01-24-2002, 09:29 PM
Is this a "tough s--t" story or am I right in being upset?
I was in a poker tournament online last night. There were fifty-two contenders, it paid three seats, and I had reached fifth place. Out of NOWHERE, my connection to the software starts dropping every other hand. I go from a strong contender for the money to watching the "Connecting" box as my stake is blinded out of the game.
My first thought is "Sheesh, what a time for my connection to screw up." But my connection is fine! I have a cable modem, and a live audio stream going in the background that hasn't missed a packet for hours.
I check the log that the poker software keeps and see the following message over 16 times:
"Error in SimpleReader stream: Error reading from socket: An existing connection was forcibly closed by the remote host. (10054=0x2746)"
I emailed the company and they insist it can't be their server, because a "server" problem would have happened to everyone. I agree, but I've done socket development in the past, and the message above tells me the problem was a socket problem (not a server problem) and WAS on the host.
I've played in eight tournaments on this site, and placed exactly one seat from the money five (yes, five of eight) times. These weren't single-table shootouts either, they were 30 to 100 person games. I've never lost due to connection problems before this, but the only times I have had connection problems was at the final table.
My question is, what does that mean when a socket is "forcibly" closed in such a borderline situation? At any other point in the tournament, I wouldn't have even bothered to complain or check the log. To me, the word "forcibly" and the fact that only one connection was affected suggests human intervention. Am I just steaming because of the savage "technological bad beat" I took? How would you respond in the same situation? I've played hundreds of hours of online poker and never had anything like that happen.
Incidentally, their customer service was very congenial in dealing with my complaint, and if I finally decide I'm not concerned about losing out on another couple hundred bucks due to software or connection problems, I will go back and play in a heartbeat.
I was in a poker tournament online last night. There were fifty-two contenders, it paid three seats, and I had reached fifth place. Out of NOWHERE, my connection to the software starts dropping every other hand. I go from a strong contender for the money to watching the "Connecting" box as my stake is blinded out of the game.
My first thought is "Sheesh, what a time for my connection to screw up." But my connection is fine! I have a cable modem, and a live audio stream going in the background that hasn't missed a packet for hours.
I check the log that the poker software keeps and see the following message over 16 times:
"Error in SimpleReader stream: Error reading from socket: An existing connection was forcibly closed by the remote host. (10054=0x2746)"
I emailed the company and they insist it can't be their server, because a "server" problem would have happened to everyone. I agree, but I've done socket development in the past, and the message above tells me the problem was a socket problem (not a server problem) and WAS on the host.
I've played in eight tournaments on this site, and placed exactly one seat from the money five (yes, five of eight) times. These weren't single-table shootouts either, they were 30 to 100 person games. I've never lost due to connection problems before this, but the only times I have had connection problems was at the final table.
My question is, what does that mean when a socket is "forcibly" closed in such a borderline situation? At any other point in the tournament, I wouldn't have even bothered to complain or check the log. To me, the word "forcibly" and the fact that only one connection was affected suggests human intervention. Am I just steaming because of the savage "technological bad beat" I took? How would you respond in the same situation? I've played hundreds of hours of online poker and never had anything like that happen.
Incidentally, their customer service was very congenial in dealing with my complaint, and if I finally decide I'm not concerned about losing out on another couple hundred bucks due to software or connection problems, I will go back and play in a heartbeat.