InterPoker blocked my account

[Jim Kuhn]

I have played on InterPoker for a couple of years. I think I deposited $500 the first month and $100 every month since. I have cashed out a couple of times without any problems. I bonuswhore but also play $50/$100 and $30/$60 on occasion.

A couple of weeks ago I was notified via email that I need to send in verification documents. I called them up and asked why. They stated this is just a random security check to safeguard the players.

I have not gotten around to faxing these itmes as I do not have easy access to a fax machine and have been very busy at work. I went to sign on today and they have blocked my account. I am not very happy and InterPoker will only see bonus whore action in the future.

Thank you,

Jim Kuhn
Catfish4U

[MicroBob]

I would seriously consider denying them the bonus-whore action as well.

I would also tell them that you really consider it to be a ridiculous inconvenience that you should have to do this after playing there for 2 years (with no previous issues) and that you no longer will be bringing your business there.
Not that they will actually listen...but they might.
And it could make you feel better too.

[UTGunner]

Jim, How many weeks did they wait after their request before they blocked the account?

Bob, I don't think I could just abandon over $1000 a year from them. Congrats on your level of achievement that it doesn't matter to you.

p.s. to all - Today's special deposit bonus worked for me (others were having problems earlier). Just make sure that the bonus code is applied and accepted before you deposit.

[Jim Kuhn]

They did wait about three weeks before blocking my account. They should have told me in advance they would block my account. They told me I could not withdraw until I sent these items but said nothing about blocking the account. They also kept my withdrawal in limbo. I could not deposit nor bring the pending withdrawal back to the tables.

I am very disatisfied with InterPoker's customer service. With the rake they make from the $30/$60 and $50/$100 tables I would think I was one of their better customers. I will never play higher limits on InterPoker again. There was nothing shady about my play nor deposit/withdrawal habits. They admitted this and said it was just a random check.

Thank you,

Jim Kuhn
Catfish4u

[MicroBob]

It's more a matter of weighing the inconvenience of having your account blocked with the bonuses.

There are a couple other places that I believe have a rep for requesting faxed copies of your ID and/or utility bill etc. I simply do NOT play at these places because I think it's a pain.

In general, I am very much against ANY site that has no problem receiving your money without any verification check whatsoever....but then turns around and makes you jump through hoops to give you back your money.

I've already established my credit-card or neteller or bank-account or whatever. If I am simply requesting a cash-out to the SAME place that I've been cashing-out too all the other times then how can there be any security concerns?


But yes, they do give out that $90/mth (which I guess is $100/mth now) so I might more seriously consider just telling them that they are ticking me off while continuing to bonus-whore there (which appears to be Jim's plan).

[GrannyMae]

jim,

i did not know you played that high.

as my buddly, let me make a suggestion to you. if these games are beatable for you, send them the info. i know you are mad at this moment, but when you cool down you will realize that the only natural thing for them to do after asking for documents and not getting them back is to close your account.

identity verification, especially with reliable places like interpoker is one of the things in place to assure that colluders will have trouble operating there. you and i both have a low tolerance for collusion because we have both been burned. if interpoker does a random id check on all high limit players, it will make for a safer site.

you don't need a fax machine, just scan the documents and send them as an attachment.

i understand your anger, but let a cool head prevail here if the games are adding to your bottom line.

jmho

be good

[Jim Kuhn]

Granny,

Thanks for the advice. I provided their information. When I play higher limits I will always play at a different skin. I don't play higher limits often. I usually bonus whore lower limits at the InterPoker skins. I keep the lobby open and watch for good higher limit games. I have done pretty well although it is a very small sample size (10-20 hours).

Thank you,

Jim Kuhn
Catfish4u

[Lawrence Ng]

Hi Jim,

Party and Skins doesn't make for a habit to send in info, they just call me up and verify everything on the phone.

Many online casinos do ask for photo ID and usually a utility bill or bank statement with an address on it. I have no problem giving this out. One casino asked for a credit card scan to verify who I am, but that is where I drew the line. I never use credit cards to deposit anymore with Neteller being so much less of a hassle. Secondly I don't have to worry about shady online casinos having my credit card information. I have heard horror stories about a few small select group on online casinos that have procrastinated payouts by several months or even just downright refusing to pay. I can only fathom some ridiculous $1000 charge on my VISA through them that was made up.

Interpoker is a reliable site and has been around a long time. So I would send them the documents.