Gaming Club Poker Cashout,HELP!(kinda long)

[oxsin1000]

Hi,I wonder if someone could help me,
i deposited about 400 dollars to the gaming club poker site back in november and everything seemed fine until i tried to make my first cashout of 250 dollars is when things started to go wrong ,they first requested copies of my Passport and utility bill, which i faxed, this apparently wasnt good enough and they insisted on scans to be sent,this also was not acceptable to their processing dept. for reasons they could not be specific on,then they requested scans of my drivers licence, which i have just sent.
It seem that every time i meet one of their requirments they find another reason to delay processing my cashout.I have accounts at pokerroom and multi-poker and regularly make cashouts with out any problem,i also do not feel comfortable sending so much information to any pokersite.My question is, has anyone else been required to supply so much personal information to the gaming room poker?,and has it honoured its cashout requests? this is ongoing about 3 weeks,the total cashout request is only for 640dollars which might not seem like a lot but it represents of fair porportion of my bankroll. Any help or advice would be great.

[GrannyMae]

they first requested copies of my Passport and utility bill, which i faxed, this apparently wasnt good enough and they insisted on scans to be sent,this also was not acceptable to their processing dept.

if they asked for you to scan them after you faxed it, then obviously they could not read the fax or felt you altered something.

did you alter something? you can tell us

[_2000Flushes]

I wouldn't worry too much about it. Just give them what they request and bear with them for the time being. It's standard procedure for any reputable site. Annoying though it may be up front, it's well worth the security it adds. It's nice to know that your money is safe and that it would be so difficult for someone to pretend they were you.

There are much better things to worry about, such as poor software, incompetent customer support, and herpes.

-2kF

[_2000Flushes]

[ QUOTE ]
did you alter something? you can tell us

[/ QUOTE ]

No, it's all legit. I promise.

http://www.geocities.com/mikesxyton/pictures/gmdl.jpg

-2kF

[BradleyT]

[ QUOTE ]
[ QUOTE ]
did you alter something? you can tell us

[/ QUOTE ]

No, it's all legit. I promise.

http://www.geocities.com/mikesxyton/pictures/gmdl.jpg

-2kF

[/ QUOTE ]

If that dude was born in 1980 then I'm the pope.

[GrannyMae]

If that dude was born in 1980 then I'm the pope


bradley is my new hero

[tripdad]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
did you alter something? you can tell us

[/ QUOTE ]

No, it's all legit. I promise.

http://www.geocities.com/mikesxyton/pictures/gmdl.jpg

-2kF

[/ QUOTE ]

If that dude was born in 1980 then I'm the pope.

[/ QUOTE ]

you can't fool us. a) the pope has never even been to Milwaukee. b) the pope's name is NOT Bradley T.

nice try /images/graemlins/mad.gif

cheers!

[Bob L]

I disagree any reputable site does not ask this.I have never been asked for any kind of documents faxed or scanned at pokerstars,UB,paradise or party.I feel as safe or safer at all of these sites compared to gaming club.For your own security is a bunch of crap.Someone using my credit card and name is just as important as someone using my account and cashing out my money.If their policy is to ask these questions and wanting documents faxed they should be asked before you can deposit.All they want is to get you playing and the more they delay your cashouts the more interest they make each day.
For the record I feel the gaming club is a safe site to play but I choose not to play there because of the cashout delays.If I do decide to play there I will be prepared to wait 2-3 weeks to recieve my money.Software issues and customer service is very important but I rank cashing out quickly with no problems as or more important.

[Gaming Club]

Dear Oxsin1000

We have received your latest scans, and we have emailed you concerning our findings.
Rest assured that we are not in any way trying to create extra hardship for you, the reasons we are requesting these documents are for yours and for the other players safety playing at our site.

(I mean the process in general, not yours specifically /images/graemlins/smile.gif )

If you have had any extra expenses in getting us these documents please send me a PM and I will personally credit your account with the amount.


Kind Regards,

Gaming Club Guy


[ QUOTE ]
Hi,I wonder if someone could help me,
i deposited about 400 dollars to the gaming club poker site back in november and everything seemed fine until i tried to make my first cashout of 250 dollars is when things started to go wrong ,they first requested copies of my Passport and utility bill, which i faxed, this apparently wasnt good enough and they insisted on scans to be sent,this also was not acceptable to their processing dept. for reasons they could not be specific on,then they requested scans of my drivers licence, which i have just sent.
It seem that every time i meet one of their requirments they find another reason to delay processing my cashout.I have accounts at pokerroom and multi-poker and regularly make cashouts with out any problem,i also do not feel comfortable sending so much information to any pokersite.My question is, has anyone else been required to supply so much personal information to the gaming room poker?,and has it honoured its cashout requests? this is ongoing about 3 weeks,the total cashout request is only for 640dollars which might not seem like a lot but it represents of fair porportion of my bankroll. Any help or advice would be great.

[/ QUOTE ]

[Gaming Club]

Dear Bob L.

I do understand your concerns, but rest assured that we are working on procedures that will make withdrawals faster.

Our main concern is to keep our players happy (and playing) and I hope you give us credit for understanding that keeping a players money a few days longer than necessary is not doing that at all.

If you decide to play with us, I will personally put you on a V.I.P. list as soon as your documents are verified, and you will not need to worry about it taking weeks to get your money.

Please take note of the fact that we are happy to reimburse any player for the expenses he might incur scanning or faxing documents to us.

Thank you for your input.

Gaming Club Guy



[ QUOTE ]
I disagree any reputable site does not ask this.I have never been asked for any kind of documents faxed or scanned at pokerstars,UB,paradise or party.I feel as safe or safer at all of these sites compared to gaming club.For your own security is a bunch of crap.Someone using my credit card and name is just as important as someone using my account and cashing out my money.If their policy is to ask these questions and wanting documents faxed they should be asked before you can deposit.All they want is to get you playing and the more they delay your cashouts the more interest they make each day.
For the record I feel the gaming club is a safe site to play but I choose not to play there because of the cashout delays.If I do decide to play there I will be prepared to wait 2-3 weeks to recieve my money.Software issues and customer service is very important but I rank cashing out quickly with no problems as or more important.

[/ QUOTE ]

[oxsin1000]

I have recieved an email from the gaming club support team and i appreciate that security is of course of the utmost importance, but their current method of obtainting it does not encorage faith in the gaming room poker club,especially for a new user at the site,maybe if this became an industry standard it would become more acceptable,but as you are aware other sites do not require this,maybe they should,but it certainly should not take 3 weeks to verify,so far i have faxed copies of my passport/drivers licence/Phone bill/Visa statment to two different fax no. and sent scans of same to their support email address, my bank did not require this much information when i got a loan for my car (valued 10k)and yet i still have yet another document to send to the site in order to facilitate a 640dollar cashout.
I will update this forum with any devolopments.

[GrannyMae]

my bank did not require this much information when i got a loan for my car

i understand your frustration, i really do. however, prima is known for being very strict, which i personally think is great. however, of all the people complaining about having to send stuff, i have never heard of documents being rejected like this. this is not common, even for prima.

i'm certain that everything will work out if you are on the up and up. people complain about document requests all the time, but once they send them, the problem is always solved. something weird is happening here and i am sure they will explain to you privately why you have more hoops to jump through than most.

fwiw, i play all of the bellerock casinos and once i sent the documents cashouts now take exactly 24 hours, not a minute longer.

[oxsin1000]

Their support team is very quick to reply to emails, but trying to get a straight reply to any question is very difficult.I am not trying to pursuade anybody in any direction as to whether or not thay should play at the gaming club, i myself would probably continue to play at the gaming club as i found the games to be a little soft,and their software is very good, but i asked the question why was my initial documentation rejected? and was given the generic answer to the effect that, to explain the reason why they were rejected might give away some detail of their security procedures,this may of course be a completly reasonable answer but it does not give me any more confidance in the site, and as this was my first transaction(cashout) as a new user im sure you can understand my concerns,and as you know first impressions last longest.I also reconize that the gaming club did respond quickly to my initial posting on this forum. I will update the forum with any developments.
ps.any replys are appreciated

[Folding Pete]

Some poker rooms believe that because you are their customer they have the right to put you through the wringer when you try to cash-out.

They call this abuse 'protecting your interest'.

It is obviously in your interest to be denied your money for an extended period of time.


It is obviously in your interest that you send all your personal and financial information in an unsecure fashion over the internet to anonymous virtual company.

You can rely on internet poker rooms to look after your interests. You may have noticed that you can deposit, and lose, thousands of dollars each week with only credit card details. None of this other personal identification is necessary until you first cash out. This is another example of internet poker rooms looking after your interests not their own.

Some posters appear to relish the fact that internet casinos apply a fort knox approach to your withdrawls and a lassie-faire attitude to deposits.

Some posters always assume that the player is at fault when a poker-room with-holds their funds.

The truth is there are poker rooms who have un-necessary, redundant and invasive requirements before you can cash-out.

If they really were looking after your interests your money would have been winging it's way to you, even after all these 'checks', within a week max.

Remember the customer comes first!

[Folding Pete]

I have had similar problem with WH. It took over two months to get my money. I can't tell you exactly how long as I have hypnotised myself to try and forget the whole situation.

It was the worst example of customer service I have ever encountered, online or in the real world. And for that pleasure I paid about $2,000 in rake.

I suspect that now your case has been picked up by a Gaming Club bod on this forum you should see some result relatively quickly.

Until then just grimace and bear it.

Always be folding

Folding Pete

[fatherofmany]

I don't mind TGC requesting this type of information if it will keep fraud (which we players pay for one way or another) down, but I do think it could be implemented much better and should be made apparent before it's an issue. There's no reason a player should be surprised with these requests, let alone having their funds frozen in limbo, costing them potentially more money, while they wait.

What I'd like to see is something like this...

New player signs up, confirms email, etc. When the first real money deposit is being made (before completion), the player should THEN be made aware that these documents *may* be requested when cashing out. Above and beyond, said player should be directed to a page explaining exactly what documents may be required, approved methods (ie. faxed, scanned, notarized, etc), and estimated time frames from beginning to completion. In addition, players could submit these documents in advance of their withdraw to further expedite things.

I enjoy playing on TGC and a few other Prima sites occasionally, but it's just not worth the added hassle to place large amounts of money on their network. I'll deposit a few hundred for a session to clear a bonus or see how the games are running and cash out a few days later. There's just no way I'm going to keep a signifigant portion of my roll, or even enough to play most of the games, when there's any doubt about the accessibility of my money when *I* want it.

Just my .02

[chrisdhal]

Remember, they are one poker room out of many. If you don't like their practices, don't play there. That's the best way to show a business that you don't like what they do. If you're smart enough to find this forum you can use the search function before depositing anywhere and see if you agree to their practices.

[Gaming Club]

Just an update to this for you Oxsin,

You would have received a personal call and email by now from one of our senior customer care personnel. Your documentation was approved, your withdrawal processed and we've thrown in a little something extra for you in your account as well. You can now also earn up to $300 in bonus as opposed to $200 previously.

Thanks for being patient whilst awaiting a resolution and for your cooperation in getting us all the right information. You shouldn't have any difficulties when making a withdrawal from now on.

[leehrat]

TGCguy-

I'm ready to make a deposit soon even though i really don't want to deal with all this crap..My question is will you reimburse me in my bonus account for the price of a scanner (~$60) that i would need to join your website? I'm serious..all this hassle is ridiculous. Also, I don't have a passport at the moment..will a Social Security Card suffice?

[Luv2DriveTT]

[ QUOTE ]
My question is will you reimburse me in my bonus account for the price of a scanner (~$60) that i would need to join your website? I'm serious..all this hassle is ridiculous.

[/ QUOTE ]

A) Ever heard of Kinkos? Don't be rediculous. If you don't want to play there, don't play.
B) If you are bothered by this delay, then you are either not properly bankrolled, or are providing false documentation. I was disapointed when I learned Party's withdrawal requirements were so loose. Although I don't play at the Gaming Club yet, I'm sure I will in the future after what I have seen in the past few threads. Prima... here I come!

TT /images/graemlins/club.gif

[SeanSkill]

I am going to be withdrawing some funds from 7 sultans to move over to TGC will I need to go through all of this faxing, scanning crap? I deposited through neteller does this make a difference?

[oxsin1000]

yes i have recieved your email from customer support but the situation is as of yet unresolved.I have emailed your customer service agent,regarding this. I will post the outcome of that email later today in a new tread.

[GrannyMae]

I am going to be withdrawing some funds from 7 sultans to move over to TGC will I need to go through all of this faxing, scanning crap? I deposited through neteller does this make a difference?

7 sultans is not same company as gaming club. they are on the same prima network, but 7 sultans is a fortune lounge room. they are not connected in any way, so you should expect to have to comply with all the regular new account procedures.

whatever you do, i would suggest choosing gaming club over 7 sultans for your prima room because you will get better promotions and i have also never seen a single response here from anyone in the fortune group. having gaming club guy here to help us is EV+, so if i were you i would go through the preliminary hassles and make gaming club your prima choice (btw, chances are you may never have to send them anything at all).

[Gaming Club]

[ QUOTE ]

TGCguy-

I'm ready to make a deposit soon even though i really don't want to deal with all this crap..My question is will you reimburse me in my bonus account for the price of a scanner (~$60) that i would need to join your website? I'm serious..all this hassle is ridiculous. Also, I don't have a passport at the moment..will a Social Security Card suffice?


[/ QUOTE ]
Nice try /images/graemlins/smile.gif It may not even be needed, but be aware that it might be required. You can fax it to us from any Kinkos and if you include the receipt, we’ll gladly reimburse the charges as credits to your poker account. If you have a drivers license that would be perfect. Your social security card would not be necessary. What we require is a government recognized form of photo ID.

[ QUOTE ]

Although I don't play at the Gaming Club yet, I'm sure I will in the future after what I have seen in the past few threads. Prima... here I come!


[/ QUOTE ]
Thanks for the confidence /images/graemlins/smile.gif

[ QUOTE ]

I am going to be withdrawing some funds from 7 sultans to move over to TGC will I need to go through all of this faxing, scanning crap? I deposited through neteller does this make a difference?


[/ QUOTE ]
As Granny mentioned below, 7 Sultans is a different operator and thus will differ in operational procedures.

Documentation may not be needed but as we mentioned earlier, be aware that it can be requested at any time. What we suggest is to possibly get it ready in the meantime or even submit it to us in advance. That way it’s smooth sailing for you when it comes to deposit or withdraw.