TRUEPOKER.COM STAY AWAY !!!!!!!!! (stolen money)

[FREEROLL]

11/1/2004 i deposit $500 because of the reload bonus from %30
i only deposit because now you can play 4 tables.
first day i won about $400 playing 2-3 table $3-$6 ( $924 at my account
next day 11/2/2004
i play 4 tables lost around 150$ (around$ 770 at my account)

11/3/2004 play 3 tables break even (around $770 at my account

11/4/2004 play 4 table won a littlebit (around $800 at my account
11/5/2004 playing 4 tables won about $220 ( my account was $1065)

11/6/2004
i check my account WOW only $585 at my account whats happend with my money, i ask the host he told me send a e-mail to support@truepoker.com

so i send a e-mail
after a long time i got this e-mail
Dear Negerlein,

Over the last few days, we have experienced some server capacity issues that have resulted in several crashes of the software. We are working hard to improve this situation and we have made several adjustments to increase load capacity and ensure your True Poker playing experience is interruption-free in the future.

Unfortunately, in the recovery from these crashes we have discovered that inadvertently $424 in extra chips have been placed in your account. We have now made an adjustment to take those chips out of your account, and you will now see your proper balance when you log in.

We are truly sorry for the confusion this may have caused, and to say thanks for the inconvenience, we are inviting you to a special $2500 Freeroll to be held on Thursday, November 11th at 9:00 pm Eastern. You have been pre-registered into this event, so all you need to do is show up and play!

Thanks again, and we hope you continue to enjoy your True Poker experience.

Sincerely,

The True Poker Crew

TrueTechFerg

support@truepoker.com

TruePoker Support Crew

http://www.truepoker.com

Damm what the hell is that when i was playing never was a servercrash

i send a another e-mail and ask for my last 2000 hands what i played from 11/1/2204 because i want see what happend with my money

1 day later i got the handhistory from truepoker i dont no what that is but for me is that no handhistory funny thing is look what happend ..... the handhistory says you won $50 but in the next hand the money was you won before was no added to my account.

I send a another e-mail because i dont understand the handhistory until today i got no answear
i dont no whats happend with TRUEPOKER CHEATING MASCHINE
i hope someone can tell me what tha is here

Money Logs for negerlein
November 4th/2004 05:51:06 AM <-------> November 5th/2004 05:52:42 AM
Time HandID Play Cash Real Cash TourneyCash Event Pocket Cards AmountBet AmountWon
11:08:43 0 1000 973 0 real money slider
11:08:43 0 1000 973 0 play money slider
11:09:22 51346791 1000 973 0 DoDatabaseWrites
11:10:03 51346812 1000 973 0 DoDatabaseWrites
11:10:51 51346828 1000 970 0 DoDatabaseWrites 2c,3c 3 0
11:11:31 51346847 1000 970 0 DoDatabaseWrites Jd,9s 0 0
11:11:54 51346865 1000 970 0 RespFold 7s,6c 0 0
11:13:12 0 1000 970 0 real money slider
11:13:12 0 1000 970 0 play money slider
11:13:21 51346886 1000 970 0 DoDatabaseWrites
11:13:58 51346896 1000 967 0 DoDatabaseWrites Td,8d 0 0
11:14:07 51346916 1000 967 0 DoDatabaseWrites 6s,5h 3 0
11:14:48 51346928 1000 966 0 DoDatabaseWrites Jd,As 0 0
11:14:51 51346935 1000 966 0 DoDatabaseWrites 8s,2d 1 0
11:15:44 51346953 1000 966 0 DoDatabaseWrites 6h,Kc 0 0
11:16:04 51346954 1000 966 0 DoDatabaseWrites 3d,5c 0 0
11:16:04 0 1000 966 0 real money slider
11:16:05 0 1000 966 0 play money slider
11:16:24 51346985 1000 966 0 DoDatabaseWrites
11:16:36 51346980 1000 966 0 DoDatabaseWrites Kc,9c 0 0
11:16:51 51346990 1000 963 0 DoDatabaseWrites 3d,Qc 3 0
11:17:18 51347007 1000 956 0 DoDatabaseWrites Qs,Ad 6 0
11:17:21 51346998 1000 951 0 DoDatabaseWrites Td,3s 5 0
11:17:42 51347017 1000 951 0 DoDatabaseWrites As,4h 1 0
11:18:21 51347031 1000 951 0 DoDatabaseWrites Ks,Jh 0 0
11:18:27 51347030 1000 951 0 DoDatabaseWrites 5h,3d 0 0
11:18:38 51347058 1000 951 0 RespFold 8h,Ks 0 0
11:18:40 51347063 1000 951 0 RespFold 2c,7c 0 0
11:18:51 51347037 1000 951 0 DoDatabaseWrites Tc,Kc 0 0
11:19:56 51347073 1000 951 0 DoDatabaseWrites 8c,Th 0 0
11:20:09 51347091 1000 951 0 DoDatabaseWrites 5s,Ac 0 0
11:20:15 51347085 1000 951 0 DoDatabaseWrites Jd,4h 0 0
11:20:39 51347119 1000 951 0 DoDatabaseWrites 5c,Js 0 0
11:20:54 51347115 1000 951 0 DoDatabaseWrites Ah,2s 0 0
11:21:05 51347109 1000 951 0 DoDatabaseWrites 2c,Ac 0 0
11:21:13 51347131 1000 943 0 DoDatabaseWrites Ks,3d 5 0
11:21:30 51347140 1000 943 0 DoDatabaseWrites 6d,9s 3 0
11:22:01 51347151 1000 942 0 DoDatabaseWrites 4c,Th 0 0
11:22:08 51347154 1000 940 0 DoDatabaseWrites Kd,Th 2 0
11:22:35 51347163 1000 940 0 DoDatabaseWrites 8c,7h 1 0
11:22:53 51347186 1000 940 0 DoDatabaseWrites 9s,3h 0 0
11:23:06 51347183 1000 940 0 DoDatabaseWrites Qs,3h 0 0
11:23:19 51347212 1000 940 0 RespFold 3d,8h 0 0
11:23:21 51347220 1000 940 0 RespFold 3c,8c 0 0
11:23:33 51347202 1000 940 0 DoDatabaseWrites Qs,5s 0 0
11:24:32 51347251 1000 940 0 DoDatabaseWrites Kd,Qs 0 0
11:24:55 51347234 1000 955 0 DoDatabaseWrites Ts,Ks 15 30
11:25:07 51347253 1000 955 0 DoDatabaseWrites 4h,4c 0 0
11:25:16 51347265 1000 955 0 DoDatabaseWrites Ad,Ts 0 0
11:25:53 51347282 1000 955 0 DoDatabaseWrites 6s,Qh 0 0
11:26:42 51347314 1000 946 0 DoDatabaseWrites Th,Tc 9 0
11:26:47 0 1000 946 0 real money slider
11:26:47 0 1000 946 0 play money slider
11:27:05 51347289 1000 925 0 DoDatabaseWrites Kc,Jc 21 0
11:27:13 51347292 1000 925 0 DoDatabaseWrites 5d,Qs 0 0
11:27:21 51347337 1000 925 0 DoDatabaseWrites 8c,6c 0 0
11:27:34 51347363 1000 925 0 RespFold 6d,Ac 0 0
11:27:49 51347355 1000 919 0 RespFold 6d,6s 6 0
11:27:55 51347341 1000 919 0 DoDatabaseWrites
11:27:57 51347361 1000 919 0 DoDatabaseWrites 2c,8h 0 0
11:29:02 51347380 1000 918 0 DoDatabaseWrites
11:29:06 51347393 1000 918 0 DoDatabaseWrites 7c,9d 0 0
11:29:15 51347381 1000 918 0 DoDatabaseWrites 7d,9c 0 0
11:29:41 51347395 1000 915 0 DoDatabaseWrites Ks,Qc 1 0
11:30:00 51347415 1000 915 0 DoDatabaseWrites 2d,6s 3 0
11:30:20 51347412 1000 915 0 DoDatabaseWrites
11:30:26 51347434 1000 915 0 DoDatabaseWrites Qs,6s 0 0
11:30:37 51347421 1000 910 0 DoDatabaseWrites 3d,8h 5 0
11:31:00 51347441 1000 905 0 DoDatabaseWrites As,5s 3 0
11:31:25 51347452 1000 905 0 DoDatabaseWrites 7s,4d 0 0
11:31:28 51347462 1000 905 0 DoDatabaseWrites 9d,7h 2 0
11:31:30 51347450 1000 905 0 DoDatabaseWrites
11:31:41 51347474 1000 905 0 DoDatabaseWrites 5d,4c 0 0
11:32:34 51347494 1000 945 0 DoDatabaseWrites Kc,Kd 15 55
11:32:39 51347501 1000 945 0 DoDatabaseWrites Jd,3d 0 0
11:32:45 51347493 1000 945 0 DoDatabaseWrites 4c,Ts 0 0
11:32:51 51347496 1000 945 0 DoDatabaseWrites
11:33:19 51347525 1000 945 0 DoDatabaseWrites Qh,6d 0 0

[TylerD]

I've had a problem with them recently as well. Basically my account is down about $80. I've contacted support and they've told me that they're working on the problem but its been 2 days now. This post doesn't fill me with much confidence.

[JAque]

As far as I know, the Truepoker CEO always came through when people posted problems in this forum. I hope he will read this and investigate your issues.

JAque

PS: never played at TP

[FREEROLL]

i waiting 2 days of Responds

nothing happend

[Thythe]

[ QUOTE ]
i waiting 2 days of Responds

nothing happend

[/ QUOTE ]

The previous poster wasn't talking about e-mails. He is talking about the fact that the TruePoker CEO reads this message board. You only posted your message a couple hours ago so give it some time.

[FREEROLL]

was is that for bullshitt when i write e-mails i get no responds and here by 2+2 truepoker gives me responds
what a great support at truepoker

you kidding me

people stay away from truepoker.com

[krazyace5]

Holy crap dude, you can get an awesome harley with your true points!!

http://www.truepoker.com/poker_gear.html

Have to play 2.4 million raked hands, anyone want to figure out how long it will be before we are cruising on our True Poker Harley.

This has got to be the coolest comp yet.

[FREEROLL]

i think Truepoker has the best Handhistoy on Net


CAN YOU READ IT

[KingMarc]

If your e-mails are like your posts, they probably don't know what your talking about. Try some grammar and spelling next time..may just help.

[FREEROLL]

you funny can you write that in German

[Alobar]

[ QUOTE ]
If your e-mails are like your posts, they probably don't know what your talking about. Try some grammar and spelling next time..may just help.

[/ QUOTE ]

im guessing enlgish isnt his first language, so its really not his fault

[Rah]

Thank god I withdrew my money last week /images/graemlins/cool.gif
I think I'll return though, I won 80 bb in 200 hands. Sure, nice cards, but the competition was just as soft.

[TruePoker CEO]

Briefly, Truepoker had a couple of crashes last week. Our cash recovery system mistakenly put funds into some players accounts when the server re-started. These chip/funds transactions were a mistake. However, we reversed only amounts tied directly to a prior chip/funding overpayment.

Please email me if you have any questions about your account, we will send you both the original credit error and the reversal of that error. (The hand history logs sent below are not properly formatted, sorry.)

A number of players called the mistakes to our attention and we discovered a number of others. (Thank you to those customers who reported our error and told us we had put unearned money in their accounts by mistake.)

Over the weekend, we discovered and reversed the mistaken credits generally. That is what occurred.

(Actually, if we had mistakenly issued credits for $50 or less, we let those lucky players keep them).

If ANYONE feels that the funds recovered from his/her account were recovered in error, please email me directly at management@truepoker.com.)

We intended to take back only credits we issued by mistake. These had nothing to do with deposits or playing poker, every deposit and every pot won was credited properly. These reversals dealt only with specifc instances where our server dumped "extra" chips into some players' accounts.

Again, if anyone feels that we reversed any other sort of transaction for their account, please email me at management@truepoker.com.

David Gzesh, CEO
Truepoker

[TruePoker CEO]

Generally, I tried to address the issues in a longer post in this thread.

Some players brought our mistake in adding extra chips to our attention immediately. We reviewed the affected accounts and reversed only specific erroneous transactions.

If ANYONE feels that we reversed a transaction in error, please be certain to let me know at Management@truepoker.com

We regret any incovenience and have registered all affected players in a $2,500 Freeroll to make amends.

David Gzesh, CEO
Truepoker

[TruePoker CEO]

Hye, if you sit long enough to play 2,400,000 raked hands, would you want to start riding a motor cycle.

Actually, we give CASH for Points to our Gold/Platinum players so, at 2,400,000 points, you could take the cash anyway.

Truepoker CEO

[FREEROLL]

you kidding me you took $484 from my account
i know that i won over 5 days when i played at truepoker you are not able to give me my last 2000 hands and i will you showit up that i won

and why you not ansear my e-mails

[TruePoker CEO]

Dear Sir,

You wrote in on November 6 and were sent the money logs which showed $424 being added to your account by mistake. Somehow, your posting failed to mention that email response from 2 days ago.

Your account was credited for $424 due to a server error. That error was later reversed, as you were told by our Support email on November 7.

This is not about 2000 hands, but rather about a single $424 error in crediting your account by server mistake. (Your deposit records do not relfect any such deposit by the way.)

If we credit your account with unearned money by mistake, why shouldn't we reverse the error when we learn of it.

No one "stole" any money. I will look over all your hands during the time at issue, between Nov 3 - 5, to verify that the $424 credit was the subject of the reversal and not any profits or pots won in game play.

David Gzesh, CEO
Truepoker

[GrannyMae]

You wrote in on November 6 and were sent the money logs which showed $424 being added to your account by mistake

it never ceases to amaze me how these angle shooters will come here presenting thier case like this and leave out the most important part of the details because it does not suit them.

hey freeroll, do you really think truepoker would steal your $424, but not steal from anyone else? how long do you think it would take them to make $424 the HONEST way, which is just by a few minutes (if that) from the hole proceeds?

why did you not post the money log? why would he choose only YOU to steal from? nobody else seems to be complaining, and it seems the goodwill freeroll and the 'under $50 gifts' has cost him a helluva lot more than $424.

give him time to look at the HH's and stick a cork in the slander for now.

[FREEROLL]

what you try to telling me

why you give me not my last 2000 hands was i played at truepoker i have won money by playing poker i also get 10 times $10 from my bonuse and i had only $584 left($500 deposit) in my account send me the last 2000 hands and i will show you that i won

[PITTM]

is the same as it was 4 days ago and i havent played since! you guys stole my money!

rj

[thomastem]

I'm just going to say that I've played at true for over a year. Ocassionally True has an issue come up. I believe issues come up less often at True than most sites. When an issue comes up True support has always been on top of it.

True CEO also is one of a few that read these boards and handles issues almost immidiately.

[GrannyMae]

True CEO also is one of a few that read these boards

don't kid yourself. with few exceptions they all monitor here. not because they want to troubleshoot for zoo members but because this is the pulse of what is happening in their industry.

david is just one of the few with balls big enough to post instead of just read.

[FREEROLL]

WHEN TRUEPOKER HAS NOTHING TO HIDE : I HAD MY HANDHISTORY
The HANDHISTORY WILL SHOW UP WHAT HAPPEND SEND ME MY HANDHISTOY

<font color="red"> </font>

[berya]

"Actually, we give CASH for Points to our Gold/Platinum players so, at 2,400,000 points, you could take the cash anyway."

I don't understand why you have to be a Gold/Platinum player to cash out the points. I used to play on your site and hit Gold status at one point. Option to cash out the points became available to me. Then I did not play for a while, my status dropped. One day I signed on and played for a while then decided what the heck let me cash these points BUT wait my status dropped below Gold. Can I ask you what difference does it make if you are Gold or whatever to cash out the points? So you drop players in status if they don't play for a while but I don't see why you should not be able to cash out the points since you still have them.

[TruePoker CEO]

Freeroll,

Without listing all your hands, you might be interested in the following summary:

On November 3, you began play at about 7:06 am with $755. Contrary to your post, your account WAS active online when we had a crash. At the time, your account balance was $640.

Without you playing another hand or making a deposit, your money logs shows at 3:34 pm, our server mistakenly credited your account with $424, inflating your balance to $ 1,064.

You began playing again, triggering the money log report that afternoon, signing off at 4:45pm, with a balance of $973, including the $424 mistakenly put into your account.

You began playin again on Nov 4 at 11:09 am with your $973 balance and finished with a balance of $860 at 4:38 pm.

You next began playing on November 5 at 9:47 am, with a balance of $860, finishing at 5:12 pm with a balance of $1,008, including the $424 mistaken credit from November 3.

On November 6, at 11:12 am, Truepoker recovered the $424 it had mistakenly credited you on November 3, leaving you a balance of $584.

There is nothing extraordinary in your hand histories, your play tracked normally. The anamoly was not involved in any hand. It is trackable in the money logs you were sent already.

Truepoker CEO

[AustinDoug]

Freeroll:

Five times in your post, you use the word "around" to describe either (a) the amount you won/loss; or (b) the amount in your account.

I highly recommend you keep accurate records of all banking transactions. /images/graemlins/tongue.gif Especially if you are going to challenge the veracity of the website where you are going to play.

I also noticed that you were + $84 after playing 5 sessions of low limit tables, playing 2 - 4 tables at a time. Perhaps you should post some hands so we can comment upon your play. I leave that to your discretion.

[Prod1gy]

Seeing how open to responses and how much the TruePoker CEO seems to be willing to check into problems I think I am gonna make a deposit and give this site a shot.

You got any SPECIAL first time bonus codes you can share with us TruePoker CEO? /images/graemlins/wink.gif

[Slacker13]

True Poker has always been very helpful when problems occur. I have to say that I don't like seeing post accusing a site in bold letters of cheating without first giving that site a chance to defend themselves, it's bad for business. Once again the True CEO steps up and handles the situation professionally.

[Thythe]

I agree with slacker. The fact that the CEO responds here and is helpful makes me feel that much more comfortable with the room. I plan to deposit and play this weekend.

[pudley4]

[ QUOTE ]
Freeroll,

Without listing all your hands, you might be interested in the following summary:

On November 3, you began play at about 7:06 am with $755. Contrary to your post, your account WAS active online when we had a crash. At the time, your account balance was $640.

Without you playing another hand or making a deposit, your money logs shows at 3:34 pm, our server mistakenly credited your account with $424, inflating your balance to $ 1,064.

You began playing again, triggering the money log report that afternoon, signing off at 4:45pm, with a balance of $973, including the $424 mistakenly put into your account.

You began playin again on Nov 4 at 11:09 am with your $973 balance and finished with a balance of $860 at 4:38 pm.

You next began playing on November 5 at 9:47 am, with a balance of $860, finishing at 5:12 pm with a balance of $1,008, including the $424 mistaken credit from November 3.

On November 6, at 11:12 am, Truepoker recovered the $424 it had mistakenly credited you on November 3, leaving you a balance of $584.

There is nothing extraordinary in your hand histories, your play tracked normally. The anamoly was not involved in any hand. It is trackable in the money logs you were sent already.

Truepoker CEO

[/ QUOTE ]

TruePoker CEO 1
Moronic posters 0

[Overdrive]

ok

[Jim Kuhn]

I have been playing on TruePoker for almost four years and have always experienced great customer service! They have software problems occasionally but usually provide far more compensation to the players than the situations warrant. TruePoker would get an A grade in my book!

Thank you,

Jim Kuhn
Catfish4U
/images/graemlins/spade.gif /images/graemlins/diamond.gif /images/graemlins/club.gif /images/graemlins/heart.gif

[TylerD]

Truepoker CEO: Can I please have an answer to my query which I have sent both to the management and support email addresses, PM'd to you and described briefly here? It has been 5 days since the problem occurred and all I have heard is that you are looking into it.

[TylerD]

For those who are interested, David looked into the matter himself. Here is his response:

[ QUOTE ]
I looked at the money logs for your account. There IS an odd change on November 6. I am not sure of the cause but it looks out of line enough that I will provide a credit while I ask the Technical folks to review it. I will credit your account the $169 anamoly and add a $50 comp for bringing it to our attention as we have not had any other reports like this from that date.

Thanks,

David Gzesh

[/ QUOTE ]

Its gestures like this that make me change my mind from my initial reaction, which was to cashout and never go back, to sticking around for a while and playing some more hands.

Thank you David.

[GrannyMae]

oooo, good one.

please tell me how to create this anamoly. i'll give you 20%

http://bestanimations.com/HomeOffice/Office/Checklist-01.gif

[FREEROLL]

i am still waiting of my Handhistory from Truepoker

[GrannyMae]

er sendete email.

zweimal!!

gehen Blick

[FREEROLL]

ich nicht doof keine da /images/graemlins/cool.gif

[westmt01]

Freeroll! Give it up! You have no credibility here. You're just slamming one of the best poker sites on the Net without showing even a shred of evidence to make a case for yourself. Move on.