Pacific Poker Cashout Problems- They won't give me my $20,000

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I tried to cashout about $12,000 earlier this week but Pacific Poker told me that I needed to send in verifiaction documents- License, utility bill, and a signed document. I thought OK, this is customary for cashing out large amounts. So after I sent it in they told me I needed a notarized copy if I wanted to cash out more than $10,000. Which means I need to have it stamped by a lawyer. I sent my documents in about 4 different times and I have yet to receive any of my money. Has anyone else had to do this process and if so what exactly did you send in? I don't understand the concept of a notarized statement because each customer service rep are ignorant and tell me different things. That's why I had to send in my documents about 4 different times. It seems to me they don't want me to cash it out so they are telling me to send in a million different things so the money can stay in my pacific acount. If anybody had a similar experience or can help I would appreciate it.