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View Full Version : Casino Kingdom - Worst customer support ever.

JTG51
08-23-2004, 06:37 AM
I've been having an email conversation with Casino Kingdom's customer support most of the day. I'm paraphrasing, but this is just how the conversation has gone:

Them: We've returned your $300 withdrawal to your account because you didn't wager enough to satisfy the withdrawal requirements.

Me: You didn't return my withdrawal. There's no money in my account.

Them: We've returned your $300 withdrawal to your account.

Me: No you didn't. There is no money in my account.

Them: We've returned your $300 withdrawal to your account.

Me: Stop telling me that. It's not true. My account balance is $0.07. That's significantly less than the $300 that would be there if you had reversed my withdrawal. In fact, I have the option to reverse the withdrawal in the cashier window right now. Would that be possible if you had already reversed it?

Them: We've returned your $300 withdrawal to your account. You can check this with our playcheck feature.

Me: I don't care what the playcheck feature says. There's no money in my account! Stop telling me that there is. I'll just reverse the withdrawal myself.

Them: Your $300 withdrawal was reversed and you played your account down to a balance of $0.

Me: That's not true. I just reversed my own withdrawal, finished the wagering requirement, and started a new withdrawl. You will see this if you use your playcheck function in the casino software. Would that be possible if my balance was $0?
Sponger15SB
08-23-2004, 10:55 AM
Me: Hi I recieved an e-mail from PayPro saying that my account was going to be frozen for security reasons if I did not call this number
Them: Ok can I have your account number?
Me: I don't know which account you want my number for, i have like 10 accounts that deal with paypro.
Them: Ok which account is this for?
Me: I don't know, that is what i'm trying to tell you, paypro doesn't tell you in the e-mail, here try these: party, empire, multi, intertops poker, aceclub, starluck, planetluck, casino country
Them: Ok could you guess which account this might be for and tell us that account number, it would really make things easier
Rudbaeck
08-23-2004, 11:38 AM
Yeah, PayPro has you playing a guessing game.

But lately they seem to check up on ALL accounts on the first withdrawal, so it's usually your last one. (I just did the bonus whore thing through the four casinos, and they all called me. And so did Empire when I recently signed up under an affiliate.) Ages ago when I signed up under Party they didn't call me.

I think it used to be random checks, and either I got randomized into every one or they tightened up and starting checking all when you make your first withdrawal.

But once they have talked to you they're atleast lightning fast. Don't think I ever waited over 6 hours from hitting the cash out button until I got my cash from them. (Except off course if I haven't yet talked to the little cocaine snorting indian lady who, judging from the quality of the line, is calling from the far side of the moon.)
JTG51
08-23-2004, 03:57 PM
Ok could you guess which account this might be for and tell us that account number, it would really make things easier

Haha, that's good!
Thythe
08-23-2004, 04:03 PM
There was a thread awhile ago (it often gets bumped up becaues it's so hilarious) about the incompetence of live support. This thread was about a tournament starting in 5 minutes. You must be remember the lines.

"what time does the tournament start"
"7:00"
"what time is it now"
"7:00"
"so the tournament is starting now?"
"It'll start at 7:00 in 5 minutes"

Hilarious stuff, I need to find that thread.
moondogg
08-23-2004, 04:30 PM
[ QUOTE ]
There was a thread awhile ago (it often gets bumped up becaues it's so hilarious) about the incompetence of live support. This thread was about a tournament starting in 5 minutes. You must be remember the lines.

"what time does the tournament start"
"7:00"
"what time is it now"
"7:00"
"so the tournament is starting now?"
"It'll start at 7:00 in 5 minutes"

Hilarious stuff, I need to find that thread.

[/ QUOTE ]

Here's (http://forumserver.twoplustwo.com/showflat.php?Cat=&Board=inet&Number=671499&fpart=& PHPSESSID=) a reprint of it. /images/graemlins/grin.gif /images/graemlins/grin.gif /images/graemlins/grin.gif
Thythe
08-23-2004, 04:41 PM
That's probably the funniest thing I've read here. I still laugh reading the end. "have fun" "I am already." Absolutely priceless.
Sponger15SB
08-23-2004, 05:14 PM
whatever happened to party's live support?

i mean it has been "currently unavaliable" for 6 months now.