Mike Haven
07-07-2003, 07:47 PM
very long but very funny!
Date: 2003-07-03 10:21
To: info@empirepoker.com
Subject: referral bonus
dear support
i have twice used your auto-refer system on
your webpage in the last three days to try to
introduce a friend to you but he says he hasn't
received either invitation from you
his e-mail is JR@yahoo.com
can you send him an invite now and send me
the $50 referral bonus please
kindly confirm by return
thank you
m
Date: 4 Jul 2003 13:38:50 -0700
Dear player,
Thank you for contacting our Customer Care
team.
As per our records we see that you have
been given your $50 Bonus at 03-JUL-2003
00:46:27. Please check your account in order to
get details regarding your bonus.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-04 19:32
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
no; you are wrong
that was a partypoker bonus for him joining
partypoker, not an empire bonus
your empire invitation system has not invited
him yet and he has not joined empire yet, as he
wants to, and i have not received an empire
bonus
if you re-read my original e-mail you will see
i want you to invite him on my behalf to empire
thank you
m
Date: 4 Jul 2003 17:15:00 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
You have sent the mail to empirepoker i.e
info@empirepoker.com.
We request you to send the mail at partypoker
i.e info@partypoker.com so that we can retrieve
this information for you.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-04 22:09
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley,
i don't mean to be rude but you obviously have
not read either of my e-mails and do not
understand simple english
i am writing to empire because i want empire to
send an invitation to a friend - your auto-invite
on your site is not working
partypoker has absolutely nothing to do with my
request - it was YOU who brought partypoker
into the correspondence
please read my first e-mail and deal with it
if you still do not understand, please pass it
to someone who speaks english
thank you
m
Date: 4 Jul 2003 19:48:37 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
With reference to your earlier email, I would
like to apologize for any kind of
misunderstanding caused. We see that you have
referred your friend (BoneHead) at
PartyPoker.com from your PartyPoker.com
account Mike_Haven.
With regards to your bonus of $50, we see that
it has been released into your account
(Mike_Haven).
We will also be sending the invite out to your
friend, and the $50 bonus is currently in your
bonus account. It will be released into your real
account once, he plays the 50 raked hands.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-05 08:54
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
thank you
i think we are getting nearer to what i requested
two or three e-mails ago
although i don't see why you have added a bonus
to my empire account as apparently you have
only just sent the empire invitation out and he
hasn't started to play at empire yet - is that the
normal way you do it?
with regard to the auto-invite system at your
website, why did that not work on the three times
i used it? should you not investigate and fix it so
others don't have to get into this lengthy
e-mailing for such a simple thing as a referral?
m
Subject: RE:referral bonus
Date: 5 Jul 2003 19:22:36 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
As soon as your friend opens a real money
account by using this e - mail id, i.e
JR@yahoo.com, and plays 50 raked hands you
will get your bonus.
We can understand your inconvenience for using
the auto-invite system at our web site. But this
system is recently implemented, therefore we are
facing some problems in it. But we are
investigating into this matter and our technical
team is taking care of this issue.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-05 23:51
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
are you sure you sent the invitation to the right
address? his address is JR@yahoo.com, not
R@yahoo.com as in your e-mail
he has told me he hasn't received one from you as
yet
m
Subject: RE:referral bonus
Date: 7 Jul 2003 07:28:04 -0700
Dear Mike,
We are very sorry for all the misunderstandings
caused to you regarding this particular issue.
As regards with this issue, you just have to go to
EmpirePoker site and from there you will have to
refer your friend "BoneHead" for tell-a-
friend bonus. As soon as your friend opens a real
money account with "Empire Poker" and plays 50
raked hands you will get your bonus.
We cannot invite your friend as you will have to
refer him from Empire Poker. We see that his
mail id is"JR@yahoo.com".
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-07
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
AAAAAAARRRRGGGGGGGHHHHHHHH!!!!!!
i KNOOOOOOOOOOWWW that!!!
that's what STARTED this ludicrous
correspondence
i UUUUSED your tell-a-friend software to send
at least FOUR invitations to him and he didn't
receive ONE of them
THAT's WHY i asked YOU to send him one as
your system is obviously not working!!!!
good GRIIIIIEEEFFF!!!!
m
Date: 7 Jul 2003 12:29:06 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
As our auto refer system is not working properly,
you just have to ask your friend to contact us via
e-mail or live chat to confirm that you referred
him. As soon as he contact us or we receive his
e-mail we will be more than happy to issue a $50
Bonus to you.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-07 15:45
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
thank you
ok - i will do that
m
7th July
Subject : RE:referral bonus
Date : 7 Jul 2003 13:08:42 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
Once again i apologize for the delay and
misunderstandings in the response. I assure you
that it will not be repeated in future.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-03 10:21
To: info@empirepoker.com
Subject: referral bonus
dear support
i have twice used your auto-refer system on
your webpage in the last three days to try to
introduce a friend to you but he says he hasn't
received either invitation from you
his e-mail is JR@yahoo.com
can you send him an invite now and send me
the $50 referral bonus please
kindly confirm by return
thank you
m
Date: 4 Jul 2003 13:38:50 -0700
Dear player,
Thank you for contacting our Customer Care
team.
As per our records we see that you have
been given your $50 Bonus at 03-JUL-2003
00:46:27. Please check your account in order to
get details regarding your bonus.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-04 19:32
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
no; you are wrong
that was a partypoker bonus for him joining
partypoker, not an empire bonus
your empire invitation system has not invited
him yet and he has not joined empire yet, as he
wants to, and i have not received an empire
bonus
if you re-read my original e-mail you will see
i want you to invite him on my behalf to empire
thank you
m
Date: 4 Jul 2003 17:15:00 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
You have sent the mail to empirepoker i.e
info@empirepoker.com.
We request you to send the mail at partypoker
i.e info@partypoker.com so that we can retrieve
this information for you.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-04 22:09
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley,
i don't mean to be rude but you obviously have
not read either of my e-mails and do not
understand simple english
i am writing to empire because i want empire to
send an invitation to a friend - your auto-invite
on your site is not working
partypoker has absolutely nothing to do with my
request - it was YOU who brought partypoker
into the correspondence
please read my first e-mail and deal with it
if you still do not understand, please pass it
to someone who speaks english
thank you
m
Date: 4 Jul 2003 19:48:37 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
With reference to your earlier email, I would
like to apologize for any kind of
misunderstanding caused. We see that you have
referred your friend (BoneHead) at
PartyPoker.com from your PartyPoker.com
account Mike_Haven.
With regards to your bonus of $50, we see that
it has been released into your account
(Mike_Haven).
We will also be sending the invite out to your
friend, and the $50 bonus is currently in your
bonus account. It will be released into your real
account once, he plays the 50 raked hands.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-05 08:54
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
thank you
i think we are getting nearer to what i requested
two or three e-mails ago
although i don't see why you have added a bonus
to my empire account as apparently you have
only just sent the empire invitation out and he
hasn't started to play at empire yet - is that the
normal way you do it?
with regard to the auto-invite system at your
website, why did that not work on the three times
i used it? should you not investigate and fix it so
others don't have to get into this lengthy
e-mailing for such a simple thing as a referral?
m
Subject: RE:referral bonus
Date: 5 Jul 2003 19:22:36 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
As soon as your friend opens a real money
account by using this e - mail id, i.e
JR@yahoo.com, and plays 50 raked hands you
will get your bonus.
We can understand your inconvenience for using
the auto-invite system at our web site. But this
system is recently implemented, therefore we are
facing some problems in it. But we are
investigating into this matter and our technical
team is taking care of this issue.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-05 23:51
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
are you sure you sent the invitation to the right
address? his address is JR@yahoo.com, not
R@yahoo.com as in your e-mail
he has told me he hasn't received one from you as
yet
m
Subject: RE:referral bonus
Date: 7 Jul 2003 07:28:04 -0700
Dear Mike,
We are very sorry for all the misunderstandings
caused to you regarding this particular issue.
As regards with this issue, you just have to go to
EmpirePoker site and from there you will have to
refer your friend "BoneHead" for tell-a-
friend bonus. As soon as your friend opens a real
money account with "Empire Poker" and plays 50
raked hands you will get your bonus.
We cannot invite your friend as you will have to
refer him from Empire Poker. We see that his
mail id is"JR@yahoo.com".
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-07
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
AAAAAAARRRRGGGGGGGHHHHHHHH!!!!!!
i KNOOOOOOOOOOWWW that!!!
that's what STARTED this ludicrous
correspondence
i UUUUSED your tell-a-friend software to send
at least FOUR invitations to him and he didn't
receive ONE of them
THAT's WHY i asked YOU to send him one as
your system is obviously not working!!!!
good GRIIIIIEEEFFF!!!!
m
Date: 7 Jul 2003 12:29:06 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
As our auto refer system is not working properly,
you just have to ask your friend to contact us via
e-mail or live chat to confirm that you referred
him. As soon as he contact us or we receive his
e-mail we will be more than happy to issue a $50
Bonus to you.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.
Date: 2003-07-07 15:45
To: info@empirepoker.com
Subject: RE:referral bonus
dear Cristina Barkley
thank you
ok - i will do that
m
7th July
Subject : RE:referral bonus
Date : 7 Jul 2003 13:08:42 -0700
Dear Mike,
Thank you for contacting our Customer Care
team.
Once again i apologize for the delay and
misunderstandings in the response. I assure you
that it will not be repeated in future.
If you have further questions and/or concerns,
please contact us via our live chat feature or
simply reply to this message.
Sincerely,
Cristina Barkley,
Customer Care Representative.