11-01-2005, 10:03 PM
I sent the following email to Skybook customer care yesterday:
Subject: You lost a customer
Congratulations. You've managed in just short two weeks to lose a $1,000+ bankroll customer by changing your half-point policy on the NBA to Fridays only. Since your lines are nothing special as is, there is zero chance I will be joining with you tomorrow as I intended.
After more back and forth, I continued:
Relative to your overall prices, the free half-point is only worth it in the NFL for spreads within a half-point of 10 only compared to low vig shops like Pinnacle. My problem is with your marketing department's underestimation of the importance of the half-point promotion in new customers joining Skybook.
If you choose to change, please let me know as I will join then. Thank you.
10 minutes ago, I received this:
Good news: the decision on our free half point bonus program is now being reviewed. An announcement will be made when a final decision is reached.
Anyway, who knows where this is going. I asked in a reply whether there was a possibility the 1/2-pt program could be repealed later in the year but he hasn't gotten back to me yet.
Edit: His response...I can make no guarantees as it is a promotion afterall, but in the past years it has always applied for the duration of the season. More details once the final terms are announced.
Subject: You lost a customer
Congratulations. You've managed in just short two weeks to lose a $1,000+ bankroll customer by changing your half-point policy on the NBA to Fridays only. Since your lines are nothing special as is, there is zero chance I will be joining with you tomorrow as I intended.
After more back and forth, I continued:
Relative to your overall prices, the free half-point is only worth it in the NFL for spreads within a half-point of 10 only compared to low vig shops like Pinnacle. My problem is with your marketing department's underestimation of the importance of the half-point promotion in new customers joining Skybook.
If you choose to change, please let me know as I will join then. Thank you.
10 minutes ago, I received this:
Good news: the decision on our free half point bonus program is now being reviewed. An announcement will be made when a final decision is reached.
Anyway, who knows where this is going. I asked in a reply whether there was a possibility the 1/2-pt program could be repealed later in the year but he hasn't gotten back to me yet.
Edit: His response...I can make no guarantees as it is a promotion afterall, but in the past years it has always applied for the duration of the season. More details once the final terms are announced.