Problem with GamingClub bonus

[MATT111]

The GamingClub offered me a reload bonus of 50$ for 350 raked hands via email which I cleared. After a couple of days passed and nothing was credited to my account I contacted their support concerning this matter.
At first I did not get an answer at all. I sent it again and they wrote:
We have checked your poker account and can see that your account is older that 30 days, which means that you do not qualify for our sign on bonus offer.

I answered that it was the reload bonus I referred to and they answered:
We do apologize for the confusion.
Please note that you have qualified for the reload promotion as you have made a purchase of $100.


I answered that I already cleared 350 hands and am still waiting for my money. I did not get a reply to this.

Did anybody experience similar issues with this site?

What limits were you playing?

[Sniper]

Call them on the phone, you will get an immediate response!

[Gaming Club]

Matt111, if you still haven't received your bonus, please won't you PM us with your alias so that we can sort it out for you.

[teddyFBI]

[ QUOTE ]
Matt111, if you still haven't received your bonus, please won't you PM us with your alias so that we can sort it out for you.

[/ QUOTE ]

Sorry to hijack the thread, but i couldn't find any info on the $300 initial deposit bonus TGC used to offer...is it still available??

[Gaming Club]

The $300 bonus is no longer available, it's been replaced by a Deposit $50, Get $50 offer.

Matt111, did everything get sorted out with your bonus?

[MATT111]

I tried to send you a PM several times but it seems not to work. Are you able to cantact me via PM?

[Gaming Club]

Check your PM box, we sent you two responses. Hope you're getting them.

[Adde]

Heya GamingClub,

I got this email from you an hour ago, and I guess a lot of others got it too, so I'll ask you here instead of in private.

What's the deal with sending signup offers ("Deposit $50 and get $50 free bonus cash with our sign-up special.") to existing players ("We see that you have a Real Account at The Gaming Club Online Poker Room but you haven't played for some time."), that can easily be mistaken as being a reload bonus, since you address me as an existing player?

Adde


[ QUOTE ]
It's good to be missed...But not to miss out.


Hi there Andreas

We see that you have a Real Account at The Gaming Club
Online Poker Room but you haven't played for some time.

Since you've been gone...

There's been plenty of new poker action and promotions
happening at The Gaming Club Online Poker Room:

* Deposit $50 and get $50 free bonus cash with our
sign-up special.
* Private tables - reserve a table exclusively for you
and your friends.
* Satellite tournaments - play for a seat in our
$100,000 guaranteed tournament.
* Ladies league - play like a lady or catfight it out
at Thursday Ladies Poker Night.
* On the Felt - tune into all the poker action with our
online radio station.
* WPT Promotion - win a $17,000 ticket to play at the
WPT in Vegas!
* Plus loads of other promotions offering fantastic
prizes


Get back in the action

Don't miss out on anything else! Start playing today and
rake in the winnings with the best online poker action
at The Gaming Club Online Poker Room.

If you no longer have our software on your computer
click here to download the software
www.gamingclubpokerroom.com/downloadmailer (http://www.gamingclubpokerroom.com/downloadmailer)
..and if you've forgotten your account number and
password don't hesitate to contact our 24/7 support team.

See you at the tables,

Nick
Customer relations

[/ QUOTE ]

[MATT111]

Just to let everybody know that I now received my money.

[Eder]

I got this as well...tried to fund my account...got some crap error about another associated site??? I gave up...

[hemstock]

Gamingclub is refusing to pay me for a week now.

Cool you got your money /images/graemlins/cool.gif
Tess

[chiachu]

i did the up to $300 bonus at gaming club.

the bonuses (in $20 increments) were never deposited to my account automatically like they said they would be.
That being said, a quick email to support and they deposited the bonus.
But it was kinda annoying to have to email them whenever i wanted to get the bonus /images/graemlins/frown.gif

[Gaming Club]

Thanks Adde, seems to have been a copy writing mixup. We'll inform the marketing dept. as that could prove confusing. Sorry for the mixup.

Eder
[ QUOTE ]

I got this as well...tried to fund my account...got some crap error about another associated site??? I gave up...


[/ QUOTE ]
Were you just trying to make a deposit or were you actually trying to register an account with us? Please let us know so that we can help you out.