Gaming Club is starting to piss me off

[kirisim]

After reading here about the bonus offered by Gaming Club, I signed up there. When I registered my account, a message said "You will receive a confirmation email which you need to register your account." I received no such email.

Nonetheless, I deposited $500 on the site via Neteller. I played for about 4 days, decided the software sucked, and I cashed out, again via Neteller. I received no confirmation email.

In fact I have never received any email from them of any sort.

It has now been over a week since I cashed out and I have not received my money.

I have PM'ed Gaming Club guy about this, so I await his response.

[HavanaBanana]

The Gaming Club Guy is on a well deserved Holiday, the emails might have been caught by your spam catchers so I would suggest that you give The Gaming Club Poker a call.

United States 1 800 824 2458
United Kingdom 800 917 3471
Canada 1 800 262 9107

ToT

[m bozeman]

I have also played at The Gaming Club recently, and had a probelm with my withdrawl. It took about 8 days for me to get it. Maybe they just have a slow withdrawl process.

[joeblowoo0]

The gaming club sucks.

Why do people continue to put up with their bs?

[gila]

Oh great, I want to move some money to pokernow! I cashed out four days ago at inter poker and they said it would be processed in 24 hours...nothing. Now the rest of my money is in gaming club. Looks like it may be awhile before I hit poker now!

[Freakin]

[ QUOTE ]
The gaming club sucks.

Why do people continue to put up with their bs?

[/ QUOTE ]

They have miniview, a huge pool of terrible players, and currently a $300 bonus with an effective 5x raked hands playthrough at 1/2 or above. I mean honestly, do you really prefer sites like interpoker with slow as [censored] software and waiting 2 weeks for a PIN? I'd take gaming club any day.

Freakin

[joeblowoo0]

I prefer sites that don't make me wait a week for a cashout.

I prefer sites that don't take weeks to respond to e-mails

I prefer sites that don't lock accounts and steal money for no rhyme or reason

I would prefer any site over a prima poker site.

[joeblowoo0]

[ QUOTE ]

Oh great, I want to move some money to pokernow! I cashed out four days ago at inter poker and they said it would be processed in 24 hours...nothing. Now the rest of my money is in gaming club. Looks like it may be awhile before I hit poker now!


[/ QUOTE ]

Ya but the gaming club guy is on a much need vacation.

Ha, what a lame excuse.

[largeeyes]

If I get my cashout within 2 weeks I'll be happy. Cleared teh bonus plus made the bonus again in profit.

[UncleDuke]

Actually, Gaming Club guy is multiple people. I'm fairly sure they posted that themselves.

[kirisim]

As I said, I signed up to get the bonus, but I didn't like the site. It is definitely not worthwhile to play there to get the bonus, especially if the cashouts take so long.

I did try calling the phone number. It told me "Enter your account number." What the f is my account number? I have an account NAME which is 10 characters and a mixture of letters and numbers. How the f do I enter that?

This all seems like the typical BS that people do when they DONT WANT TO GIVE YOU YOUR MONEY.

[Izaak_Walton]

For what it's worth, I have made 2 cashouts during December from Gaming Club:

cashed out @11pm on 12/10--in Neteller on 12/12
cashed out @9:30pm on 12/24--in NT on 12/26

[chesspain]

[ QUOTE ]
For what it's worth, I have made 2 cashouts during December from Gaming Club:

cashed out @11pm on 12/10--in Neteller on 12/12
cashed out @9:30pm on 12/24--in NT on 12/26

[/ QUOTE ]

Unless things have really fallen apart at Gaming Club, the cashouts I have made in the past (none for the past few months) have usually hit my NT account within twenty-four hours.

[kirisim]

Okay, I did call them (thank you for the suggestion.) After being on hold 20 minutes, I got through to someone. They said they had tried to call me several times to verify the cashout, but they called my work number, and I was gone for the past week.

Now they say they'll process the cashout within 5 days.

So I guess that should be taken care of. This is still a little irritating, but I'm pretty sure I'll get my money.

In the future I'll stick with the reliable sites I've been playing on for years - Stars, Party, Ultimate.

[cjs]

Nothing but good experiences there. Cashouts have been quick and TGCG has been able to deal with any problems I have had. It's freakin Christmas so give them a break. All the sites have been aliitle slow, except party, over the holiday.

One complaint I have with the software is that the PL timer is too quick. I get folded out of hands sometimes before acting. Always pisses me off.

All in all have been pleased with them.

cjs

[WSOPWinner2005]

"I prefer sites that don't lock accounts and steal money for no rhyme or reason

I would prefer any site over a prima poker site. "

[ripped]

[ QUOTE ]
I prefer sites that don't make me wait a week for a cashout.

I prefer sites that don't take weeks to respond to e-mails

I prefer sites that don't lock accounts and steal money for no rhyme or reason

I would prefer any site over a prima poker site.

[/ QUOTE ]

I get my cashouts within 36 hours tops. and I have had 4 of them with no problems. I also happen to call them when I have any doubt about my cashout or times it might take to hit neteller. They are always helpful and honest. The person that started this string might have it delayed because of a credit card or something.

Why dont you pick up the phone and call them instead of posting about it on 2+2 if your emails dont get answered?
Customer service with the gaming club is excellent and I think you are full of [censored] that your email took weeks to reply to you.

Name me 1 person that had their money stolen by the gaming club.. PRIMA IS NOT THE OWNERS OF GAMING CLUB..THEY ARE A NETWORK MORON. TGC is owned by Belle Rock Gaming and they are very reputable. I have had cashouts from 2 casinos and the gaming club poker room and not 1 problem OR documents were ever required.

You have 10 posts to your name and you bitch about something you know nothing about. I take it that you made that name so you wouldnt be identified also.

last thing...you're an idiot.

ty and have a nice day.

[ripped]

interpoker usually is pretty decent in speed.. I getr my cashouts from them in about 2 days. Same with TGC.

you should have something by today or tomorrow.

[ripped]

Not worth while to play there to get the bonus? Name me a poker room that has an easier bonus to clear and I will stfu. you can play 10 tables if yuo like with the awesome miniview and get that bonus cleared in a few hours. THe players SUCK hardcore and are passive calling stations. The site is worth playing at WITHOUT a bonus just because of all the fish. You people are so spoiled with partypoker that when you dont get your cashout in 5 minutes you cry foul and think they are stealing your money.

btw when it says to enter yuor account number you dont have to put anything in..just wait and you get a live voice..Did you wait or jsut hang up?

[ripped]

thats about right..I get my cashouts usually aroud the same times.

[ripped]

5 days??.. I dont believe that at all..Why are you a special case and your cashout is going to take 5 days and everyone else is 1-2 days?

[ripped]

Prima is only the network they are on?. You cant say all prima network sites suck when Prima does not own any of them. Gaming club is owned by Belle Rock, Royal Vegas is Fortune Lounge, 32Red is 32Red and so on. You all say this and that about Prima but let me add this.. Intertops is on the party network and they are 1 of the worst poker sites out there. We gonna blame party for intertops slow cashouts and all that other BS? How about the Crypto network? If you have a problem with interpoker it's not the fault of anyone but INTERPOKER..not the crypto network unless it's a network problem.

All sites are usually part of a group of casinos and want a poker network to play on so they have their options. Just because a site signs up for the Prima network does not mean they are slow to cashout, will freeze your funds or will generally piss you off. As the saying goes dont judge a book by it's cover.

[SCfuji]

when you cash-out, there are two processing periods. the first is when the poker site looks over the cashout. the second is when your bank posts the withdrawal to your bank account. if each period took 4-5 days you are looking at longer than a week for your money to show up into your bank account.

fuji

[Izaak_Walton]

It's all very vague to me, but I've gotten the impression that the random freezing of accounts and demand for identification documents is a prima policy and could happen to anyone who plays on a prima skin at any time; whereas this sort of thing only happens for a specific reason at other sites. Is this not true??

[StellarWind]

[ QUOTE ]
Just because a site signs up for the Prima network does not mean they are slow to cashout, will freeze your funds or will generally piss you off.

[/ QUOTE ]
I recently considered joining a Prima site and searched for old threads in this forum looking for ideas about which one to choose.

There are many threads alleging that Prima itself locked accounts and stole money. The individual skins appear to have little influence in these network decisions. Of course many individual skins have also created account-locking and cashout problems on their own.

You can't believe everything on the Internet. Maybe everything I read about Prima's behavior is unfair and untrue. But there are so many allegations of so many kinds of improper behavior that I could not possibly trust any Prima site with my money.

[Izaak_Walton]

I figured rather than guessing, I would actually contact prima and ask them whether or not they have a policy about randomly freezing accounts and demanding identification documents for no particular reason.

However, their site shows no way to contact them, so I asked the question directly to Gaming Club with a request for a yes or no answer.

I will post the reply here.

[Izaak_Walton]

Hmmmmmmmm . . .asking questions about this issue may well be considered grounds for freezing . . .

[memphis57]

[ QUOTE ]
PRIMA IS NOT THE OWNERS OF GAMING CLUB..THEY ARE A NETWORK MORON.

[/ QUOTE ]

What's a "network moron"? Kinda sounds like somebody who doesn't know how to run a network and screws things up a lot.

I had 2 cashouts from TGC. The first took 6 days, the second 1 day.

The first was for $200 and came only 2 days after I had opened the account. I had misunderstood their bonus and thought it was deposit based so I put in $300, then I found out the real deal and meanwhile Party offered a reload bonus, so I took out $200. Their delay caused me to miss the party reload bonus, but I can understand it kinda maybe since it came so soon after opening.

The second was after I had quit playing there because they screwed up my account. I had played over 8 hours but only got 89 BRPs. I had made one not-too-strenuous attempt to contact them about the account screw-up then gave up - the damn BURP system was so complicated I figured I would get a runaround about how I hadn't played with my left foot elevated in the air at least 8 inches or something. A few weeks later the topic came up here and I reported my experience. In response to the post, TGC looked into it and corrected the error and credited me $20. I withdrew that on Christmas day and it hit my neteller the very next day.

So, that's my experience with them. Overall, I think they have some problems but they do seem to want our business, and that's a major plus IMO. I'm willing to give them another try.

But FIRST they need to get their minnow hatching program into gear. I'm not a real good player and was almost brand new when I tried to clear the TGC bonus, and I got my butt whipped. At the same time I was playing breakeven on Party and Pacific. While I was playing it seemed I never could get a table with a see-flop percentage over 50%, and usually it was low-40s high-30s. I just checked right now and the dozen tables of 0.50/1 THE ranged from 28% to 43%. True, on Friday nights and weekends it loosens up a little, but so does Pacific (Party doesn't show flop% but it seems to loosen then as well) so it's still behind.

If TGC reads this, I think ya'll need a special promo offer aimed specifically at attracting new, loose .50/1 players (unless, of course, you really have decided to focus exclusively on higher limit players like some think). You've now loosened the BURP thing so it's about the same as Party's raked hands deal - so why not make it simple and just base it on amount deposited and raked hands? And it doesn't have to be $300, make it just $50, fish don't have that much money to deposit anyway, all at once. You can still keep your other deal to draw the more sophisticated players.

[WSOPWinner2005]

Ripped, simmer down buddy !

You are making it sound like you own stock in the damn corporation with your rampant postings - my god!!

Everyone has differing views of Prima, personally I think the games are O.K. but the fact that because me and the girlfriend used the same credit card (Yes, I faxed them an authorization document) on seperate accounts and both got the $15 free a piece we BOTH had our accounts permanently shut down and our never welcome to play their again.

I did get my $800 cashout from Crazy Vegas however I did not get my $250 or so I had in another one of their skins, I "Think" Crazy Colliseum.

There have been many many reports of others having thousands stolen which at first were shunned off here. Now many of the more reputable posters you run into here will tell you they themselves know of or went through having their Prima account locked and it is not fun nor an easy process to get it unlocked if you can at all.

My most recent memory was a Swede who had $70K in his account stolen due to some of the funds allegedly coming from credit card fraud when he played strictly higher limit heads up. Instead of freezing the amount that was involved in credit card fraud they assumed he was guilty and took ALL his money even though only a portion came from such activity.

Prima is a risky company folks, and it doesn't matter HOW SOLID the casino company you are dealing witht hat runs them is - The FINAL DECISION on ANY account issues comes down directly from Prima themselves and no skin owner (casino operator) can change any such decision even if they WANT TO.

[GrannyMae]

Prima is a risky company folks

because of their policies, prima is as solid as they come.

you are one lil' nasty troll tho, huh? go get laid or something.

http://smilies.sofrayt.com/%5E/q/sadsmiley.gif

[Izaak_Walton]

Hello xxxxxxxxx



Thank you for your email.



The protection of accounts and players are very important to us on the Prima Poker Network.



Documentation is mostly ( and usually) requested for very good reasons.



Accounts that are temporily suspended is done so with great circumspection



Feel free to contact us should you require any further assistance. We are available 24 hours a day, 7 days a week for your convenience.



Kind regards



Deon


The Gaming Club Poker Room

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-----Original Message-----
From: xxxxxxxxxxxxxxxxxxxxxxx
Sent: December 28, 2004 6:07:18 PM
To:support@gamingclubpoker.com
Subject: request for info

Hello--

The following is a message which I just read on the 2+2 poker forum; and I would like for you to give me a yes or no as to whether or not it is true. Thanks, regards, xxxxxx
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ It`s all very vague to me, but I`ve gotten the impression that the random freezing of accounts and demand for identification documents is a prima policy and could happen to anyone who plays on a prima skin at any time; whereas this sort of thing only happens for a specific reason at other sites. Is this not true??

[joeblowoo0]

[ QUOTE ]

because of their policies, prima is as solid as they come.

you are one lil' nasty troll tho, huh? go get laid or something.

[/ QUOTE ]

That's funny. I have a friend who told me that you were anti-prima until you became an affiliate for them..

[joeblowoo0]

[ QUOTE ]
Prima is only the network they are on?. You cant say all prima network sites suck when Prima does not own any of them. Gaming club is owned by Belle Rock, Royal Vegas is Fortune Lounge, 32Red is 32Red and so on. You all say this and that about Prima but let me add this.. Intertops is on the party network and they are 1 of the worst poker sites out there. We gonna blame party for intertops slow cashouts and all that other BS? How about the Crypto network? If you have a problem with interpoker it's not the fault of anyone but INTERPOKER..not the crypto network unless it's a network problem.

All sites are usually part of a group of casinos and want a poker network to play on so they have their options. Just because a site signs up for the Prima network does not mean they are slow to cashout, will freeze your funds or will generally piss you off. As the saying goes dont judge a book by it's cover.


[/ QUOTE ]

Stop posting this drivel.

Prima sucks plain and simple.

Are you an affiliate for them.

What the F do you care?

[Subby]

I like the interface at TGC - and the games are plenty soft. I cashed out over the past two days and expect to receive my money fairly soon.

My only (small) complaints would be:

1) Clunky hand-history mechanism. Saving hand histories to a player's hard drive should be standard now, but you still have to download them from the site before you can manually import to PT (yeah, I am spoiled by Crypto and Pary here..).

2) Lack of full table limit 1/2 games - never more than 2 or 3 full tables at a time, and the waiting list doesn't really work since someone can just sit on the table and hop ahead of you if a seat opens up (I know because that's what I had to end up doing). I realize there probably isn't much they can do about this one, of course.

3) BRP system - takes a while to update, although not horribly long. Would be nice if you could just get your BRP status right from the software instead of having to be taken to a web site and enter your account number.

4) That jester kind of skeeves me out.

Okay, minor complaints really - assuming I get my cash out within the next few days I would give TGC a 'B' with potential to move up to A status...

[GrannyMae]

That's funny. I have a friend who told me that you were anti-prima until you became an affiliate for them..

and like a lemming, you accept the comment of your little friend without checking it out for accuracy?

i have never posted an anti-prima poker sentiment in my life. i had a customer service issue with a non-poker problem at a microgaming casino a year ago, and it was resolved immediately. as far as being an affiliate, i have a $90 defecit for 2 months, so my motivations for my post are certainly not related to affiliation.

[Synergistic Explosions]

gm, How do you get deficiets being an affiliate?

[GrannyMae]

i don't know. i guess it has to do with people getting bonuses. i asked my affiliate manager and he explained. however, as usual i was not listening.

also, i apologize. i had not checked in a couple of days. seems my defecit is climbing.

<font color="red">Net Commission Due
-30.99
New Active Players CPA Due
Existing Players CPA Due
0
0
Total CPA Due
0
Closing Balance
-123.96 </font>

[kirisim]

Just to conclude this thread, I got my cashout today, the day after I spoke with them on the phone.

I guess they wanted to speak with me to verify some personal information before doing the cashout, which is fine.

[Bob L]

Many times I have voiced my displeasure with the gaming club.But for the record I DO consider the gaming club as safe as any poker site on the net.The gaming club guy almost always responds to problems players have on this forum and no other site comes even close to doing that.The games are very good and the software is decent.
Players just have to realize that cashouts are brutally slow and most of the time identification is required to cashout (not deposit) making their slow cashout process even slower.Also dealing with customer service is comparable in dealing with party poker -awful.(unless you get the gaming club guy here to deal with it)So I'm hoping we can move on and stop posting how people are pissed with them and have trouble cashing out.Again your money is safe - its just not quickly acessible - deal with it or don't play there.

[JudoGirl]

Seems to be a regular pattern for some 2+2 ers to post their unhappy experiences in this forum without having first taken the most obvious step toward problem resolution: call the poker site's freaking support line...

...common sense and practical solutions to everyday problems girls and boys...

[ripped]

[ QUOTE ]
[ QUOTE ]
Prima is only the network they are on?. You cant say all prima network sites suck when Prima does not own any of them. Gaming club is owned by Belle Rock, Royal Vegas is Fortune Lounge, 32Red is 32Red and so on. You all say this and that about Prima but let me add this.. Intertops is on the party network and they are 1 of the worst poker sites out there. We gonna blame party for intertops slow cashouts and all that other BS? How about the Crypto network? If you have a problem with interpoker it's not the fault of anyone but INTERPOKER..not the crypto network unless it's a network problem.

All sites are usually part of a group of casinos and want a poker network to play on so they have their options. Just because a site signs up for the Prima network does not mean they are slow to cashout, will freeze your funds or will generally piss you off. As the saying goes dont judge a book by it's cover.


[/ QUOTE ]

Stop posting this drivel.

Prima sucks plain and simple.

Are you an affiliate for them.

What the F do you care?

[/ QUOTE ]

you know every time you open your c*cksucker you look like you have more cum dribbling out of it.

[ripped]

[ QUOTE ]
Many times I have voiced my displeasure with the gaming club.But for the record I DO consider the gaming club as safe as any poker site on the net.The gaming club guy almost always responds to problems players have on this forum and no other site comes even close to doing that.The games are very good and the software is decent.
Players just have to realize that cashouts are brutally slow and most of the time identification is required to cashout (not deposit) making their slow cashout process even slower.Also dealing with customer service is comparable in dealing with party poker -awful.(unless you get the gaming club guy here to deal with it)So I'm hoping we can move on and stop posting how people are pissed with them and have trouble cashing out.Again your money is safe - its just not quickly acessible - deal with it or don't play there.

[/ QUOTE ]

All the staff other than 1 person was very helpful from there. Maybe you had the same guy cause the rest of them are good.

[ripped]

Good post Subby. Constuctive posts are much better than "gaming club suck" posts.