08-06-2005, 03:29 AM
I never thought I could get anymore disappointed in Pokerroom and customer service. Now, with the Grand 3 tomorrow I find myself with a blocked account. And, no way to unblock until monday - When the office that handles that returns. While a G3 ticket sits expiring in my blocked account.
Understandable if it would've happened the day before or day of, but after an email saying my account was blocked, I responded with the requested information (a few times) and then didn't hear anymore. A few calls to customer service representatives resulted in "call back tomorrow, and then call back in 12 hours". Last call revealed nothing could be done until monday.
Unreal.
I really didn't think the customer service could get worse than it was during the period of disconnects. I was wrong.
Understandable if it would've happened the day before or day of, but after an email saying my account was blocked, I responded with the requested information (a few times) and then didn't hear anymore. A few calls to customer service representatives resulted in "call back tomorrow, and then call back in 12 hours". Last call revealed nothing could be done until monday.
Unreal.
I really didn't think the customer service could get worse than it was during the period of disconnects. I was wrong.