Royal Vegas Poker

Hi there everyone,

My name is Tania and I'm the poker forum representative for Royal Vegas Poker. I'll be dropping by from time to time to assist with any queries, concerns or suggestions that you have for Royal Vegas Poker.

Thanks to Jason for allowing me to offer assistance and post here.

Hope to hear from you all soon.

Kind regards,
Tania
Royal Vegas Poker

[KKbluff]

Hi Tania,

You might as well list what kind of bonuses you offer for your poker site (and your casino if thats allowed).

I have never played on Royal Vegas (but for some reason i have it downloaded on my computer /images/graemlins/confused.gif )

Summary: Tell us the good bonuses you offer.

thanks!

Hi KKbluff,

The sign on bonus that our poker room offers at present is:

$10 free, with a 40% bonus up to $40.

Then we have the $40,000 Poker Points Challenge, where the top 1,500 players share in $40,000 just by playing at Royal Vegas Poker. Get extra points for play on Sundays and for raking milestone hands. For more information, please visit this web page (http://www.royalvegaspoker.com/PromotionsPopUp20Kchampionship.asp?btag=ad_111212)

The Poker League also gives you points for playing; the top 100 players receive a % of their rake back. More information can be found by visiting this page (http://www.royalvegaspoker.com/PromotionsPopUpPokerLeague.asp?btag=ad_111212)

Every Wednesday night is Expert Series night, where you can take a bite out of experts such as Lou Krieger or Alan Schoonmaker. For more info, please visit this page. (http://www.royalvegaspoker.com/PromotionsPopUpExperts.asp?btag=ad_111212)

Then there are our daily freerolls. Here is a list:
<ul type="square"> 1am: Play in the $1 000 daily freeroll tournament. 4.45am: Play in the $1 000 daily freeroll tournament. 8am: Play in the $200 daily freeroll tournament. 8.30pm: Play in the $1 000 daily freeroll tournament. [/list]
For more information on these, please visit this page. (http://www.royalvegaspoker.com/PromotionsPopUpDailyGuarantee.asp?btag=ad_111212)

If you have any questions regarding these, please feel free to contact me.

Kind regards,
Tania
Royal Vegas Poker

[Clownfish]

Warning to others, this site has AWFUL customer service. They changed their bonus terms last year and despite being told in numerous emails that I was still eligible under original terms, they could not get my cashout correct. First they sent it without the bonus, then said there was a misunderstanding and it would be taken care of. Then, I received an email stating that I wasn't eligible to cashout the bonus money, then finally they sent me a check for part of the bonus money.

I almost forgot this one too, they had a big freeroll tourney which I signed up for. They sent me a confirmation email stating that I was signed up for a day and time but then said sunday. I didn't pay attention but, the date and time was for saturday. So after missing the scheduled time (thinking it was sunday), I asked if they would just allow me to play monday and they refused even though it was their mistake in the email.

My advice is stay away from this site. Customer service people were nice but seemed to have no power to change anything that was screwed up. That coupled with the fact that they couldn't figure out how to send me the correct cash and gave such a hard time about it.

[KKbluff]

[ QUOTE ]
Warning to others, this site has AWFUL customer service. They changed their bonus terms last year and despite being told in numerous emails that I was still eligible under original terms, they could not get my cashout correct. First they sent it without the bonus, then said there was a misunderstanding and it would be taken care of. Then, I received an email stating that I wasn't eligible to cashout the bonus money, then finally they sent me a check for part of the bonus money.

I almost forgot this one too, they had a big freeroll tourney which I signed up for. They sent me a confirmation email stating that I was signed up for a day and time but then said sunday. I didn't pay attention but, the date and time was for saturday. So after missing the scheduled time (thinking it was sunday), I asked if they would just allow me to play monday and they refused even though it was their mistake in the email.

My advice is stay away from this site. Customer service people were nice but seemed to have no power to change anything that was screwed up. That coupled with the fact that they couldn't figure out how to send me the correct cash and gave such a hard time about it.

[/ QUOTE ]

Reminds me of my experience with Full Tilt...

[three1ne]

Im still waiting for 2 emails back from RVP. That was over 1 year ago.

I signed up and spent the $10. A bit of fun for nothing I guess.

[edfurlong]

Looks like you would have been better off staying at home Tania.

[Walker]

Royal Vegas sucks the big ones.

[ChipFish]

Royal Vegas Poker is by far THE WORST site out there.

They promised me that a manager would phone me when they cancelled a tournament with only 15 people left...
And simply refunded EVERYONE!!!????
I phoned them nonstop for a week and each time they promised to have someone phone me...
It's now been 2 years since Royal Vegas has seen any of my rake. (And still no phone call /images/graemlins/mad.gif)

Hi there everyone,

If you send me your Royal Vegas Poker aliases or account numbers, I will try my best to sort these issues out for you. I am disappointed that you have had such bad experiences at Royal Vegas Poker and hope to alleviate some of the concerns.

I welcome feedback and thank you all for the complaints and criticims.

I hope to hear from you all soon.

Regards,
Tania