute found an error in the MGR stats dating back to 10/11 (something to do with an incorrect multiplier that caused the MGR #'s to be less than what they really were). I was told that when the stats are updated by Absolute Friday morning that all the stats from 10/11 and on should be corrected.

Re: Effect of Bonuses on Absolute MGR
 

Haha. I noticed this about 2 weeks ago. Interestingly enough, even the new, updated version of pokertracker overcalculates the total amount of rake that has been taken from the tables. As far as I know, this problem is isolated to hands played at Absolute. Due to my curiosity, I wrote a Java program that will tell you exactly how much rake has been taken from the hands you have been dealt in at absolute. If anyone is interested, I can post it on my webspace and you guys can at least have a lower bound on what your mgr should be. As of right now, it works best to give you an idea for 6max, but I could modify it to tell you exactly what your mgr is without a huge problem.

Re: Effect of Bonuses on Absolute MGR
 

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Besides, I just got this from my affiliate:

I called the head of Absolute's affiliate department and he called me back earlier today and mentioned that Absolute found an error in the MGR stats dating back to 10/11 (something to do with an incorrect multiplier that caused the MGR #'s to be less than what they really were). I was told that when the stats are updated by Absolute Friday morning that all the stats from 10/11 and on should be corrected.

[/ QUOTE ]

Will be interesting to see what my stats show tomorrow then. I've questioned Absolute several times regarding this issue as I am both an affilate and player at their site and the stats havn't looked right at all this month when compared to last month.

Re: Effect of Bonuses on Absolute MGR
 

[ QUOTE ]
Calm down, it's not the end of the month yet. Besides, I just got this from my affiliate:

I called the head of Absolute's affiliate department and he called me back earlier today and mentioned that Absolute found an error in the MGR stats dating back to 10/11 (something to do with an incorrect multiplier that caused the MGR #'s to be less than what they really were). I was told that when the stats are updated by Absolute Friday morning that all the stats from 10/11 and on should be corrected.

[/ QUOTE ]

Hopefully this is the case. I haven't gotten any satisfactory answers from Absolute CS or my affiliate, just the runaround. Each says to take it up with the other.

I'd like it to be straightened out because I like doing business with both the affiliate and Absolute, but if it isn't, I'm going to clear my latest bonus and move on. Of course, I'm a pretty low-volume player, so I doubt they'd really notice. Still holding out hope that the numbers will realign themselves by the end of the month.

Re: Effect of Bonuses on Absolute MGR
 

It took multiple emails to customer service, but they finally said the'd look into it and get back to me in a couple days. That's been over a week.

Meanwhile, I've emptied my account and am playing elsewhere.

Re: Effect of Bonuses on Absolute MGR
 

Well my affiliate just updated my stats. They are now about 2x what they were before. Glad it was fixed.

Re: Effect of Bonuses on Absolute MGR
 

We are continuing to work on ensuring our stats are completely accurate and I can assure that any errors will be rectified. I have not forgotten about this issue, but it is a somewhat complicated matter that has been taking some time to figure out. I apologize for any delays in resolving this issue, but we are working on it and will ensure any problems are fixed.

Re: Effect of Bonuses on Absolute MGR
 

I just received an update that this issue has been resolved as of today. As was indicated in a post earlier in this thread, there was an issue dating back to approximately October 11th that has now been resolved and all stats should appear correctly now. Affiliates with any issues regarding this should contact us affiliates@absolutepoker.com. Feel free to contact me directly as well if I can be of further assistance.

Richard Frost
Assistant Poker Room Manager
Absolute Poker
prm@absolutepoker.com

Re: Effect of Bonuses on Absolute MGR
 

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Well my affiliate just updated my stats. They are now about 2x what they were before. Glad it was fixed.

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my affiliate hasn't updated - I'm sure on Monday it'll be fine

P.S. thank you very much mr. absolute poker - we appreciate your help and hard work in this matter!

Re: Effect of Bonuses on Absolute MGR
 

yes, thank you for fixing this one. Your site is a class act, I hope that you really take off!

Re: Effect of Bonuses on Absolute MGR
 

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yes, thank you for fixing this one. Your site is a class act, I hope that you really take off!

[/ QUOTE ]

Re: Effect of Bonuses on Absolute MGR
 

My MGR went up about 175% without me playing a single hand.

Re: Effect of Bonuses on Absolute MGR
 

AbsolutePokerPRM:

Thank you for posting on 2+2.
Thank you for following up on this issue in public.
Your site deserves extra consideration when it acts as you have here.

Re: Effect of Bonuses on Absolute MGR
 

thank you for taking the time to post your info here.
My stats have now been updated with my affiliate.
It's not quite 2X more, but it close.

Re: Effect of Bonuses on Absolute MGR
 

My stats have been updated, and agree to what I think they should be.

Thank you for the work that got done to correct the situation.

Margon

Re: Effect of Bonuses on Absolute MGR
 

Thank you.

Re: Effect of Bonuses on Absolute MGR
 

There was also a problem with ARPs accumulating, since Richard didn't post it here, here was his latest update from the Absolute Forums...

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UPDATE!

The issue with ARPs accumulating incorrectly has been resolved. The points are now accumulating correctly. We are going back through the records to credit anyone who was not awarded all their points, but please be patient as I am told it might take until the middle of next week before everyone has their proper points tallied and added to their account.
_________________
Richard Frost
Assistant Poker Room Manager
Absolute Poker


[/ QUOTE ]

Re: Effect of Bonuses on Absolute MGR
 

I posted earlier in thread about this and my stats have been corrected as well.

Thank you to Absolute for taking care of this!

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