Party Disonnection made me lost money and they offer no refund

[mushi]

I dont know if this ever happened to any of you. I started playing a weak ago at party and allways the connection was fine then today the conection starts making me problems and in the middle of the hand somehow I folded, no way, I wrote them an email and this is what they said:

heres the full story:

here my e mail to them:

------------------------------------------------------------
Dear Sirs;

My screen name is mushi123 I have been playing for about a week in your site
and so far no problems today I was playing and in all the tables I was sitting
down (3 simultannously) it said connection:poor and then connection:very good,
anyway this isthe first time it happened to me so I didnt really do much but
then when I was sitting in table 12554

#Game No : 995393656
***** Hand History for Game 995393656 *****
$0.5/$1 Hold'em - Monday, September 27, 19:14:03 EDT 2004
Table Table 12554 (Real Money)
Seat 7 is the button
Total number of players : 9
Seat 1: rick33625 ( $22.25 )
Seat 2: rmattman ( $30.75 )
Seat 4: thehgbg ( $56.75 )
Seat 5: mushi123 ( $12.12 )
Seat 7: Chazrush ( $25.5 )
Seat 8: uofisuperman ( $17.63 )
Seat 10: scorp10 ( $14 )
Seat 3: hindteat ( $19.25 )
Seat 6: paverick ( $15 )
uofisuperman posts small blind [$0.25].
scorp10 posts big blind [$0.5].
** Dealing down cards **
Dealt to mushi123 [ Kd Kh ]
rmattman calls [$0.5].
hindteat folds.
thehgbg folds.
mushi123 raises [$1].
paverick folds.
Chazrush folds.
uofisuperman calls [$0.75].
scorp10 raises [$1].
rmattman folds.
mushi123 calls [$0.5].
uofisuperman calls [$0.5].
** Dealing Flop ** [ 9c, Kc, Qd ]
uofisuperman checks.
scorp10 bets [$0.5].
mushi123 raises [$1].
uofisuperman calls [$1].
scorp10 raises [$1].
mushi123 raises [$1].
uofisuperman calls [$1].
scorp10 calls [$0.5].
** Dealing Turn ** [ 2s ]
uofisuperman checks.
scorp10 checks.
booicu has joined the table.
mushi123 bets [$1].
>You have options at Table 12911 Table!.
uofisuperman calls [$1].
scorp10 calls [$1].
** Dealing River ** [ 5c ]
uofisuperman checks.
scorp10 checks.
mushi123 folds.
uofisuperman shows [ Js, Qs ] a pair of queens.
scorp10 shows [ Ad, Ah ] a pair of aces.
scorp10 wins $13.25 from the main pot with a pair of aces.
Game #995398648 starts.

Now you pls tell me with all the raising I was doing knowing I have the best
hand how did I fold. I didnt press the fold button I know I did, at that time
the only thing I was watching is this table and I wasnt ditracted as I knew I
got him I didnt fold. I dont know if its the bad connection or what but I sure
didnt fold.

thanks in advance

mushi123

-----------------------------------------------------------
And heres thir replay


Thank you for contacting us.

The tournament went on fine till the end without any problems from our end.
Therefore, We regret to inform you that we will not be able to process the
refunds.

I fully understand that it is not a problem from your end also. However, if
there is a weak server on the network connection, that your ISP has chosen to
connect to our Game Servers, then it is quite possible that you might get
disconnected from a table.

Further to your e-mail, Incase you face a disconnection while playing a
Tournament, we request you to please log out of the lobby, reboot your computer
and log back in. You will be taken to your tournament table automatically.
Incase this does not happen; please give us a call immediately at
1-888-206-4659 (toll free for USA and Canada) or
1-206-203-5004 (International) so that we may assist you in getting back to the
game.

If you have any questions or suggestions, please do not hesitate to contact our
Customer Care Department at any time. We are here 24/7 to assist you via
email.

Thank you for choosing us as your online gaming site!

Rekha
Poker Customer Care
------------------------------------------------------

According to my calculation they make over 10 Million dollars a day you would think they will treat us a lil better, am I wrong? has this ever happened to anybody

[MS Sunshine]

"Incase this does not happen; please give us a call immediately at
1-888-206-4659 (toll free for USA and Canada) or
1-206-203-5004 (International) so that we may assist you in getting back to the
game."

Yeah, but I believe that pigs will grow wings and fly first.

MS Sunshine

[Jimbo]

Flying Pigs for Ms Sunshine (http://www.yuckles.com/pigpolka.htm)

Jimbo

[Bubu]

What's with the tournament comment in Party's reply ? You were playing a ring game right ? I think tourneys and ring games have different all-in/disconnect policies - it might be worthwhile to point out that its a ring game to support.

[rickw]

I just had a similar problem.

I was in the middle of the tournament (on the bubble).

I had just called an all in w/QQ and was called by another player. The game just froze. I had no idea what happened in the hand.

I tried their phone line, the live chat, etc. The live chat was not working, and the phone menu takes forever to get through. I had not yet been able to speak to a human being when my game came back and I got to see myself come in 2nd as a result of repeatedly folding. I guess I had won the earlier hand. (To be fair, the automatic "fold for 2nd place" strategy may have gotten me a better result than I could have on my own. /images/graemlins/grin.gif)

The response from Party was very frustrating. Basically it was "sorry but it was the problem of some server that doesn't belong to us." They might have well just said "F*** You."

Anyway, I did end up placing (and it was just a crappy $5 tournament anyw), but it was extremely frustrating.

HERE IS THERE REPLY:

Dear Richard,

Thank you for contacting us.

With regards to the e-mail that you have sent us, I am sorry to note that you have been facing inconvenience due to Internet delays.


We wish to inform you that this could be due to various reasons, none of which can be influenced by us, like the number of Internet gateways that fall in between our site and your system (more number slows down the process.

Also, if any of these intermediate servers are slow, the transmission to your system will also slow down), configuration of your system, the number of applications you run simultaneously, the amount of available memory space on your system etc.

If you have a dial up connection, which is the minimum requirement, you may wish to upgrade to a cable or a fixed line Internet connection that will minimize the chances of disconnections.

To run our software a minimum requirement of 10000 K available memory is suggested.
Please follow one or all of the following suggestions to enhance the available physical memory on your system:

1. Please delete all unwanted files / temporary files on your system and free memory space.

2. Please run only our software and shut down all other programs running simultaneously.

3. Please play on only one table at a given time.

4. Please disable animations / sounds.

5. If none of the above work, we suggest that you should go in for a memory upgrade.

Please feel free to write back to us if the problem persists.

You took $6 to this tournament and came out with $15 from this tournament.

If you have any questions or suggestions, please do not hesitate to contact our Customer Care Department at any time. We are here 24/7 to assist you via email.

Thank you for choosing us as your online gaming site!

Shalini
Poker Customer Care

[mushi]

With the amount of money this people are making everyday you could think they would traet you better. But I guess if youre looking for fareness Internet Poker is not the place to go, Well anyway

Shoganay

[Vuron00]

Party has gotten one heck of a lot better than they used to be. I used to lose my connections on a regular basis and literally lost thousands because of it.

The most screwed up it gets is when you're at 3 tables and lose the connection to only 1 of the tables when the other 2 are fine and Party still says that there is nothing wrong on their end.

I was in a tourney once where 4 of the 5 guys lost their connections and Party still refused to acknowledge that it was their issue.

Most of these problems happened over a year ago and I haven't had too many problems in the last 2 months I've been back.