soah
11-07-2004, 03:02 AM
Well... it's not the first time it's happened, and I won't bore everyone with details. Short story: pot is already big, guy doesn't want to call a pot-size all-in bet to chase his flush, so he pulls the plug on the modem and hits his draw on the river.
I send an email to party/empire and get a reply almost instantly. It appears to be a form letter. From the second half:
[ QUOTE ]
and have found that along with the hand you reported, the player has shown some sign of disconnecting at keys times. Although that might seem suspicious, the player has in fact not disconnected more than what might be normal with an unstable internet connection and the hands in which he was reported by players or the system are borderline suspicious, at best.
Nonetheless, we have recorded your complaint into the players account and will keep this investigation on file. In addition, our gaming experts will be monitoring this player's account. If the player does at any time show a pattern of abuse we will remove his protection. We have sent an email to the player informing him of the investigation and making him aware that his actions are being monitored.
[/ QUOTE ]
I know that many others have dealt with players abusing the all-in protection and complained about it. I am curious to know if the form letter I was sent is the default which is sent out to everyone that complains. Part of me is pleased with their prompt reply, and the other part of me wonders if the reply came so quickly because they don't actually do much investigating.... and just send out these half-agreements to make everyone happy. (Or because they've already investigated him, found other suspicious hands in the past, but still choose to do nothing.)
The rules published on their site state that the penalties for disconnection abuse include: "forfeiture of any monies won, tournament disqualification, the loss of the Disconnect Protection privilege or expulsion from the site."
In my email I asked that the money he won from the pot be seized from his account and given to me. Do I have any hope at all of ever seeing that money? Will I ever hear back from them again on this subject? Essentially I'd like to know what results other people have had when pursuing these cheaters at Party skins. Did everyone get the same "maybe he did, maybe he didn't" sort of reply, or do they actually take an honest look at the player and give accurate feedback? I'd like to press this issue further but I don't believe it will accomplish anything for me.
I send an email to party/empire and get a reply almost instantly. It appears to be a form letter. From the second half:
[ QUOTE ]
and have found that along with the hand you reported, the player has shown some sign of disconnecting at keys times. Although that might seem suspicious, the player has in fact not disconnected more than what might be normal with an unstable internet connection and the hands in which he was reported by players or the system are borderline suspicious, at best.
Nonetheless, we have recorded your complaint into the players account and will keep this investigation on file. In addition, our gaming experts will be monitoring this player's account. If the player does at any time show a pattern of abuse we will remove his protection. We have sent an email to the player informing him of the investigation and making him aware that his actions are being monitored.
[/ QUOTE ]
I know that many others have dealt with players abusing the all-in protection and complained about it. I am curious to know if the form letter I was sent is the default which is sent out to everyone that complains. Part of me is pleased with their prompt reply, and the other part of me wonders if the reply came so quickly because they don't actually do much investigating.... and just send out these half-agreements to make everyone happy. (Or because they've already investigated him, found other suspicious hands in the past, but still choose to do nothing.)
The rules published on their site state that the penalties for disconnection abuse include: "forfeiture of any monies won, tournament disqualification, the loss of the Disconnect Protection privilege or expulsion from the site."
In my email I asked that the money he won from the pot be seized from his account and given to me. Do I have any hope at all of ever seeing that money? Will I ever hear back from them again on this subject? Essentially I'd like to know what results other people have had when pursuing these cheaters at Party skins. Did everyone get the same "maybe he did, maybe he didn't" sort of reply, or do they actually take an honest look at the player and give accurate feedback? I'd like to press this issue further but I don't believe it will accomplish anything for me.