Correspondance with Party Poker

[CanadianAmy]

Trying to get a decent response from Party Poker on Poker Tracker and Gametime+:

(Notice that I didn't even ask about Poker-Spy, so they must have notes on me and the software that I am running.)

If / When I get a response I will post it.


-----------------


Do you understand that the statement you sent me makes NO sense?

MS Windows is a third Party Program!

I acknowledge that you have the right to change your opinion on any single piece of software at any time, so I am not looking to hold you to anything.

Please answer each of the following questions:

1. Am I allowed to use Poker Tracker and Gametime+, or not?

2. If I am not does that mean you are going to be aggressively pursuing and banning all players using this software?

3. If Poker Tracker is not to be used while playing at Party Poker, can I use it offline to review my hands?

4. Are you ACTIVELY (as in TODAY, not MAY at some point in the future) banning accounts for using Poker Tracker?

5. Are you ACTIVELY (as in TODAY, not MAY at some point in the future) banning accounts for using Gametime+?


I am trying to be cooperative here, and remain playing at Party Poker, however, unless you can provide definitive statements on some VERY VERY popular software, why would I risk playing at Party, when other sites have come out and provided clear direction on this software.

Thank you,

XXXXX

P.S. - If you send me a form letter I will take it as a personal request that I stop playing at Party Poker.

----- Original Message -----


> Dear XXXXX,
>
> Thank you for contacting us.
>
> With reference to the email sent by you, I request to stop using
> any third party software in conjunction with partypoker.com. By
> doing so you will be avoiding unnecessary complications that may
> arise in future on account of using such softwares.
>
> Contact us anytime, we are available around the clock to assist
> you with your account related questions and suggestions.
>
> Sincerely,
>
> Karthik
> Investigations Team
> alerts@partypoker.com
>
> --Original Message--
> >
> Thank you for the response.
>
> Once all of the excitement about third party apps started, I
> stopped using Poker-Spy on the Party Network. Is it sufficient
> that I don't run this software while playing at Party, or must I
> remove it from my computer? Also, you indicate that you "may"
> require me to stop using this. Therefore, can I continue to use
> this until you tell me to stop, or should I consider this notice
> that if I use this software my account WILL be closed and my money
> confiscated.
> Also, am I to interpret that I can continue to use Poker Traker,
> and Gametime+ for now, but you reserve the right to ban this
> software in the future?
>
> Please clarify, I don't want to violate the terms and conditions.
>
> Thank you,
>
> XXXXX
>
> ----- Original Message -----
> ]
>
> > Dear XXXXX,
> >
> > Thank you for contacting us with your concern.
> >
> > PartyPoker.com strictly prohibits usage of programs that:
> >
> > 1. Automate playing of the hand in any way
> > 2. Participate in collusion or any other cheating methods
> > 3. Use any information which may provide you with an unfair
> > advantage through cheating
> >
> >
> > We detect and block programs that fall in any of the above
> > categories. Usage of such programs may result in poker account
> > closure and funds forfeiture as per our Terms and Conditions.
> >
> > Regarding your query on, we have no plans to take action against
> > users of any third party software at this time. We cannot,
> > however, be prevented from safeguarding the integrity of the
> > system and so we may require that you stop using *www.poker-
> > spy.com* or cease any other activity which, in the
> circumstances,
> > is deemed to be cheating at any time.
> >
> > In regards to *pokertracker*, please note that our teams of game
> > experts, in consultation with the Technical team are constantly
> > evaluating software, in order to determine the suitability of
> such
> > third party programs and their compatibility with our Poker
> Client
> > software and Terms and Conditions. At present, we have no
> > immediate plans to block this software, but the situation is
> under
> > constant review.
> >
> > Contact us anytime, we are available around the clock to assist
> > you with your account related questions and suggestions.
> >
> >
> > Sincerely,
> >
> > Ravi
> > Investigations Team
> > alerts@partypoker.com
> >
> >
> >
> > --Original Message--
> > ]
> >
> > Hello,
> >
> > Could you please clarify your company's position on certain
> > software that I am using. I do not want to be in non-compliance
> > with your company's policies, and therfore want to ensure that I
> > am acting in accordance with the terms and conditions.
> >
> > Poker Tracker
> > Gametime+ (Poker Tracker Add on)
> >
> > I am certain that you or someone that deals with third party
> > software has a full understanding as to what this software does.
> >
> > I understand that any reply is not to be considered absolute,
> and
> > the apppropriateness of this software may change anytime at your
> > company's discretion.
> >
> > Also, please provide me with an answer that either a) I can
> > continue to use them, or b) everyone using them is going to be
> > receiving notice that these are also not allowed.
> >
> > It seems right now there is a lot of ambiguity as to what is and
> > is not allowed (obviously Poker Edge is being targeted).
> >
> > Lastly, if Poker Tracker is not being allowed to run while
> playing
> > poker, can it be on my computer for 'off-line' analysis of my play.
> >
> > Thank you,
> >
> > XXXXXX

[HRFats]

Is this one of those emails that reads from bottom to top? If so I suggest you edit it to read top to bottom. As it stands it is hard to follow.

[CanadianAmy]

Got a response from Party Poker, it sounds they are recommending that you do not use these software, but they are not banning accounts as of now for using them. I assume that if they change their stance then they will send out warnings that these programs are no longer acceptable.

What I really like is this: "3) You can surely use it offline, but not in conjunction with PartyPoker or any online poker gaming site."

Since when is Party the industry representative?


Dear XXXXX,

Thank you for contacting us.

As per your request please find below the answers or suggestions for your queries:

1) It is suggested that you do not use Poker Tracker/ GameTime+; presently our technical team is working on it. We would definitely update you if you could use it in future. But for now I suggest you not to use it as a precautionary act.

2) As informed in the above message, it purely depends upon our Management/ Technical team, hence forth request you not to use it for now.

3) You can surely use it offline, but not in conjunction with PartyPoker or any online poker gaming site.

4) We would surely intimate our players with our updates regarding the same. But presently (Actively) we are not closing any accounts using Poker Tracker.

5) We would surely intimate our players with our updates regarding the same. But presently (Actively) we are not closing any accounts using Gametime+

We appreciate your positive thinking towards our site, please be informed that our technical team is working on all the third party softwares. We would surely intimidate our players regarding the updates.

If you need any more information please feel free to contact us anytime, we are available around the clock to assist you with your account related questions and suggestions.


Sincerely,

Ravi
Investigations Team
alerts@partypoker.com

[Synergistic Explosions]

[ QUOTE ]
4) We would surely intimate our players with our updates regarding the same. But presently (Actively) we are not closing any accounts using Poker Tracker.

5) We would surely intimate our players with our updates regarding the same. But presently (Actively) we are not closing any accounts using Gametime+

We appreciate your positive thinking towards our site, please be informed that our technical team is working on all the third party softwares. We would surely intimidate our players regarding the updates.

[/ QUOTE ]

They are going to "intimate" you THEN "intimidate" you about this manner. Cool.

[Kirg]

[ QUOTE ]
We would surely intimidate our players regarding the updates.

[/ QUOTE ]

in·tim·i·date
1. To make timid; fill with fear.
2. To coerce or inhibit by or as if by threats.


Yeah, sounds about right.

[Synergistic Explosions]

It's classic IMO.

[Exsubmariner]

They must be speaking Dikshit.....
Perhaps someone needs to develop and online translator. That would be realllllly fun.
X

[M Tal]

wow, they actually said what they meant for once,

even if its not what they meant to say.

[AnilK]

This is another example of the Party Poker right hand not knowing what the left hand is doing.

I use Poker Tracker and Poker-Spy. I specifically asked Party Poker about these two pieces of software and received the standard answer they may ask to “cease activity at any time”.

It seems Party Poker' strategy at the moment is to spread FUD by sending out conflicting and ambiguous emails to the community.