William Hill tournament winning payout

Hi, I'm Writing to ask if anyone has any information as to why it's been over half an hour and I haven't recieved the money that I won from a ten pound(money) tournament on the William Hill poker site (Cryptologic). I would also like to know how they let you know when they give out their bonus monies, because they are completely ignoring my questions and responding with their stupid generic e-mails saying the terms and conditions of the bonus, which I already know. Any help is much appreciated.