SwordFish
10-13-2004, 04:54 PM
First, some background information.
I've had an InterPoker (originally InterCasinoPoker) account since July 2003. There has been a lot of talk here recently about their PIN system for cashouts. I have never had a problem with this. My PIN arrived within a few days and cashouts to Neteller have been routine since then.
When I first started playing at InterPoker, I would begin playing on the first of each month, play the required number of raked hands, collect my bonus, cash out my winnings and resume play at my normal sites. Ever since they upgraded their software and began offering NL games (around March 2004) I have been playing NL during European prime time on a regular basis. As a result, I have cashed out more often and for larger amounts.
On September 30, I requested a cashout to my Neteller account. ECash Direct (the service that handles Crypto banking transactions for anyone who is not familiar) is usually slow (2-3 days) but reliable. On October 7 when my cash still had not arrived in my Neteller account I called Ecash. They told me that due to a banking holiday cashouts were slow and that my request had been received and was in process. I was told it would be in my account by Tuesday October 12. It was not.
Today I again called Ecash. This time they told me the cashout was completed and sent to Neteller on October 1 and that I should contact Neteller if it was not in my account.
I called Neteller and was told that they never received this money and that I should try to get a transaction number from ECash.
I again called ECash and this time I was told that because of the size of the withdrawal it had to go through a verification process which was what was completed on October 1st and that the money should be in my Neteller account within 4 business days of this date. I pointed out that we were long past 4 business days and asked why the money still had not been transferred. He stated that due to high demand, cashouts via check were running slow. I again explained that this was a Neteller withdrawal not a check.
He then told me that they are in the process of moving to another Country which is delaying requests . He said he would forward my information to the appropriate person and ask that it be processed immediately, but it may take up to 4 business days to hit Neteller.
I realize that Crypto is a large company and should be stable. However, the size of this cashout was nothing out of the ordinary for my account and ECash is throwing up a lot of red flags with their stalling tactics.
Anyone else having a problem ?
Do we have anything to be concerned about ?
SF
I've had an InterPoker (originally InterCasinoPoker) account since July 2003. There has been a lot of talk here recently about their PIN system for cashouts. I have never had a problem with this. My PIN arrived within a few days and cashouts to Neteller have been routine since then.
When I first started playing at InterPoker, I would begin playing on the first of each month, play the required number of raked hands, collect my bonus, cash out my winnings and resume play at my normal sites. Ever since they upgraded their software and began offering NL games (around March 2004) I have been playing NL during European prime time on a regular basis. As a result, I have cashed out more often and for larger amounts.
On September 30, I requested a cashout to my Neteller account. ECash Direct (the service that handles Crypto banking transactions for anyone who is not familiar) is usually slow (2-3 days) but reliable. On October 7 when my cash still had not arrived in my Neteller account I called Ecash. They told me that due to a banking holiday cashouts were slow and that my request had been received and was in process. I was told it would be in my account by Tuesday October 12. It was not.
Today I again called Ecash. This time they told me the cashout was completed and sent to Neteller on October 1 and that I should contact Neteller if it was not in my account.
I called Neteller and was told that they never received this money and that I should try to get a transaction number from ECash.
I again called ECash and this time I was told that because of the size of the withdrawal it had to go through a verification process which was what was completed on October 1st and that the money should be in my Neteller account within 4 business days of this date. I pointed out that we were long past 4 business days and asked why the money still had not been transferred. He stated that due to high demand, cashouts via check were running slow. I again explained that this was a Neteller withdrawal not a check.
He then told me that they are in the process of moving to another Country which is delaying requests . He said he would forward my information to the appropriate person and ask that it be processed immediately, but it may take up to 4 business days to hit Neteller.
I realize that Crypto is a large company and should be stable. However, the size of this cashout was nothing out of the ordinary for my account and ECash is throwing up a lot of red flags with their stalling tactics.
Anyone else having a problem ?
Do we have anything to be concerned about ?
SF