Re: Party re-load, UK players only!
 

[ QUOTE ]
Has ANYONE actually got the bonus. I got the email, deposited, no bonus, emailed support:

[ QUOTE ]
Dear Tyler,

Thank you for contacting us.

I understand your concern. However, I am sorry to inform that as of now, we do not have the required information. Hence, I request you to get back to us after 24-48 hours.

We appreciate your understanding and patience in this regards.


[/ QUOTE ]

Typical.

[/ QUOTE ]

I got this exact same email.

Re: Party re-load, UK players only!
 

OK. It's not only me then. Mine sounds more worrying though.

[ QUOTE ]

Thank you for contacting us.

I see that you made the deposit with the code. Please get back to us after 48 hours of time and we will be able to provide you with more information regarding this bonus.

We appreciate your patience in this regard

[/ QUOTE ]

Re: Party re-load, UK players only!
 

Same for me...........

[ QUOTE ]
Dear Alison,

Thank you for contacting us.

We understand that you have made a purchase and are enquiring about the bonus. We have escalated the issue to the concerned department and we request you to give us 24-48 hours to resolve this problem.


[/ QUOTE ]

Re: Party re-load, UK players only!
 

Me too.

[ QUOTE ]
Dear Mason,

I like to inform you that I forwarded your query to the appropriate department.
Please allow the corresponding department to review your Account. I request you to email us or call us after 48 hours.

We apologize for the inconvenience caused. Your co-operation in this regard will be highly appreciated.



[/ QUOTE ]

Re: Party re-load, UK players only!
 

[ QUOTE ]
Me too.

[ QUOTE ]
Dear Mason,

I like to inform you that I forwarded your query to the appropriate department.
Please allow the corresponding department to review your Account . I request you to email us or call us after 48 hours.

We apologize for the inconvenience caused. Your co-operation in this regard will be highly appreciated.



[/ QUOTE ]

[/ QUOTE ]

Exactly. Why would they want to review our accounts? Is it BWing related? Just remember the recent issue with Empire.

Anyway let's stay cool and patient for the time.

Re: Party re-load, UK players only!
 

Naw, their checking we're British I think.

Re: Party re-load, UK players only!
 

Oh sh**. I'm Greek.
But I have an HSBC account [img]/images/graemlins/cool.gif[/img]
And a British P45 [img]/images/graemlins/frown.gif[/img]

Re: Party re-load, UK players only!
 

Dear fred,

Thank you for contacting us.

As of now we do not have much of information on Pokerace tournament as its an affiliate tournament so request you to contact us after 24 - 48 hours so that we will be able to assist you better.


Affiliate tournament?

Re: Party re-load, UK players only!
 

So I got bored of waiting and just mailed them for the second time. This time I copy/pasted the the original email that I received from them and sent that too. I got a reply within 15 mins........

[ QUOTE ]
Dear Alison,

Thank you for contacting us.

A bonus amount of "$100.00" has been added to your bonus account. You are required to play 700 raked hands before 13-JUN-2005, as per the release restriction and the amount will be credited to your real money account. You can always check the status of your bonus and how many raked hands you have played, just by clicking on the "Cashier" option on our Lobby, and then clicking on "Bonus Account".

A raked hand is any hand in which a rake (house drop) is taken out of the pot. To accumulate raked hands you need to participate in hands (any game, any limit) where a rake is collected. Hands played at tournaments are not counted towards the raked hands count since rake is not collected in tournaments.


[/ QUOTE ]

[img]/images/graemlins/grin.gif[/img] Ali [img]/images/graemlins/grin.gif[/img]

Re: Party re-load, UK players only!
 

[ QUOTE ]


Bonus Amount will automatically be added to your Bonus Account where it will be held until you play raked hands equal to five (5) times the Bonus Amount within thirty (30) days of making your deposit (the "Release Requirements").

[/ QUOTE ]

Push them harder!!!