My response from epvip:
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Thank you for contacting customer support.
I see from your account that you played ‘Raked Hands for Bonus’ and 300MATCH Bonus at the same time.
As per the Terms and Conditions of the both promotions:
/*This offer cannot be clubbed along with any other deposit / signup bonus offer. All signup/deposit bonuses during the promotion period will be deducted from the player's prize money. */
As you received $300 from the 300MATCH bonus you are not entitled to receive anything for this promotion. The higher bonus always overrides the lower bonus.
I sincerely hope that this has not spoilt your enjoyment of your online gaming experience with Empire Poker.
If you have any more concerns or suggestions please feel free to contact us.
Best regards,
Linda
Empire Poker
VIP Players Club
Customer Support Team
www.ep.com <
http://www.ep.com/>
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