I sent this comment to Harrah's Casino...

After receiving your Comp. for a stay at the new Hotel in East Chicago, IN, I read the small print. You only give us $1 for each hour of poker playing time. Why not put tell us up front we are using our meager comps to pay for the room. Putting it in such small letters is very close to cheating. You lost some prestige with that little trick.


Also, the despicable practice of raising the limit on the Carribean Stud game, when the jackpot is very high. You have no economic interest in the jackpot. It is built on the backs of $5 dollar players. Then when the jackpot gets way up there, you effectively cut out the $5 player, who helped build it in the first place. He can't afford $15, $25 per bet. I know you are in business to make money, and can even understand raising betting amounts during high volume times. But once the jack pot gets really big, there never is a time for the $5 player to recoup his losses. Your lucky most of them are sick gamblers and don't see you people for what you really are. Taking from the poor, then let the rich win the jackpot. You should be...

SPM,


It's a casino - what do you expect? Stay away from the Carribean Stud game, it's for the house only. Go back to your hold'em wars and start complaining about Ray's fish cracken you aces.


Good Luck


Mark

good post. casinos need to know how their customers feel. letting them know does little but makes you feel better. casinos that have semi monopolies have always done things to piss off everyone for tiny gains for their self interest. when the cards turn they suffer. when bill harrarh was alive and owned the casinos this stuff never happened.

Ray,


This treatment of customers is typical of the casino industry today. They are more interested in maximizing their bottom line than anything else. I have noticed for the past five years the big change in the industry. For example, look at the casinos in Las Vegas. When I started going to Vegas, well over ten years ago, you could get inexpensive rooms and food. That is not the case anymore. Just check out the room rates at the Bellagio, Mirage, Treasure Island, and even Harrah's. Since, Harrah's took over the Holiday Inn casino in Vegas the room rates and buffets have doubled.


Well, I don't feel sorry for them when they are not making big money anymore. Las Vegas can stick it -- you know where. I'll go to places that offer the best customer service and lowest prices, and it's not Vegas anymore.


Mark

I applaud SPM for writing this letter.


WHile some may argue that casinos have been treating their customer progressively worse, I would certainly say of the casinos I have visited in the last 2 years (this includes, foxwoods, mohegan sun, taj mahal, tropicana (in ac) , soaring eagle,

harrhas (in east chicago), and hollywood (in aurora)), harrahs seems to be most ruthless in its persuit of the all mighty dollar. ANd in my opinion most unkind of the above.