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Old 10-06-2005, 10:25 PM
tmoore44 tmoore44 is offline
Junior Member
 
Join Date: Jan 2005
Posts: 20
Default Re: Party Points for Cash Screw-up

I would be sure and check it and make sure you get your points added. They missed about half a month of my points back in May, and they never did add them back in. I had even cleared a bonus in that time, so they knew I had played hands there that I didn't get credit for. After 5 months of harrassing them about it I finally got this email last week:

Dear xxxxxxxx,

Thank you for contacting us.

We apologize for what has happened. The Players Club Points are points which are calculated,
credited and debited by the system. The option to add Points from our end is not available. Had this
been the case we would have added the points by now because we see no reason to deny this. The
Department dealing with the intricacies of the system is still working on it. We request you to allow
us some more time and we will have this resolved at the earliest.

Personally I find it very hard to believe that they cannot add points. This is just another reason why I'm passing on the bonus.
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