PygmyHero
11-29-2005, 02:24 PM
I emailed Ryan at Interpoker today regarding the Super Sytem 2 and Interpoker hat promotion they ran back in September. I thought the response I received may be of interest to other posters (there was a thread a few weeks ago and it seems no one has received their stuff yet).
I wrote:
"Hi Ryan, I am the holder of account number xxxxxxxxx.
I participated in the Interpoker promotion to receive a copy of Super System 2, as well as an InterPoker cap back in September. I also filled out the claim form, as per an email request in early October.
That email stated that, due to high volume, the gifts would be delayed until mid November, which I understand. It is now the end of November and I have not seen anything come in the mail, nor have I received a further email update. From reading the poker forums, it appears that everyone is in the same situation.
I would appreciate an update on the status of this promotion. I am appending my address below, although I'm sure you have it on file.
Thank you,
(PygmyHero)"
I received the following response within the hour:
"Hi
I am sorry to say that there has been a further delay; one that unfortunately is out of my hands.
Due to an unfortunate mix of a large number of delayed claims and a slight mix up at the printing press, the shipping has been delayed. However, our distributor will start sending out the prizes during this week, so look for them to arrive during December.
If you feel that it would be appropriate to let this message go onto said message boards, please let me know and I will make sure to post an explanation where you would see necessary.
Bottom line is that the gifts are indeed on their way, and that I as a manager am embarrassed by the time you, our very valued customers, have had to wait. Please appreciate that this was in no way intended when we initiated the campaign, and that the experience gained from this, however unfortunate circumstances, will help greatly in connection with future promotions.
Again, I sincerely apologize for the delay.
Kind regards,
Ryan Hartley
Manager - InterPoker"
I followed up with a short email thanking Ryan for his quick response and offered to post our correspondence here, which he accepted.
I also told Ryan that I can be patient with any delays, as long as I remain informed, and I felt that many here would share that sentiment. If you feel otherwise, I would suggest you post in this thread (or email Ryan directly of course). I assume he will be monitoring this thread as he asked me to send him the link after I post, which I will do.
So the bottom line is that our stuff should be on the way soon, which is great. I thought it was a great promo, and it seems like they just had a higher volume than they expected. I hope that doesn't stop them from running similar promos in the future.
I wrote:
"Hi Ryan, I am the holder of account number xxxxxxxxx.
I participated in the Interpoker promotion to receive a copy of Super System 2, as well as an InterPoker cap back in September. I also filled out the claim form, as per an email request in early October.
That email stated that, due to high volume, the gifts would be delayed until mid November, which I understand. It is now the end of November and I have not seen anything come in the mail, nor have I received a further email update. From reading the poker forums, it appears that everyone is in the same situation.
I would appreciate an update on the status of this promotion. I am appending my address below, although I'm sure you have it on file.
Thank you,
(PygmyHero)"
I received the following response within the hour:
"Hi
I am sorry to say that there has been a further delay; one that unfortunately is out of my hands.
Due to an unfortunate mix of a large number of delayed claims and a slight mix up at the printing press, the shipping has been delayed. However, our distributor will start sending out the prizes during this week, so look for them to arrive during December.
If you feel that it would be appropriate to let this message go onto said message boards, please let me know and I will make sure to post an explanation where you would see necessary.
Bottom line is that the gifts are indeed on their way, and that I as a manager am embarrassed by the time you, our very valued customers, have had to wait. Please appreciate that this was in no way intended when we initiated the campaign, and that the experience gained from this, however unfortunate circumstances, will help greatly in connection with future promotions.
Again, I sincerely apologize for the delay.
Kind regards,
Ryan Hartley
Manager - InterPoker"
I followed up with a short email thanking Ryan for his quick response and offered to post our correspondence here, which he accepted.
I also told Ryan that I can be patient with any delays, as long as I remain informed, and I felt that many here would share that sentiment. If you feel otherwise, I would suggest you post in this thread (or email Ryan directly of course). I assume he will be monitoring this thread as he asked me to send him the link after I post, which I will do.
So the bottom line is that our stuff should be on the way soon, which is great. I thought it was a great promo, and it seems like they just had a higher volume than they expected. I hope that doesn't stop them from running similar promos in the future.