09-28-2001, 05:31 PM
Four days ago I tried to log into Paradise Poker and my password couldn't be verified. It turns out I've had my account suspended. Granted this has probably saved me a couple hundred dollars over the past four days, but I cannot believe what's happening here.
I wrote them immediately and this is what they told me:
Due to a related account, access to your account has been restricted by our Security Department at this time.
We have recently been notified that this player is disputing several charges made at Paradise Poker. Given the gravity of the situation access to your account will remain
restricted pending resolution of the matter.
We apologize for any inconvenience that this may cause.
At first I said, fine, I applaud your vigilance over security matters and I won't raise a fuss, just keep me informed of what's happening.
But since then I've heard NOTHING back. Every day I send an email in the morning and one in the evening asking them about my account status. NO ANSWER.
What the hell does it mean 'due to a related account'? What does someone disputing charges made to Paradise Poker have anything to do with my account? Does anyone have any theories on this? PP hasn't responded to me in four days.
natedogg
I wrote them immediately and this is what they told me:
Due to a related account, access to your account has been restricted by our Security Department at this time.
We have recently been notified that this player is disputing several charges made at Paradise Poker. Given the gravity of the situation access to your account will remain
restricted pending resolution of the matter.
We apologize for any inconvenience that this may cause.
At first I said, fine, I applaud your vigilance over security matters and I won't raise a fuss, just keep me informed of what's happening.
But since then I've heard NOTHING back. Every day I send an email in the morning and one in the evening asking them about my account status. NO ANSWER.
What the hell does it mean 'due to a related account'? What does someone disputing charges made to Paradise Poker have anything to do with my account? Does anyone have any theories on this? PP hasn't responded to me in four days.
natedogg