Attention Macintosh owners

[wacki]

If you have a macintosh laptop that has a hard drive failure between 12-24 months of purchase, please respond to this thread.


background story:

Brother has laptop with a hard drive that failed right after the warranty expired. He has 2 friends is in the same situation. My brother is trying to figure out if this is a common occurance or simply a fluke. They are charging him almost $300 to fix it.

http://www.macobserver.com/article/2005/06/02.11.shtml


Thanks for you time.

[Drew16]

When I first got my laptop (about 2 yrs ago) the hard drive failed about a week later. I called and they had it picked up the same day. It was back to me and working in 2 days and cost me $0.

[busguy]

We've had 6-7 of them for our staff.

At least 3 of them have had hard drive failures.

Two of them occured while under warranty. The other failed within a week of the warranty expiring.

We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

Needless to say we now get the extended warranty on all laptop purchases.

busguy

[MonkeeMan]

It's nice they replaced them at no cost, but replacing the drive is just a part of the problem, recovering the lost data and downloads and re-installing apps sucks.

Also in the $300 case, seems steep.

[highlife]

[ QUOTE ]
We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

[/ QUOTE ]

yeah, willingness to perpetrate fraud is always a quality i look for in a hardware supplier.

[IHateKeithSmart]

This was actually very common about 1.5-2 years ago with the ibooks. My company probably had 10-15 failures over about 6 months (with only about 40 or so in the field).

[Blarg]

[ QUOTE ]
We've had 6-7 of them for our staff.

At least 3 of them have had hard drive failures.

Two of them occured while under warranty. The other failed within a week of the warranty expiring.

We have a great supplier . . . . so they sold us the Apple extended warranty and just back dated the purchase day by a couple of weeks . . . which was very nice of them. Your friends should see if they can work that angle.

Needless to say we now get the extended warranty on all laptop purchases.

busguy

[/ QUOTE ]

This seems like very good advice to me.

[mason55]

Bought an iBook in 2001, logic board failed after about 2 years. Didn't use it for a year or so because it was going to be like $750 or $800 to fix, almost the price of the laptop. Finally someone started a class action and Apple replaced all the logic boards for free.

However, my hard drive died about a month ago and so the laptop is down for the count again.

[Duke]

Bought a white dual-usb iBook right when they came out (2000 or 2001), and earlier this year the hard drive failed. I replaced it myself. So... not 12-24 months, but it failed eventually.

That is not a fun job. You have to take the entire thing apart.

~D

[pokerdirty]

mason,

this same thing happened to me as well.

i had 5 logic board replacements on my mac in 3 years (+1 HD failure).

i still think mac > pc, but ultimately, i am making the switch back to the windoze.