Timer
03-12-2005, 08:19 AM
This is long so bear with me.
I've been sitting back reading all of the posts and exchanging e-mails with Casino Classic and Captain Cooks online casinos.
I've been overly polite and congenial. I do not think getting upset or using profanity will help my cause. I've been very patient, because I think that is all you can do at this point--but--I fear the worst.
Just from experience this smells like insolvency to me. Stall, delay, accept new customers, keep stalling old customers--promise to pay--just do this--let us know if we can be of further assistance, etc. etc.
It doesn't look good and I just might have to eat my £450 investment. £300 of that is mine and £150 is profit. At this point I would be willing to walk away with my investment, which they said they would be willing to refund, but there is a problem with that as well.
I'm going to show some back and forth e-mails and the posts I saw over at Casinomeister.com and then you can be the judge. I know I'm not alone in this fiasco, and we're all in the same boat so I'm hoping I'm wrong and everything will work out all right.
First of all everyone has seen the following e-mail.
Dear xxxxx,
We have been the subject potentially of a large group of abusers who have
taken unfair advantage of our promotions. This has been done at the
expense of our loyal players, such as yourself, who deposit and receive
promotions on a regular basis.
We must now undertake an immediate and complete audit of all player
accounts, and as a consequence, your funds have been temporarily placed on
hold as we undertake this audit. You may elect for an immediate refund of
deposit(s) made to claim signup bonuses up to the amount of your player
current account balance or withdrawal, however, in doing so you will
forfeit any amounts in your accounts/withdrawals above and beyond your
deposit(s). If you wish to elect for this option of deposit refund please
respond to this email with "BJ play return deposit" in the subject line
and we will attend to your query immediately.
If you have not played BJ with your signup bonus or signup bonus
qualifying deposit, we can give express attention to your query and we
will be able to process your withdrawal quickly. If this is the case
please respond to this email with 'No BJ Play" in the subject line, and we
will attend to your query immediately.
Our audit and reconciliation will be complete within 7 days of receiving
this email. We will advise you at the end of this audit of our findings
and decisions.
It is important to us you understand we are not inferring you are part of
this abusive group, however we must audit every player to prove the
innocent as well as identify the abusers.
Kind regards,
Fraud and Security Department
Casino Classic
So I replied with the following e-mail:
Subject: BJ Play Return Deposit
I would like to get my deposit returned at Casino Classic. I deposited £200.
Thank you.
Their reply:
Hi there xxxxx,
Thanks for th email.
Could you please send the email address registered with NETeller please my friend ?
Thanks.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Carol Turner
Host
Casino Classic
I sent them an e-mail with my e-mail address--nothing else.
Their reply:
Hi there xxxxx
This email is to confirm that your current default withdrawal method is
NETeller.
We will be using your email address to process your withdrawal to your
NETeller account, so if you haven't already done so, please advise us if
your email address registered with your NETeller account is different to
the email address you have registered with us.
From the date of your withdrawal, and providing we have all the necessary
information on file, you should receive your winnings in two to five
working days.
Don’t forget you have 24 hours from the time of your withdrawal to reverse
any amounts you like back to your playing account. Many of our players
find this option better than making further deposits and potentially
incurring fees and charges.
To reverse any amount of your withdrawal, simply visit the ‘Bank’ located
in the Casino and click on the ‘Reverse Cash In’ Tab.
Your withdrawal will be processed in the 24 hours (48 hours over weekends)
after your withdrawal has cleared the pending period. If you would like to
reverse any of your winnings during this time, please contact our friendly
support hosts at mailto:support@casinoclassic.com
We can send up to $4,000 per week (or the equivalent in Pounds Sterling,
Euros or Canadian Dollars). Any amount exceeding this will be sent the
following week(s) and any withdrawal balances under $75.00, GBP75.00,
EUR75.00, CAD75.00 (depending on the currency of your account) will be
automatically reversed into your playing account.
In the event that we unable to process your winnings within 2 weeks we
will kindly return your withdrawal to your casino account for your further
enjoyment. Please remember that you are always free to re-withdraw these
winnings at a later date and as soon as you provide us with the necessary
information our accounts team will ensure that your winnings are sent to
you.
If, at any time, you wish to change your Preferred Withdrawal Method,
simply visit http://www.casinoclassic.com/banking.asp and follow the
instructions.
Yours from The Strip,
Lenny
Accounts Manager
www.casinoclassic.com (http://www.casinoclassic.com)
That reply was a little confusing so I replied:
Hi. Thank you. Does this mean you have already processed my withdrawal, or do I need to go into the casino to make the withdrawal? I am currently locked out of the casino, so if you could make the withdrawal for me it would be much appreciated.
Thanks.
Their reply:
Hello xxxxx,
Thankyou for your email.
You need to enter the Casino and make the withdrawal yourself.
To make a withdrawal at Casino Classic simply follow the steps below:
1) Log in to your Deposit Account
2) Click on the "Bank" button
3) Click on "Withdrawal" at the top of the banking area
4) Enter in the amount you wish to withdraw, for example, if you wish to withdraw 100 credits you can either enter in 100 or 100.00
5) Click on "Withdrawal"
6) You will then receive a notification that your withdrawal has been accepted.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Lucas Adkins
Host
Casino Classic
My reply:
I'm locked out of the casino. You said to send you an e-mail with the subject "BJ play return deposit." I did that. You then said to make a withdrawal. I can't enter the casino to make the withdrawal. Your assistance is appreciated.
Their reply:
You guessed it. They resent the first e-mail about how they have been taken advantage of.
My reply:
Hi. This is the third time you have sent me this and the third time I have replied. I did as you asked and put "BJ Play Return Deposit" in the subject. Why do you keep sending me back the same response?
Do you even have the funds available to pay back my deposit? Are you going out of business? Please help me to understand what is happening.
Their reply:
Hello xxxxx,
Thankyou for your email.
I have frowarded your email to accounts. They will contact you soon and refund the deposit as soon as they get the email.
Unfortunately, the Accounts Crew are on away for the weekend. They will be back and will answer your e-mail within the next 48 hours.
I apologise for the inconvenience, and thank you so much for your patience, xxxxx.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Lucas Adkins
Host
Casino Classic
In my opinion this is the classic stall. They always have a reason, or they just start the endless loop over and over. This is what con men do. This is how scammers and hustlers operate.
Hopefully I'm wrong, and I still have hope. Maybe they want everyone to capitulate and just take back their deposits. Maybe they are hoping to gather some new accounts to pay old ones. A typical ponzi scheme. Maybe what they say is true, but it just doesn't feel that way.
Here are the posts on the forum at Casinomeisters. They're informative:
It starts off with the original e-mail Captain Cooks sent to every one. It's the same one at the beginning of this post. Here are the replies under 'Online Casino Complaints" in the forum section:
Captain Cooks Group in Trouble?
They seem to be suggesting that playing BJ and meeting their already harsh terms and conditions can be considered 'abuse'. More seriously they seem to be trying to blackmail players into forfeiting winnings. I'd also be curious as to whether they'll refund players who lost their deposits using exactly the same pattern of play?
This goes together with recent e-mails sent to players mentioning problems with payment and asking for patience, making this latest e-mail look like a desperate attempt to solve a cash-flow problem.
Perhaps Willy (their representative on here) might like to comment, but at the moment it doesn't look good, so be very careful with this group. I've got a feeling they might be making Casinomeister very busy in the near future!
Samurai
Join Date: Nov 2004
Location: Tokyo, Zipang
Posts: 114
Wow. I thought Casino Classic was just recently opened, isn't it? How lucky I was not having joined.
#3
Old Yesterday, 03:07 PM
Gnome Leader
Join Date: Jun 2004
Location: North America
Posts: 260
Wow, and this after locking a bunch of people's accounts, taking away the bonus and profits, and sending back their deposits. What a weird turn of a events at what was one of the better groups.........
#4
Old Yesterday, 06:08 PM
Join Date: Aug 2004
Location: Midwest USA
Posts: 49
Captain Cooks
Strange given that they utilize a bonus account, and money needs to clear the bonus account via WR and then your real account needs to clear the money via WR.
If someone can find a way to abuse this system, they deserve to get the money.
I think this group abuses the term "bonus"
Buck
#5
Old Yesterday, 07:33 PM
Join Date: Feb 2005
Location: Sheffield
Posts: 7
As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.
This is just a thought and not a direct refereral
#6
Old Yesterday, 11:03 PM
Join Date: Nov 2004
Location: PA
Posts: 140
Quote:
Originally Posted by Haviton
As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.
This is just a thought and not a direct refereral
i actually think you're spot-on for this one, integrity casinos have not been living up to its namesake in my recent dealings with them. this is from someone with vip status and have lost over 2k in deposits with ccc
#7
Old Yesterday, 11:38 PM
Join Date: Jun 2004
Location: North America
Posts: 260
Definitely some very odd, very drastic measures being taken for a casino that had a good, not great, reputation. This can not be a good sign of things to come for them.
#8
Old Today, 12:28 AM
Join Date: Jan 2002
Location: England
Posts: 771
LOL, the good 'ole "audit" - always good for laugh.
Not often you see a mass-audit from Microgaming - I think Goodfellas was the most recent one, or possibly Gaming Club. In the former case the casino folded, and in the latter the casino eventually and red-facedly paid up, with all aggrieved parties paid.
__________________
#9
Old Today, 02:18 AM
Join Date: Feb 2005
Location: boro, uk
Posts: 25
this group is most certainly in trouble, recently they sent out an email, in which they admitted to having finacial troubles and would be unable to pay by neteller due to a cash flow problem, if you havn't done so yet,it maybe time to say goodbye to your money.
End of Casinomeister posts.
So that's about it. I'm going to hang in there, but I'm starting to get a little bit queasy. But what else is there to do?
I've been sitting back reading all of the posts and exchanging e-mails with Casino Classic and Captain Cooks online casinos.
I've been overly polite and congenial. I do not think getting upset or using profanity will help my cause. I've been very patient, because I think that is all you can do at this point--but--I fear the worst.
Just from experience this smells like insolvency to me. Stall, delay, accept new customers, keep stalling old customers--promise to pay--just do this--let us know if we can be of further assistance, etc. etc.
It doesn't look good and I just might have to eat my £450 investment. £300 of that is mine and £150 is profit. At this point I would be willing to walk away with my investment, which they said they would be willing to refund, but there is a problem with that as well.
I'm going to show some back and forth e-mails and the posts I saw over at Casinomeister.com and then you can be the judge. I know I'm not alone in this fiasco, and we're all in the same boat so I'm hoping I'm wrong and everything will work out all right.
First of all everyone has seen the following e-mail.
Dear xxxxx,
We have been the subject potentially of a large group of abusers who have
taken unfair advantage of our promotions. This has been done at the
expense of our loyal players, such as yourself, who deposit and receive
promotions on a regular basis.
We must now undertake an immediate and complete audit of all player
accounts, and as a consequence, your funds have been temporarily placed on
hold as we undertake this audit. You may elect for an immediate refund of
deposit(s) made to claim signup bonuses up to the amount of your player
current account balance or withdrawal, however, in doing so you will
forfeit any amounts in your accounts/withdrawals above and beyond your
deposit(s). If you wish to elect for this option of deposit refund please
respond to this email with "BJ play return deposit" in the subject line
and we will attend to your query immediately.
If you have not played BJ with your signup bonus or signup bonus
qualifying deposit, we can give express attention to your query and we
will be able to process your withdrawal quickly. If this is the case
please respond to this email with 'No BJ Play" in the subject line, and we
will attend to your query immediately.
Our audit and reconciliation will be complete within 7 days of receiving
this email. We will advise you at the end of this audit of our findings
and decisions.
It is important to us you understand we are not inferring you are part of
this abusive group, however we must audit every player to prove the
innocent as well as identify the abusers.
Kind regards,
Fraud and Security Department
Casino Classic
So I replied with the following e-mail:
Subject: BJ Play Return Deposit
I would like to get my deposit returned at Casino Classic. I deposited £200.
Thank you.
Their reply:
Hi there xxxxx,
Thanks for th email.
Could you please send the email address registered with NETeller please my friend ?
Thanks.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Carol Turner
Host
Casino Classic
I sent them an e-mail with my e-mail address--nothing else.
Their reply:
Hi there xxxxx
This email is to confirm that your current default withdrawal method is
NETeller.
We will be using your email address to process your withdrawal to your
NETeller account, so if you haven't already done so, please advise us if
your email address registered with your NETeller account is different to
the email address you have registered with us.
From the date of your withdrawal, and providing we have all the necessary
information on file, you should receive your winnings in two to five
working days.
Don’t forget you have 24 hours from the time of your withdrawal to reverse
any amounts you like back to your playing account. Many of our players
find this option better than making further deposits and potentially
incurring fees and charges.
To reverse any amount of your withdrawal, simply visit the ‘Bank’ located
in the Casino and click on the ‘Reverse Cash In’ Tab.
Your withdrawal will be processed in the 24 hours (48 hours over weekends)
after your withdrawal has cleared the pending period. If you would like to
reverse any of your winnings during this time, please contact our friendly
support hosts at mailto:support@casinoclassic.com
We can send up to $4,000 per week (or the equivalent in Pounds Sterling,
Euros or Canadian Dollars). Any amount exceeding this will be sent the
following week(s) and any withdrawal balances under $75.00, GBP75.00,
EUR75.00, CAD75.00 (depending on the currency of your account) will be
automatically reversed into your playing account.
In the event that we unable to process your winnings within 2 weeks we
will kindly return your withdrawal to your casino account for your further
enjoyment. Please remember that you are always free to re-withdraw these
winnings at a later date and as soon as you provide us with the necessary
information our accounts team will ensure that your winnings are sent to
you.
If, at any time, you wish to change your Preferred Withdrawal Method,
simply visit http://www.casinoclassic.com/banking.asp and follow the
instructions.
Yours from The Strip,
Lenny
Accounts Manager
www.casinoclassic.com (http://www.casinoclassic.com)
That reply was a little confusing so I replied:
Hi. Thank you. Does this mean you have already processed my withdrawal, or do I need to go into the casino to make the withdrawal? I am currently locked out of the casino, so if you could make the withdrawal for me it would be much appreciated.
Thanks.
Their reply:
Hello xxxxx,
Thankyou for your email.
You need to enter the Casino and make the withdrawal yourself.
To make a withdrawal at Casino Classic simply follow the steps below:
1) Log in to your Deposit Account
2) Click on the "Bank" button
3) Click on "Withdrawal" at the top of the banking area
4) Enter in the amount you wish to withdraw, for example, if you wish to withdraw 100 credits you can either enter in 100 or 100.00
5) Click on "Withdrawal"
6) You will then receive a notification that your withdrawal has been accepted.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Lucas Adkins
Host
Casino Classic
My reply:
I'm locked out of the casino. You said to send you an e-mail with the subject "BJ play return deposit." I did that. You then said to make a withdrawal. I can't enter the casino to make the withdrawal. Your assistance is appreciated.
Their reply:
You guessed it. They resent the first e-mail about how they have been taken advantage of.
My reply:
Hi. This is the third time you have sent me this and the third time I have replied. I did as you asked and put "BJ Play Return Deposit" in the subject. Why do you keep sending me back the same response?
Do you even have the funds available to pay back my deposit? Are you going out of business? Please help me to understand what is happening.
Their reply:
Hello xxxxx,
Thankyou for your email.
I have frowarded your email to accounts. They will contact you soon and refund the deposit as soon as they get the email.
Unfortunately, the Accounts Crew are on away for the weekend. They will be back and will answer your e-mail within the next 48 hours.
I apologise for the inconvenience, and thank you so much for your patience, xxxxx.
Please let me know if there is anything else I can help you with.
It's always a pleasure /images/graemlins/smile.gif
Sincerely,
Lucas Adkins
Host
Casino Classic
In my opinion this is the classic stall. They always have a reason, or they just start the endless loop over and over. This is what con men do. This is how scammers and hustlers operate.
Hopefully I'm wrong, and I still have hope. Maybe they want everyone to capitulate and just take back their deposits. Maybe they are hoping to gather some new accounts to pay old ones. A typical ponzi scheme. Maybe what they say is true, but it just doesn't feel that way.
Here are the posts on the forum at Casinomeisters. They're informative:
It starts off with the original e-mail Captain Cooks sent to every one. It's the same one at the beginning of this post. Here are the replies under 'Online Casino Complaints" in the forum section:
Captain Cooks Group in Trouble?
They seem to be suggesting that playing BJ and meeting their already harsh terms and conditions can be considered 'abuse'. More seriously they seem to be trying to blackmail players into forfeiting winnings. I'd also be curious as to whether they'll refund players who lost their deposits using exactly the same pattern of play?
This goes together with recent e-mails sent to players mentioning problems with payment and asking for patience, making this latest e-mail look like a desperate attempt to solve a cash-flow problem.
Perhaps Willy (their representative on here) might like to comment, but at the moment it doesn't look good, so be very careful with this group. I've got a feeling they might be making Casinomeister very busy in the near future!
Samurai
Join Date: Nov 2004
Location: Tokyo, Zipang
Posts: 114
Wow. I thought Casino Classic was just recently opened, isn't it? How lucky I was not having joined.
#3
Old Yesterday, 03:07 PM
Gnome Leader
Join Date: Jun 2004
Location: North America
Posts: 260
Wow, and this after locking a bunch of people's accounts, taking away the bonus and profits, and sending back their deposits. What a weird turn of a events at what was one of the better groups.........
#4
Old Yesterday, 06:08 PM
Join Date: Aug 2004
Location: Midwest USA
Posts: 49
Captain Cooks
Strange given that they utilize a bonus account, and money needs to clear the bonus account via WR and then your real account needs to clear the money via WR.
If someone can find a way to abuse this system, they deserve to get the money.
I think this group abuses the term "bonus"
Buck
#5
Old Yesterday, 07:33 PM
Join Date: Feb 2005
Location: Sheffield
Posts: 7
As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.
This is just a thought and not a direct refereral
#6
Old Yesterday, 11:03 PM
Join Date: Nov 2004
Location: PA
Posts: 140
Quote:
Originally Posted by Haviton
As I saw posted on another forum, AND I AM NOT SUGGESTING ANYTHING, maybe they opened up Classic because they were running out of funds and needed the influx of new signups for cash flow.
This is just a thought and not a direct refereral
i actually think you're spot-on for this one, integrity casinos have not been living up to its namesake in my recent dealings with them. this is from someone with vip status and have lost over 2k in deposits with ccc
#7
Old Yesterday, 11:38 PM
Join Date: Jun 2004
Location: North America
Posts: 260
Definitely some very odd, very drastic measures being taken for a casino that had a good, not great, reputation. This can not be a good sign of things to come for them.
#8
Old Today, 12:28 AM
Join Date: Jan 2002
Location: England
Posts: 771
LOL, the good 'ole "audit" - always good for laugh.
Not often you see a mass-audit from Microgaming - I think Goodfellas was the most recent one, or possibly Gaming Club. In the former case the casino folded, and in the latter the casino eventually and red-facedly paid up, with all aggrieved parties paid.
__________________
#9
Old Today, 02:18 AM
Join Date: Feb 2005
Location: boro, uk
Posts: 25
this group is most certainly in trouble, recently they sent out an email, in which they admitted to having finacial troubles and would be unable to pay by neteller due to a cash flow problem, if you havn't done so yet,it maybe time to say goodbye to your money.
End of Casinomeister posts.
So that's about it. I'm going to hang in there, but I'm starting to get a little bit queasy. But what else is there to do?