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10-04-2005, 12:52 AM
an online casino's customer service tells you that you have wagered \$200 less that what your records indicates. I use a hand tally counter to keep track, so it's pretty accurate. I am usually only off by \$3 or \$4, if I'm off any at all. What should I do? Pitch a fit? Deal with it? Thanks for you advice.

10-04-2005, 01:08 AM
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I use a hand tally counter to keep track

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Open the windows calculator. On the first hand, put in the wager amount and click +. Then on the next hand, put in the same amount and click =. Then just click = every time you play a hand. If you split or double, click = twice.

As for your question, what casino is this, and what is the bonus structure?

Thythe
10-04-2005, 01:42 AM
I would just wager the \$200 more. There's not much you can do, it's not like you can sue them. Maybe you counted doubling and splitting and this particular casino doesn't count that as additional money wagered.

ncboiler
10-04-2005, 07:01 AM
[ QUOTE ]
an online casino's customer service tells you that you have wagered \$200 less that what your records indicates. I use a hand tally counter to keep track, so it's pretty accurate. I am usually only off by \$3 or \$4, if I'm off any at all. What should I do? Pitch a fit? Deal with it? Thanks for you advice.

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What can you do? Wager whatever they say you need to wager and try cashing out again.

AcmeSalesRep
10-04-2005, 09:21 AM
[ QUOTE ]
Open the windows calculator. On the first hand, put in the wager amount and click +. Then on the next hand, put in the same amount and click =. Then just click = every time you play a hand. If you split or double, click = twice.

[/ QUOTE ]

Why would he do this if he is using a hand-counter? You're just substituting one method for another...and yours is not any better than his.

Acme

Homer
10-04-2005, 11:43 AM
[ QUOTE ]
an online casino's customer service tells you that you have wagered \$200 less that what your records indicates. I use a hand tally counter to keep track, so it's pretty accurate. I am usually only off by \$3 or \$4, if I'm off any at all. What should I do? Pitch a fit? Deal with it? Thanks for you advice.

[/ QUOTE ]

Suck it up and wager \$200 more. You're losing \$1 in EV that way, as opposed to wasting countless hours arguing your point with incompetent casino personnel.

10-04-2005, 11:50 AM
I've had live chat tell me wrong wager requirements. One time I asked and they told me I need to wager \$1900, after I played 200 more hands or so I asked again and they told me I need to wager \$1990... I just relied on my counting and cashed out when I finished my wager requirements.

KKbluff
10-05-2005, 05:36 AM
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I've had live chat tell me wrong wager requirements. One time I asked and they told me I need to wager \$1900, after I played 200 more hands or so I asked again and they told me I need to wager \$1990... I just relied on my counting and cashed out when I finished my wager requirements.

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This happened to me 3 days ago.
I even have the chat transcript.