Party Poker VIP Payments

[AlexHoops]

Well it's December. Has anybody recieved their payment yet? I haven't yet but will post when I do.

Nothing yet! Also my VIP rep as disappeared and I cannot get a reply from the VIP department. This is very disappointing...I have sent multiple emails over the past two weeks and have not received a reply. It appears that they have absolutely no idea what they are doing. How is it possible that a company like this can be so successful? /images/graemlins/mad.gif

[hemstock]

My offer was $160 for every 4k raked hands. Played about 17k and I got this email.

[ QUOTE ]
Thank you for contacting us.

Congratulation! You have completed more than 6004 raked hands in November.
Hence a bonus of $160 will be credited to your real money account after December
the 5th.

We are grateful for your patience in this matter.

Thank you for choosing us as your online gaming site!

Aurelie
VIP Club
Poker Customer Care


[/ QUOTE ]

[MicroBob]

I was contacted by a party VIP manager or something on Nov 21 who informed me that my $1250 for 30k hands deal would still be honored.
I think my previous VIP-rep isn't there anymore but I'm not sure.
I was concerned about my original deal because they sent my some sort of pop-up ofer for only $250 for 9k points and I thought maybe they had forgotten about the original November offer (some members of the VIP department had indeed not been aware of it).

Anyway, here's my latest e-mail to him:


Hi xxxxxxx - I did not play the full 30k raked-hands last month. but I played almost that total (probably about 25k raked-hands) and thus I should still be paid accordingly. Perhaps $1,000 or a little more as I did make it to 80% of the goal and I was told that if I did that I would get 80% of the incentive-money.

Please let me know when I can expect to receive payment.

Also, I have not received any kind of offer for the month of December.
I am very interested in getting some sort of incentive to continue to bring my high-volume play to your site for the coming month but since nothing has been offered to me I believe I will have to transfer the bulk of my play to other sites that have already extended me offers.
Looking forward to bringing more of my play back to Party in the future but, for now, it seems that the VIP-club still has some organizational kinks to work out.

[miami32]

I have tried to contact party and have not gotten a reply. If this continues I might take my play to pokeroom.

[tom]

i have not received payment or a december offer. has party abandoned us? /images/graemlins/mad.gif time to move to another site? /images/graemlins/shocked.gif

Hehe,

I think you pretty much captured the predicament in that one sentance of yours - "How is it possible that a company like this can be so successful?"

It is because they are successful that they are falling short in the customer care area. Successful customer services (and that includes VIP services) are built over time. If a company hire lots of new people and move former key people to other positions within the company a situation like this can quite easily occur. Companies that grow too fast (due to success) are more likely to end up in a mess like this.

Mr.Rakeback!

[jba]

Hi Bob -

hope you don't mind, but i'm basically copying your latest email. I'll be sure to report results. you should hear from me by february.

[DarkKnight]

You're kidding right? I got my Oct payment on the 11th and my offer on like the 17th.

[Sarge]

[ QUOTE ]
Well it's December.

[/ QUOTE ]

Yah, for a whole six minutes when you posted this. Did you really expect it in your account at 12:01?

[HoldEmKillah]

From them a few days ago:

Thank you for contacting us.

We would like to express our appreciation of your positive feedback.

We would like to inform you that you have hit the November, hence a bonus of $ 1200 will be credited to your real money account by December.

We are delighted to confirm that a PartyPoker.com VIP Club offer will be sent to you by pop up and email in the month of December.

Please do not hesitate to contact us in the future should you need any assistance.

Thank you for choosing us as your online gaming site!

Aurelie
VIP Club
Poker Customer Care

[Perseus]

When I called yesterday they told me the money for the VIP bonus would be in everyone's account by Dec 5th

I just received an email & it looks like the mother [censored] are going to short change me. My agreement was for $.03 per raked hand. I told them I would play a minimum of 10K raked hands and they agreed to pay me at the same rate for all raked hands in excess of 10K. I played well in excess of 20K hands and their email states that I will be getting only $300.00 for the 10,000 hands that I played. I just sent them a very nasty email advising them that I would not be playing at party poker until the honor the agreement for November and provide an acceptable offer for December.