UB - LAST CHANCE

[PokerPaul]

Well, i have just about had it with the UB lag problems that seem to occur every single night now when i try to connect and play.

This has been going on for too long now, and while i understand being in the Hitech industry myself, that sometimes things happen which are both difficult to analyze, and then difficult to resolve, they have had plenty of time to do something about this.

Most companies have backup servers in place for just this exact scenario. Maybe they do and its something else, but to have something affect BOTH primary and backup servers are rare.

And whatever it is, they surely know about it, and are "trying" to do something, i just question how hard they are trying.

In the meantime, they have not taken any actions to alleviate the problem. They could:
- shutdown the gazillion play money tables in the evenings until this gets resolved. That would severly reduce the traffic, while NOT affecting their income or their paying customers
- offer some kind of hardship bonus or something to their loyal patrons through this mess...but they have done nothing but just said sorry on their lobby page...doesnt even have to be $$$, maybe just triple value player points or special jackpots or something.

Not what i call a quality organization........

[BigSlick]

why does everyone want something for nothing. what would happen if Foxwoods shut down the poker for a week for an upgrade? Do you think they would give you a deal. come on!

[pauly2x]

Granted I'm not a high-stakes player or anything, just a low-limit amateur that likes to blow off some steam a few nights a week, but I'm gone. It's fine with me. I bought in two weeks ago (heaven forbid a deposit bonus) and almost tripled my buy-in with the benefit of some hot cards on a few nights.

If they can't get their stuff together to the point of their service being functional, then I'll play somewhere else. It's that simple.

[PokerPaul]

Slick your missing the point.

If foxwoods shutdown to properly fix something or do an upgrade, no i would expect nothing. But that is not the same scenario......this would be a similar scenario:

they don't shut down but continue to operate, and every now and then the dealer gets up in the middle of a hand to take a crap, while the table waits for the river until he gets back. then 5 minutes later the river is dealt, but it takes the dealer 5 minutes to figure out how much rake to take and how much to give the player. And this happens every hand...would you expect them to somehow make it up to you for enduring their crappy product? Or at least stop these dealers and only continue until the dealers know how to work the game?

[richie]

Heh, sounds like my local casino. Anyway, I had money at UltimateBet for emergencies--like when Party crashes. But lately UB is stinking it up so bad I got fed up and took my money out. That solves MY problem real quick--now if everybody else leaves that will solve UB's problems as well /images/graemlins/grin.gif You, or anyone else for that matter, does not owe UB anything--just leave. There are plenty of places to play. Don't go back til they offer you a comeback bonus /images/graemlins/smile.gif

[Rushmore]

Did the dealer need to be "taking a crap?" He couldn't have a seizure, or be called to the phone, or misdeal?

Damned South Park is destroying this country.

[OnlinePlayer]

The fact that you want "some kind of hardship bonus or something" is asinine. Why do you expect a free handout? Just because you couldn't play? Boo Hoo.

I'm sure you're right. I'm sure they don't even care to fix the problems. I'm sure they want to continue to let games stall so they can lose valuable rake and run customers off. They're probably sitting around, sipping daiquiris, and saying to each other, "Should we do something about this?" "Na, let's have another round."

Maybe they should hire you as a consultant.

I'm certain they never thought of shutting down play tables. Your advice could have saved them a bundle of cash.

Surely you're right that they don't have backup servers. That idea is so unique, only you could have thought of it. Again, your help would have saved us all frustration had you only shown up earlier.

Thanks for enlightening us all. I'll certainly forward your post along to their customer support to aid their programmers.

(By the way...the entire site is down now for upgrades, so maybe they were able to come up with some good ideas without your help.)

[Prickly Pete]

The "dealer taking a crap" phrase was the only thing saving this thread.

But I have to think the timeframe would be more than 5 minutes considering the standard casino food.

[Inthacup]

The fact that you want "some kind of hardship bonus or something" is asinine. Why do you expect a free handout? Just because you couldn't play? Boo Hoo.

From a Marketing standpoint, if UB doesn't give players an incentive once the servers are back up, they will see a significant loss in player traffic.

I'm sure you're right. I'm sure they don't even care to fix the problems. I'm sure they want to continue to let games stall so they can lose valuable rake and run customers off.

Were you the "husky" kid that everyone picked on in 2nd grade?

They're probably sitting around, sipping daiquiris, and saying to each other, "Should we do something about this?" "Na, let's have another round."

Did you post this before or after mixing everyone's second round?

Surely you're right that they don't have backup servers. That idea is so unique, only you could have thought of it. Again, your help would have saved us all frustration had you only shown up earlier.

Your sarcasm is starting to weaken. Obviously, they either don't have backup servers or have ones that are unable to handle moderate player traffic. How else would you explain the last fortnight of problems?

Thanks for enlightening us all. I'll certainly forward your post along to their customer support to aid their programmers.

Why don't you just make a few copies and pass them out on your next daiquiri run?

(By the way...the entire site is down now for upgrades, so maybe they were able to come up with some good ideas without your help.)

lol. Were you the brainchild behind this one? Lemme guess: "okay guys, I'm tired of running daiquiris for you. why don't you just shut down the servers for a while and make them yourselves. My hands are cold and my feet hurt..."

[skaboomizzy]

Oddly enough, UB seemed to run as quick as ever for me yesterday afternoon and late last night. I just wish they'd get the tournament servers running right... I miss my Ultimate Point SNGs.

[La Brujita]

Online Player, I pay the internet websites about $400 a week in rake. I sure as hell can expect good customer service and a functioning website. When I get bad customer service in any industry I ask for a discount or rebate if I didn't get what I paid for. Why should we expect any less from UB. I took my money out of their site and they can give me a payment or bonus to have me come back. Ultimately it is their choice but I am making them a hell of a lot of money.

[PokerPaul]

online player...i must admit, your post gave me a chuckle.

either you are one of the UB people who doesnt like being critiqued here in the forum, or you are the type of person who lets themself get taken advantage of becuase their too afraid to speak up, save for the anonymity of cyberspace.

If you don't care about busineses valuing your business and treating you as such, thats your beeswax. But i do, and so do most other people.

I guess people should never speak up and just let whatever happens happen, and swallow it.

Not a good strategy for life.....but good luck

[joeblowoo0]

Either they are a prop, shill or employee they definately work for UB. The simple fact that this scum hides behind a screenname as just some regular player makes me sick. If you look at all posts by online player 98 percent of them are referring to Ultimate bet. Even someone who plays there all the time I would never comment on just one site. This online player is a true scumbag!

[yocalif]

Pokerpaul, you said it very well.
First "onlineplayer" is an idiot, enough said.

I too am a 6 days a week 4 to 8 hours a day regular at UB.
Several issues are going on.
1st. UB is under the false impression that their number of customers is growning. WRONG!
The only thing growing is the Play money and .01-.02 game that they don't even get a rake from.
I play every day, JUNE/JULY was great lots of 1-2,2-4,3-6 full tables. Easy to find the right conditions. August, the playing conditions have turned awful. Very few full tables, usually only 1 full table during off hours and many times not even 1 full table. The past week I have only played 5-10 no 3-6 as the number of tables or the conditions were bad.

Yet UB has responded (to emails), and they belive the see growth. Well that so called growth forced me to open an acct. at Party, and during the past month I have played there 50% of the time.

Next the server problems.
Why give a incentive... Well how many times have you paid the blinds and the table locks up. You paid the blinds to see 8 hands before you pay again. Or how many times have you just sat down at the only 3-6 talbe and 15 min. later you are down $100, and the table locks up. It's the wee hours of the morning, you log off to reboot your system just to make sure it isn't you. When you return your name still shows you seated at a table you can't join. You are a ghost player at that table. Actually the table is locked up. BUT WORSE no new full table game starts, you are now stuck $100, with out a game to recover it. I have played BM poker for years, and you really have to be careful playing in small cardrooms late at night. If there is no board and you are down, you may not get an opportunity to recover your money. UB should be big enough to have several full tables of each limit 24/7, yet Now they don't.

I am still a loyal UB cust. I will give them one last chance. But if I don't see an improvement in the next week, it's adios. I can't afford to continue with their lousy playing conditions. UB is where my main bankroll is, the playing conditions at Party are GREAT.. I am a fool to ignore that.......

[DaNoob]

I was in the middle of a single table SnG when the whole table froze up. I closed it down, planning to open it back up and (hopefully) get it working right again. When I tried to get back on the table, it told me that I "was already seated" at the table /images/graemlins/confused.gif.

So, my stack was blinded away. I sent an email to support to let them know of my problem and they have yet to respond.

I'm not looking for a free handout, but something ought to be done for the SnG that got away.

In the meantime, it's back to the grind at Stars.

[Cosimo]

My experience with management across the US and in countless industries is that, yes, they are off sipping daquiris. In the tech industry, I've heard of many CEOs who book a two-week trip to Tahiti for right after the product ships--and then the ship date slips, and the CEO won't cancel his vacation, so he's gone while the rest of the small start-up slaves away 100 hours a week in order to catch up. I've seen managers that know NOTHING about the business side of an industry dictate to the technical teams. Countless more shenanigans than need to be repeated here.

So, yes, maybe UB management is off sipping daquiris while the tech guys are saying "we've been asking for the server upgrade for MONTHS and the boss keeps saying 'just add more tournaments.' And now they say this is our fault!"

Then again, maybe it's the consequence of an unforseen technical problem and their team is just having a hard go at it. Last night wasn't as painfully grueling as any given day last week.

-Cosimo

[SwordFish]

[ QUOTE ]
How else would you explain the last fortnight of problems?

[/ QUOTE ]

Cup -

Just betwixt you and me, that was an excellent job of using fortnight in a sentence. /images/graemlins/grin.gif

SF

[Stagemusic]

Tried to get on early yesterday evening. A notice was up that they were "Upgrading Our Servers" and to please try again later. Went back about an hour later and they were open with no Tournies or SNG's. Played in the ring games which seemed to be functioning fine. About an hour after that the SNG's opened up and they seemed to be working great. When I left there were about 5000 on the site and there didn't seem to be any problems...except that I was losing /images/graemlins/mad.gif but this is absolutely common.

[OnlinePlayer]

The only work I do at UB is for myself. With the exception of the occational jackpot, UB has never given me a penny. I make my money from squares like you, and I make a good living.

I hide behind a screen name...yes. I assume your birth-name is joeblowoo0? Is that a family name?

And your math is a bit off. Of the 19 posts I've made prior to your abusive comment, 12 have been about UB (63.2%)...a far cry from 98 percent you claim.

I do only play at UB now. Why would I comment on any other site? I don't have valuable insight without playing several hours a day. (For the record, I've played at Paradise, Party, Stars, and way back in the day at Planet.) Since this is my exclusive site at this time, it's the one place I care about what's happenning.

The reason I wrote my original reply is to show the stupidity of complaining just simply to complain. The original author of this thread had no real gripe. He just wants to whine...like all those bad beat stories.

So, joeblowoo0, shut your piehole when you obviously don't know what you're talking about. Chirping up without any real knowledge shows you are the real scumbag!

[Inthacup]

lol. Thanks.