I know i'm a newbie and I've never posted in this forum before, but I need some urgent serious help.
I've been playing for about a year now in PacificPoker.com. I got 10$ free on their site which I turned to about a nice bankroll. 4 Hours ago, while playing in a SnG, my connection frooze. When I tried to log back, it said my username does not exist.
I emailed support, and got a reply from the "Operations Department", which is the following :
Dear Yuval,
This is Beki G. from the Operations Department at Cassava Enterprises
(Gibraltar) Ltd. I am contacting you in regards to your Pacific Poker
account with the username "Yuval".
Yuval, please be advised that we are unable to offer our services to you
as you are logging in from Israel.
Unfortunately we can not accept members from this country for legal
reasons.
Your Poker account has been disabled in accordance with this policy.
I apologise for any inconvenience caused and I thank you for your
interest in Pacific Poker.
Kind regards,
Beki G.
Operations Department
Cassava Enterprises (Gibraltar) Ltd.
operations@cassava.net
Fax: +350-59975
-
They did not email me back since then. I talked to Pacific's Support department, who told me, as I expected, I have to deal with this other department.
I know the amounts doesn't mean alot to some of you, but it's about 4500$, which I personally need.
I can't understand how 12 months of me playing nearly every day can be wiped out in one second. I can't even express how I feel right now, it's just too painful.
Is there anyone here who can advice me what to do. Anyone who can help? I might come off badly from this post, but I just don't care at this point. I'm actually begging for help from someone with experiance in dealing with poker sites and frozen accounts.
Thanks in advance,
Yuval.