Pokerchips.com - customer service?

AZnuts · #1 12-16-2004, 07:12 PM

I've been gathering chip samples for an upcoming buy. Pokerchips.com I thought was high on my list because I like high quality clays.

I have to admit, their horrible responsiveness in getting me some samples has me worried about placing a big order with them.

I've now asked for samples twice over the last 6 weeks, and followed up again a third time. I'm told to give it a few more days . . .

I've received chips from 4 other sources all within a week.

I don't have a warm fuzzy feeling about how well they would deal with my custom order - they don't instill a lot of confidence.

Any comments, experiences?

ericslagle · #2 12-16-2004, 07:40 PM

I just got my order from them and I pretty much had the same experience. Also, ignore anything they say about getting the chips to you in a timely fashion. Mine took about 20 weeks to get to me. However, if you go into it knowing that's pretty much the case then I would recommend them. The chips are pretty much what you get at a casino but with an added brass flaking in the clay. I would also recommend getting a custom insert - after I got my custom ones with edge spots only I wish I had sprung for a custom insert.
I would also be a little leary if I needed help with art since their service was so slow. But if you know what you're doing you should be fine.

AZnuts · #3 12-16-2004, 07:56 PM

Wow - five months to get an order. I'm sure what will happen is I'll love their chip samples, then dred having to deal with the service.

I do plan on a custom graphic insert. I guess maybe its best to have it in final form, and just give it to them.

casinogosain · #4 12-16-2004, 10:34 PM

I actually had a very pleasant experience with their graphic artist (Lara) - total of two weeks from first design to final. Now I'm waiting for the chips...

-Ash

AZnuts · #5 12-16-2004, 11:19 PM

Thanks casinogosain, I'd prefer to have some help on the art just before production, you never know exactly what's best for their process.

So, now how long since you finalized the art?

sin808 · #6 12-17-2004, 04:50 AM

I've been waiting since mid Oct for a sample from them. I emailed them again the other day and they said they had sent them out and they must've got lost in the mail. I seriously doubt this story (it is possible I suppose, but not too likely imo). They are sending another set to me this week (supposedly). Certainly doesn't instill any confidence in me about the quality of their customer service.

Slow Play Ray · #7 12-17-2004, 09:15 AM

[ QUOTE ]
I've been waiting since mid Oct for a sample from them. I emailed them again the other day and they said they had sent them out and they must've got lost in the mail. I seriously doubt this story (it is possible I suppose, but not too likely imo). They are sending another set to me this week (supposedly). Certainly doesn't instill any confidence in me about the quality of their customer service.

[/ QUOTE ]

My samples took about 5 weeks. I sent one email request and sent no further correspondence. It got to the point where I was pretty sure I wasn't getting them, and suddenly they just showed up.

CaptLego · #8 12-17-2004, 10:39 AM

I bought a walnut case that holds 1000 chips from them.
As I recall, they warned me it would take awhile. It took longer. I followed up with some phone calls to check on the order (and to expedite it). Eventually, I got the case. It had the smell of being freshly finished. (They may build these to order.) Nice case.

I think they're OK -- you just have to be patient with them.

Suited Deuce · #9 12-17-2004, 10:55 AM

AZ,
Don't be discouraged. They are without a doubt over-burdened and under-staffed and are probably doing the best that they can given the demand for their chips.

I ordered and recieved my samples in about a week over the summer. I placed my order in October and then just planned on putting it out of my thoughts until January or February. Yeah, the wait blows - but a friend of mine has a set and they're worth every cent (or ChipCo's for that matter, too)

Hang in there.

SD

edpsu92 · #10 12-17-2004, 04:15 PM

I ordered my set in January of 2004 and received it in September of 2004. When I placed the order I think they said 8 weeks. When the package arrived 9 months later, I actually wasnt even sure what it was [img]/images/graemlins/smile.gif[/img] hahaha! To be honest, I wish I had ordered different chips. I, personally, am not sure why pokerchips.com gets such rave
reviews. I have played in casinos all over the world and I have yet to find one casino to which my pokerchips.com set is comparable. I find them to be too light, too skinny and their feel is awful. They have almost a grainy or sandy feel to them and they surely do not feel like the quality clay chips that I am accustomed to in real casinos. If I had it to over again, I would have bought from either of the following:

http://www.kardwell.com/chips.html
http://www.buypokerchips.com/

In my opinion the above two are the only two companies that actually produce a product that resembles a real clay casino chip. Heck if you want pokerchips.com that bad, you can buy mine. I have 160 blue, 120 red, 15 green and 5 black each with a different day glow edge spot. Sorry pokerchips.com fans but I would really like you to find a casino chip that is like your pokerchips.com chips. And by the way, my chips are the pokerchips.com clay circle square before you think I bought some cheap version and thought they were suppose to be "clay".