Is this a common ruling??

[Mash]

I put my name on the list for 5-10 Omaha 8 or better. There is one game already going and they say they will be starting a new game that will be a must move.

The new game starts and myself and nine others sit down. Within an hour one person has moved to the main game and our second dealer has sat down to deal. The first hand with the new dealer I win on the low side of a small uneventful pot.

After I get pushed half the pot, the dealer calls for a decision from the floor? WTF could this be about? The dealer tells the floor that only 51 cards are in the deck, and he has counted it 3 times. We all stood up to look for the missing card to no avail.

The floor said to replay the last hand and give the people who lost their money back. WTF kind of a decision is that, no telling how long we have been playing with 51 cards and he chooses to pick the last hand? Anyway I can get over that, it's BS, but hey, lets play some cards already...

The deck with 51 cards is taken away and the 2nd deck out of the setup is used. When the dealer spreads out the deck it has 52 cards but three of the cards have different colored backs. OK, this is BS now, the casino obviously made the mistake with the setup and we were playing with 51 cards all along.

The floor and the dealer apologized and got us a new setup. Me and the guy who won the high side of the pot went up to the floorman about 20 minutes later when no one else was around and we asked if we could get comped at the buffet for an obvious casino mistake. He said no, and basically had an attitude that we would even ask. So much for customer service I guess.

My question is this a common ruling when a deck(s) is found not to have the right amount of cards? How about when it is obvious the casino was at fault?

[Ray Zee]

you got screwed evne if the ruling had merit. here is where the house is soley responsible and should make it right. to not even give you a comp is a slap in the face. that floorman sucks.

[Al_Capone_Junior]

I must adamately agree with ray here, plus add that I would at that point (when refused a comp) immediately tell the floorman you were picking up your chips, taking your business elsewhere, and "what was your name again?" whilst pointing right at his nametag and asking for a pen and paper.

al

[budman]

I don't know where you play, but this could be the result of the boom in poker, that card rooms don't have to be as sharp to fill their tables. As you said, you were at a must move table.

In Connecticut, when there were two card rooms, Foxwoods doubled the comp rate for 20-40 hold'em. They took the game away from the Mohegan Sun, which wound up closing their room.

Now that Foxwoods has the only game in town, they increased the rake and cut the comp. They are busier than ever and hopefully will add more tables and dealers.

However, I must say that Foxwoods runs a class operation and probably would not have made the mistake with the deck and would not have been so obviously rude when asked to make up for their own error.

You got boned twice.

[CORed]

You say you think the deck was short one card from the setup. I haven't played live anywhere but three rooms in Blackhawk, CO, but there the standard practice (per Gaming Comission regs., I believe) is to spread the deck face up whenever there is a deck change. If this was done, unless the dealer was sleeping, the missing card should have been caught. Also, the deck is counted at every dealer change, and dealers usually count the stub after the cards are dealt out. If a cardroom wasn't practicing safeguards such as these, I wouldn't play there. I think it's more likely that one of the players was holding out a card for the purpose of cheating than that the deck was short to begin with, unless this cardroom is incredibly lax in their procedures.

One more thing. You say this was a 10 handed Omaha game. The means when all the cards are dealt out, 40 go to the players, 5 to the board, and 3 burn cards, leaving 4 cards. The dealer didn't notice, the entire time the deck was in play, that there were only 3 cards in the stub instead of 4?