Elapsed Empire bonus now shows pending

[spkid]

Pending here also. I made a withdraw exactly 15 days before making the bonus deposit. It wasn't mentioned in the e-mail.

[Festus22]

Mine has been changed from Elapsed to Pending as well. My last withdrawl was on the 8th which was 15 days prior to the start of the bonus period but 16 days prior to my deposit.

[DougShrapnel]

Thank you for contacting customer support.

We are very sorry for the inconvenience caused. We are experiencing some technical difficulties with this bonus. We are looking into this and we assure you that this will be rectified as soon as possible.
All Raked hands played since your deposit will be taken into account and credited to you once we have resolved the technical problem.
Please do let us know if the problem still persists.

If you have any more concerns or suggestions please feel free to contact us.

Best regards,

Kate
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

[gasoltub]

[ QUOTE ]

Thank you for contacting customer support.

We are very sorry for the inconvenience caused. We are experiencing some technical difficulties with this bonus. We are looking into this and we assure you that this will be rectified as soon as possible.
All Raked hands played since your deposit will be taken into account and credited to you once we have resolved the technical problem.
Please do let us know if the problem still persists.

If you have any more concerns or suggestions please feel free to contact us.

Best regards,

Kate
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com

[/ QUOTE ]

My bonus was changed from elapsed to pending too. But I got no message from empire about it and the hands I had already played were not counted either.