betholdem sucks at accounting...

[PITTM]

i deposited 500 bucks after signing up for their "35% rakeback" offer. they also gave me a 120 dollar bonus for their sportsbook. i bet it all on the 49ers/eagles game last week and lost. so i went and played poker for a bit, got crushed by the 0 players playing and ended with 401. i didnt like the site so i went to withdraw. and when i went to withdraw the 401 they said i had a pending bonus i had to cancel first. so i called and asked them to cancel my bonus and send 401 to my neteller account. they sent 281 and said that they took the other 120 to make up for the bonus. i reminded them that they lost no money on the bonus and i am confused as hell as to how they could possibly use that kind of logic to decide to keep my money. are they insane here or am i just being unreasonable? i thought "bonus" meant bonus, and not "if you use it, we'll just take your money".

rj