Empire cover play?

[Go Blue]

I just wanted to take this opportunity to point out how much I hate empire and their horrendous customer service. I actually did just email them to ask about whether or not my account is in danger of being closed (I play on the site for rakeback, but not THAT much). The responce they gave me was something in the lines of "Players that had their accounts closed as a result of management decision because they did not comply with terms and conditions set forth on our site. If you continue to comply with the terms and conditions, rest assured that your account will not be closed." Damn, I [censored] hate these morons.

Speaking of which, I sent them an email on Monday asking when Tuesday's reload bonus has to be cleared by. Simple question, right? You would think I would at least get a straightfoward answer out of them, right?

My email this past Monday:

[ QUOTE ]

By when do the raked hands have to be played to clear [tomrrow's] bonus?

[/ QUOTE ]

Their responce:

[ QUOTE ]
Dear xxxxx,

Thank you for contacting us.

We are offering reload bonus to our real money players and to avail this bonus all you need to do is make a deposit on 00:00 on 10th May 2005 until 23:59 on 10th May 2005 (Bonus valid only for this one day only) using the bonus code and the details are as follows:

Bonus Code - TUESDAY100

Bonus value - 50% up to $100

Hands as Multiple of bonus - 10 times

Cash out Period - 10 days

Minimum deposit - $50

Please get back to us as soon as you make a deposit on 10 th May and the raked hands will be taken into consideration since the time of issue of bonus to your bonus account.

Note: Please do not disclose your password to any individual/organization claiming to represent us. We will never ask you for the password to your account. If you receive any email or phone call from anyone requesting you to provide your password please report it to us immediately.

Our Customer Care Department is available 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!


[/ QUOTE ]

I hate this [censored] site. I hate how they can do and say whatever they want to just because I'm tied to playing on Party skins due to large game selection. [img]/images/graemlins/mad.gif[/img]

[kdog]

[ QUOTE ]
I hate this [censored] site. I hate how they can do and say whatever they want to just because I'm tied to playing on Party skins due to large game selection.

[/ QUOTE ]

For God's sakes look around at some other sites. You can open more than one at a time! There are plenty of games around as good as Party's or better, they're just not all in the same place at once.

[kapw7]

As every month I am playing the bonus right now and then I will cash out. I don't believe that accounts get closed ONLY for BWing.

[vipon]

my plan is to cash it out slowly, $100 or so at a time. Cashout play for a bit, cashout, play etc.

Its not THAT much of a pain... still annoying though

[wdbaker]

[ QUOTE ]
Anyone think of emailing them about this?

[/ QUOTE ]

I called them out on their initial nonsense e-mail re: my frozen account, below is their response and then mine, of course they did not respond further.

[ QUOTE ]
Dear Bill,

Thank you for contacting customer support.

Any account that shows almost zero activity between bonuses, and claims our reload bonuses continuously is subject to investigation. Unfortunately we cannot provide you with further information as to why the account has been closed. The account has been closed due to Management decision.

Any remaining balance in your account will be refunded to you within the next two weeks and you will be informed accordingly.

If you have any more concerns or suggestions please feel free to contact us.

Best regards,

Evrita
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

[/ QUOTE ]

[ QUOTE ]
To: vip@empirepoker.com

Thank you for replying with more detail as to the
reason for closing my account.

Maybe in the future you could advise your clients
ahead of time regarding your expectations via e-mail
so that they are aware and can comply with your
wishes.

This would be much better than not being given the
opportunity to continue to participate.

Honestly I don't know anyone who digs through the
terms and conditions and would have been made aware of
this situation.

Thanks

[/ QUOTE ]

One Street at a Time
wdbaker Denver, Co

[reubenf]

My plan is to play until the rake I've paid is double all bonuses I've cleared.

[mosquito]

[ QUOTE ]
My plan is to play until the rake I've paid is double all bonuses I've cleared.

[/ QUOTE ]

That's 50% rakeback.

[bobbyi]

They are banning people who cost them money. If you play enough that you have generated more in rake than you have received in bonuses, then you are making them money and they will not want to lose your business.