Pappy
05-05-2003, 04:03 PM
This afternoon I'm playing in a Lucky Dollars tourney for the PPM. I'm at table # 1 and just after our second hand our table freezes. The rest of the tourney is still playing. I call floor and explain what has happened, they reply that they will look into it. 10 to 15 minutes later the rest of the tourney is paused. I ask the floor about what is going on and they say that they are having tech. problems, please give them some time. Floor comes back and says the tourney has been cancelled, our accounts will be credited with a refund. (nobody eliminated yet!) As this is getting explained to me, I'm dealt a hand. My table has started up again. /forums/images/icons/confused.gif I tell the floor that the game has started again and ask why she said it was cancelled. I don't get an answer. I'm guessing she really didn't know what was happening, but she said keep playing everything seems to be back to normal. I ask about the other tables getting an advantage because now they have played many more hands than at my table. Again she has no response. Ok, no big deal. Maybe it saved me losing a few hands.
Guess what happens next?
Yes, table 1 freezes again! Rest of tourney is still being played. I'm still connected with the floor trying to get an explanation of how she can be misinformed like this. I ask to speak to the manager on duty. She connects me with Matt David. I ask him to explain what is happening. Now 45 minutes has gone by we are losing a significant amount of hands, we are at a disadvantage. He asks for a few minutes to look into it. He comes back and says we apologize but we are having technical difficulties. All of a sudden a message comes on the screen saying the tourney is cancelled, we will be given back our entry fee (20 to 30 people are now eliminated) The manager keeps trying to apologize and says it was dealt with in a fair matter. I disagree. I feel that Party cancelled the tourney because our table was freezing up. It would have been feasible for them to continue with the tourney and compensate our table instead they try to scam us by cancelling the tourney and not have to compensate anyone. Don't forget 20 to 30 people already eliminated, do these people get a refund as well? Or is Party going to try and pocket that part of the prize pool and hope no one notices. I then get disconnected.
I log back on to Party and connect to new floor person, I ask to speak with Matt David. Floor says sure one moment please. Two minutes. later same floor comes back and says Matt will call me within half an hour! Its been 45 minutes and I'm still waiting for the call.....
Sorry if this is confusing, but I think my point has been made. They just don't care about us...........
Guess what happens next?
Yes, table 1 freezes again! Rest of tourney is still being played. I'm still connected with the floor trying to get an explanation of how she can be misinformed like this. I ask to speak to the manager on duty. She connects me with Matt David. I ask him to explain what is happening. Now 45 minutes has gone by we are losing a significant amount of hands, we are at a disadvantage. He asks for a few minutes to look into it. He comes back and says we apologize but we are having technical difficulties. All of a sudden a message comes on the screen saying the tourney is cancelled, we will be given back our entry fee (20 to 30 people are now eliminated) The manager keeps trying to apologize and says it was dealt with in a fair matter. I disagree. I feel that Party cancelled the tourney because our table was freezing up. It would have been feasible for them to continue with the tourney and compensate our table instead they try to scam us by cancelling the tourney and not have to compensate anyone. Don't forget 20 to 30 people already eliminated, do these people get a refund as well? Or is Party going to try and pocket that part of the prize pool and hope no one notices. I then get disconnected.
I log back on to Party and connect to new floor person, I ask to speak with Matt David. Floor says sure one moment please. Two minutes. later same floor comes back and says Matt will call me within half an hour! Its been 45 minutes and I'm still waiting for the call.....
Sorry if this is confusing, but I think my point has been made. They just don't care about us...........