bet365 rejected my cashout

Has anyone had any trouble whoring their monthly $100 for 500 raked hands bonus? I've had no trouble until this month. Email is on the way to support, but I'd like to know what I'm getting in to to get my $677 back.

[uncleshady]

What kind of trouble? Im guessing you got your bonus, but when you went to Neteller and used the merchant transfer, it was rejected? Did you cash out more than you had? Did you confirm you had the bonus first? Have you cashed out within 28 days?

[ QUOTE ]
What kind of trouble? Im guessing you got your bonus, but when you went to Neteller and used the merchant transfer, it was rejected? Did you cash out more than you had? Did you confirm you had the bonus first? Have you cashed out within 28 days?

[/ QUOTE ]
They simply rejected the cashout twice (says 'rejected' in neteller - I did it properly, it's worked in the past). I cashed out exactly the balance on my account (to the cent). The bonus is included in the cashout, and it is indeed in my account.

I last cashe dout of Bet365 on Nov 22. I was rejected on Dec 26 and 27 (I tried twice).

Bet365 charges a $15 fee to cashout twice in a 30 day time period I believe. 365 has a toll free number and great live support to contact for questions like this

[Schwartzy61]

Actually you get 1 free cashout every 28 days

That doesn't sound like the issue here

I've never had a problem with Bet365's withdrawal procedure...

Are you sure your screenname is correct when you fill out the neteller form?

Maybe now you have to move your money to the sportsbook. I haven't in the past and everything worked, but you may want to try it and see if that's an issue this time around.

Other than that you really need to contact their customer service team...

[Spota]

Email from October:

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Thank you for your e-mail.

To withdraw funds via Neteller, please log into your Neteller account and make a request for a transfer from a merchant.

Our merchant code is BET34725 and the merchant account ID is your bet365poker username.

NETeller will then notify us of your request, which will be processed as soon as possible. Once the transfer has been completed we will notify you via e-mail.

If you require any further assistance with regards to this or any other matter please do not hesitate to contact us here at Customer Services. Our team are available 24 hours a day by e-mail or telephone on 1-866-3333-238 and will be pleased to assist you.

Kind Regards

Sam
Customer Services


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Monthly cashout restriction bit me. I forgot that I had played a blackjack promotion last week. /images/graemlins/frown.gif

Thanks for the help folks