VICTORY!!! UB APOLOGIZES AND REFUNDS MONEY!!!

[RAGS4U]

YES, YES, YES!!! I want to thank you ALL!! Your persistance in this matter has made all the difference, Ub has sent me a formal apology, and refunded ALL of my money plus some, AND gave me an extra TEC chip worth $100.00. Here is the email I just received (by the way, I was shown how to include the header with 9.0 Optimized):

Subject: RE:Re: Tournament Support Request [#464005]
Date: 9/30/2004 1:46:38 AM Central Daylight Time
From: memberservices@ultimatebet.com
Reply To:
To: TOUGHNUT9630@aol.com
CC:
BCC:
Sent on:


Sent from the Internet (Details)
Dear Mr. Pollan,

First off, please allow me to apologize. Not only for the problems on the site, but also for the way you have been treated by my staff. I am in Aruba with the UltimateBet.com Classic Tournament and was only made aware of this situation today.

Simply, there was a bug in the code when we put our servers back on line. We were made aware of it (probably by you) and I reported it to the programmers. The problem was fixed quickly. I think you know this.

Despite the email threads you have been having, I will just state that you are right that the tournaments were not fair if some people were rebuying when they shouldn't have been allowed to and others were not aware of the "opportunity". I don't believe anybody, us or our players, knowingly cheated. They were taking advantage of a situation that they, albeit, knew didn't seem right.

I have refunded your account with everything you have spent on our tourneys from Sept 25 to 28. This is $72. I have also credited your account with a Tournament Entry Chip + $9. With this you can enter any of our $100+9 events. I hope you will use the TEC to give us another chance. We would like to keep you on our site.

I still cannot find the email thread that cut off your account and cannot find any reason that you were cut off or your password stopped working. I trust this is resolved as I see you have played yesterday.

I will use this situation to help educate the team and ensure that this problem does not happen again to you or to others.

Please feel free to contact me directly should you have other issues, concerns or questions with UltimateBet. Just put ATTN: Frank in the subject and the email will be directed to me.

Sincerely,

Frank
Manager, UltimateBet.com

I KNEW I WAS RIGHT. IKNEW I WAS DOING THE RIGHT THING. I asked Frank what he was going to do about all the other players refunds, and I am waiting for an answer............but I am sure that he will do the right thing. Thanks again to all you fellow poker players, and I will keep this thread updated as soon as I hear from UB again. I am now a member in good standing again, and I will make SURE that I know what happens to the other players refunds.

THANK YOU SO MUCH!!!!!!!!!

Ricco Pollan

[zuluking]

Next time post it in the zoo.

[RAGS4U]

What do you mean, "post it in the zoo"? Unless that is a topic on this website, mind what you say. A lot of people care about this thread and the outcome of a HUGE problem at UB. I have over 200 emails an hour coming in right now, and I can't even get to them all to thank the people who helped me get this thing done. I went from kicked out of UB with ALL my bankroll stolen and cheated out of several tournaments that I would have won money in, and being called a liar..........to getting a Public Apology, $247, and back in good standing at UB.........PLUS I believe they are going to REFUND the hundreds of players who were also cheated. I think we all did an incredible job, and if you are making fun of this post........take it somewhere else jerk. I have thousands of players behind me. And before you go and say something stupid like "yeah, sure....you would have won money....right"...........I have won 2nd, 3rd, and 4th place in the past 3 tournaments I have been in since last night. I am a professional poker player in Tunica MS, at the Horshoe Casino and the Grand, and I am pretty sure I will be doing quite well over the next year. I only say this because you seem to have a bad atitude, and you are probably some young punk who knows very little about poker.

[zuluking]

Jesus Christ there are some idiots on this site.

[morgant]

are you okay??????

[zuluking]

[ QUOTE ]
are you okay??????

[/ QUOTE ]

Easypete and I discussed this the other day. People take comments WAY TOO SERIOUS on this site. I mean, there is a forum specifically for internet posts. I point it out, and the guy goes off on me.

The other day I traded barbs with someone who I respect, and after awhile I thought, "Why do I even bother?". So I'll just shut up now and lurk for awhile. No more posting, its way to up tight around here lately.

[submariner]

Zulu, I'm with you on this one.

First, the post (and the original post) belonged in the Zoo. Some people may think its being picky, but if the forums don't get used as labeled, then we might as well get rid of all the individual forums and have one big thread.

Second, while in general I'm glad OP got his money back, he should have had enough sense to stop playing as soon as he realized people were being allowed to rebuy, and not played agian until it was fixed, so I really didn't have much sympathy.

Third, I don't like being yelled at, even in a post heading.

[pudley4]

[ QUOTE ]
Jesus Christ there are some idiots on this site.

[/ QUOTE ]

The guy registered on 9/28 - you think maybe he doesn't know what the "Zoo" is?

Geez, cut him some slack...

[Vollycat]

[ QUOTE ]
you think maybe he doesn't know what the "Zoo" is?

[/ QUOTE ]

Good point. From a newbie--what/where is the "zoo"?

[submariner]

When I first registered I skimmed through all the forums, read the ones that interested me, and read all the back pages. I became informed about the site and became familiar with what were commonly asked questions, commonly used abbreviations, common forum knowlege, etc.

I did all this before I ever made a post. I think it is just common sense and common courtesy to do this when joining a new community.

[Freudian]

And you just assume that everyone knows that the "zoo" is the Internet Gambling forum on 2+2?

[charlie_t_jr]

[ QUOTE ]


First, the post (and the original post) belonged in the Zoo. Some people may think its being picky, but if the forums don't get used as labeled, then we might as well get rid of all the individual forums and have one big thread.



[/ QUOTE ]

Not that this should be some great debate, I don't quite agree with your point. I would never have seen the post, had it been in the zoo...and I believe it to be of "general" interest, since most of us play at least some online.

Now, go back and count the posts that refer to online poker in the general forum. /images/graemlins/wink.gif

[morgant]

you shouldnt stop posting, this clown needs a shrink to take care of his issues before they let him interact with the public again. holy crap.