JTG51
01-05-2004, 02:06 PM
I'm getting very frustrated with this, but it's very possible I'm an idiot so before I go off on UB support I hope some of you can make me understand what's going on here.
I'm still trying to get the UB New Years bonus credited to my account. I had about $90 in my bonus account before I made this deposit. I deposited the money on time, but nothing new showed up in my bonus account. I emailed them and got a response saying it was taken care of. I checked my account, there was still no change. I wrote back, and they replied again saying they bonus dollars had been credited to my Pending Bonus Dollars account. Still no change though.
They have now told me 4 or 5 times that the money is there, but each time in a one line response simply saying, "The bonus dollars are in your account, you will be able to see them now when you check your account's balance" or something similar, but there has never been a chance in my Pending Bonus Dollars account.
Am I just an idiot and am missing something here? Is there a second super secret hidden bonus account somewhere that I don't know about? Is it possible the Bonus Dollars are available to me even though they don't show up in my Pending Bonus Dollars account? Is there anyone specific at UB I can email (a Lucy Jones equivalent?) to actually get a straight answer?
Thanks for the help.
I'm still trying to get the UB New Years bonus credited to my account. I had about $90 in my bonus account before I made this deposit. I deposited the money on time, but nothing new showed up in my bonus account. I emailed them and got a response saying it was taken care of. I checked my account, there was still no change. I wrote back, and they replied again saying they bonus dollars had been credited to my Pending Bonus Dollars account. Still no change though.
They have now told me 4 or 5 times that the money is there, but each time in a one line response simply saying, "The bonus dollars are in your account, you will be able to see them now when you check your account's balance" or something similar, but there has never been a chance in my Pending Bonus Dollars account.
Am I just an idiot and am missing something here? Is there a second super secret hidden bonus account somewhere that I don't know about? Is it possible the Bonus Dollars are available to me even though they don't show up in my Pending Bonus Dollars account? Is there anyone specific at UB I can email (a Lucy Jones equivalent?) to actually get a straight answer?
Thanks for the help.